Starbucks Reviews 

3,478
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with product quality, citing poor coffee taste, rubbery breakfast items, and particularly disliking the tasteless new chai tea ingredients. Consumers found prices excessively high, making drinks not worth the cost. Service was frequently criticized for staff attitude, long waits, and incorrect orders. However, some customers noted positive experiences with staff, describing them as pleasant, helpful, and friendly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers express... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being nice,... See more

Quality

Reviewers consistently express disappointment with the quality of products, noting a decline in standards... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing dissatisfaction over... See more

Price

Customers express significant dissatisfaction with pricing, finding items expensive and not worth the cost,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When I order a caramel frappe and they normally use the thick buttery caramel, but sometime they use the darker, thinner, sweeter caramel that is not suppose to be used for this drink and it taste hor... See more

Rated 2 out of 5 stars

Starbucks consistently falls short in order fulfillment. This time, I ordered two drinks and two breakfast items. Everything came out at a different time, with all the customers behind me getting th... See more

Rated 2 out of 5 stars

Starbucks Bentley Bridge, Wolverhampton. Ordered 2 different drinks via drive through, reached the window and was asked what I ordered again, repeated my order. Waited few minutes handed drink 1, wait... See more

Rated 2 out of 5 stars

I have just been to Starbucks on Watling street in Cannock to check it out so I can review it for my blog wheelchair worries.com. I was disappointed to find the door wasn't automatic. There was a cont... See more


Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler
  5. Food Products Supplier
  6. Take Away Service

Information provided by various external sources

Starbucks Coffee Company is the leading retailer, roaster and brand of specialty coffee in the world. The Company's other brands enhance the Starbucks Experience through best-of-class products, including Tazo Tea Company and Hear Music.


Contact info

2.0

Poor

TrustScore 2 out of 5

3K reviews

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No history of asking for reviews

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2.0

All reviews

(3,478)

562 reviews in the last 12 months

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Rated 1 out of 5 stars

$6.00 for a meh coffee on sticky tables.

$6.00 for a meh coffee. Over-roasted at high temp too quickly. Tables are sticky. I don't want to set my lid down in germs. Starbucks should pay its workers and not ask for a 2 or 3 $ tip on top of an overpriced, mediocre coffee. I wouldn't call the teenagers working at Starbucks barristas. You have to go to Naples for a real barristas where I'm happy to tip.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Starbucks Delivery: A Blend of Convenience and Complications

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Starbucks bonus is a scam and misleading

I participated in a Starbucks bonus points challenge after receiving the promotion and completed all of the required steps. However, I never received the promised bonus points.

I contacted Starbucks Customer Care to resolve the issue, but my experience was very disappointing. The representative repeatedly talked over me instead of listening to my concerns. I was then asked to provide screenshots and the promotional email, which I promptly submitted.

Despite providing all of the requested documentation, I never received a follow-up from the supervisor or any resolution to my case. As a loyal customer, this lack of communication and accountability is frustrating. It feels misleading when a promotional offer is not honored and there is no response after customers comply with the requested verification.

12 July 2026
Unprompted review
Rated 2 out of 5 stars

The pastries are dry and tasteless .

Starbucks do great coffee but what have they done to their pastries 😳. I bought an almond croissant and it had no filling and was so dry! We have tried other pastries thinking we had a bad batch but all equally dry and tasteless. I understand profit margins but Starbucks are taking it too far. Either sell a decent pastry or take them off your menu.

20 July 2026
Unprompted review
Rated 2 out of 5 stars

Paper on my sandwich?

I don't know what it is, but every time, regardless of location, when I get an egg & sausage sandwich, when I bite into it I feel compelled to check the bottom to see if paper is stuck to it. Please fix it - i eat these all the time and it's always the same

17 July 2026
Unprompted review
Rated 2 out of 5 stars

Not made correctly … again

When I order a caramel frappe and they normally use the thick buttery caramel, but sometime they use the darker, thinner, sweeter caramel that is not suppose to be used for this drink and it taste horrible. When I told them they used the wrong one, they argued with me and said they’re the same. They couldn’t answer me when I asked, “Why is one darker and why have two different ones.” This time I was told they were out of it. I pointed over their shoulder to the one they were “out of,” he said, “Oh, I thought we were out of it.” I had to wait longer to get a new one made. As much as they charge for a drink, they should get it right or at least not argue about it. It’s time to stop giving my money away.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m Faris and every time I go to…

I’m Faris and every time I go to Starbucks located on 5969 of Mira Mesa I feel different cause they are very nice, polite people, all of them and especially the manager Melissa she is very helpful, they handle your order smartly and fast with a worm welcome smile and you feel like your at home with your family. Thank you so much for being there

15 July 2026
Unprompted review
Rated 2 out of 5 stars

Flat White EPIC FAIL

Starbucks USA needs to go to @StarbucksUK to understand how to make a Flat White: dense microfoam, strong espresso ristretto shots, and a COMPACT size that keeps the ratios perfect.Meanwhile, Starbucks US treats it like a glorified latte served in a massive cup. Please bring UK standards to US stores! 🇺🇸🇬🇧 #Starbucks #CoffeeLovers #FixTheFlatWhite

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Just been in Manchester Victoria Starbucks.

The lady behind the counter abruptly nodded for me to go to the till, where nobody was serving, no other customer in the shop at the time.

£4:35 for a small coffee

she was far too busy gossiping with her colleague than any kind of service and just dumped the coffee down with mo sleeve, it was boiling hot.

She clearly lost the ability to say hello, pleaee or thankyou

Pointless

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Really bad service from Hiring department

Really bad service from HR department. GHOSTED me after telling me I was over qualified fir position and need to apply supervisor position. Since then no email or contact in last 2 months. Please don't waste your time w this company. Most unprofessional I've seen from a corporate company.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Online order Terrible

Online order was canceled before it could be made because of no delivery option. Store confirmed order was canceled never made order but they could not cancel charge, said call 1800 number. I called and they said they were going to record my call but hung up when I wanted to record also. After oevr an hour on the phone I was told in 7-14 days they would return money for order never filled. Carl Miller

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Visited the STARBUCKS at S Main &…

Visited the STARBUCKS at S Main & Buffalo Speedway this morning and did not appreciate the customer service when ordering. The manager owed me a free coffee from 2 weeks ago and I told the person when placing my order and he said the manager wasn’t there and asked when did this happen and then said, ‘ that’s gone/over’ and brushed me off pretty abruptly and proceeded with my order! I spoke with him at the window and he still had a brush off attitude as though it irritated him that I asked for my free coffee. He did honor my fee coffee but he was just not pleasant at all, no smile, no greeting and I guess he’s just there for the job instead of serving others!

When you work in serving the public in any capacity, please treat others how you want to be treated! Builds business! People return because they like the service and how you treat them!

3 July 2026
Unprompted review
Rated 2 out of 5 stars

Snooty light roast pour over employees.

I wish you could keep a light roast coffee on tap/standby. You go to the cashier and they say we only have Pike and a darker roast. I say naturally you can do a light roast pour over. Then you see the cashiers snooty facial disposition. Then they tell you it will take ten minutes so you don't want to order it. The drive thru tells you to go park and come inside for a pour over. No tips for you employees of Starbucks is my policy if Starbucks doesn't make a policy to change the employees attitudes on light roast pour overs.

3 July 2026
Unprompted review

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