Rituals Reviews 

Had a very positive experience visiting the Rituals store at Rushden Lakes. The lady serving me was so helpful and when asked if my purchase was a present it was then beautifully gift wrapped.
I usually buy home fragrance sticks from this store which are amazing, so can’t comment on other product lines.

First time ive ordered from Rituals online and wished i had looked at the reviews before ordering. Ordered a week ago and was advised it was dispatched on Monday 31/8 and they use Yodel/InPost. After 5 days i still hadn't received anything so looked on the website and with In post and told me to contact the retailer. I called Rituals and spoke to someone who advised i have checked with courier and its stuck with them so i will ask them to deliver. Told them whilst i know they sent the parcel they choose who to outsource the courier to and its still their responsibility. This parcel is for a birthday present which will not arrive in time and no offer was made of me maybe able to collect another one from a local store it was either they will ask courier to send or i will ask them to return and once we have we will refund which will then take 5-7 days. I am now out of pocket by £50, no present and now have less than 12 hours to find something after i have completed a full days work. Very poor customer service and courier is just as bad

I bought an aerosol can of factor 50 moisturising/accelerator jus before I went on holiday, I used it once and then 2nd time I wasnt getting anything out of it. I used it as per sales woman had told me to hold it upside down which I did, but the 2nd time I tried it, it didnt dispense, after washing the top of it with hot water it came good, but after trying it tonight it wouldnt dispense. Im sorry but I dont expect to spend £21.99 with a can more than half full to stop working. I am very disappointed with this product and this company, after trying products before. I am very hesitant to purchase any other products again from ritals.

This store is horrible, I brought one of their products and started using it, to say simply, it gave rashes and horrible white heads. I'm absolutely disgusted at costumer service too, I tried to consult to one of the employees (peacefully) that their product gave me rashes and was unsafe then they kicked me out the store and banned me from it. Another experience is that they kicked me out the store for simply using their tap and complaining that it was super hot, it ended giving me burns.

Today I was served by Emma in terminal 2 at Manchester airport. She could not be more helpful. What a credit to your company. I only went in to waste time and I told her that and she was not at all pushy. I ended up purchasing a body cream. Seriously some of the best service I’ve ever received

Placed a large order, around £950, was marked as delivered but hadn't received anything. Checked the online tracking for royal mail and the photo is of a completely different house and there was no parcel in the picture. Contacted rituals said they would look into it. Been onto them daily for over two weeks now and they just keep telling me to wait longer as they have not heard from royal mail. Won't give me replacements or refund I asked if they can sort this and then deal with Royal Mail themselves. Told no just wait. Contacted again today told the same thing.
Custom service are completely useless, can't make a decision just read off a script or something.
Wish I'd never ordered will never use this company again.

Do yourself a favour and DON'T - JUST DON'T BUY ANYTHING FROM THIS SHOP!!
I bought a couple of products from Ritual and was told that my invoice would be sent to me by email, but it never arrived.

I then spent a week trying to obtain a copy of the receipt because I wanted to request a refund after one of the products caused me to develop a rash. Unfortunately, the customer service experience was extremely frustrating. I repeatedly had to explain the same information, as staff either did not seem to understand what I was asking for or failed to provide a clear and logical response.

I was also repeatedly told that someone would get back to me, but they never did. As a result, I had no choice but to keep calling and chasing the matter myself. After a week of repeatedly requesting the receipt, I eventually received it.

I also raised a formal complaint about the experience, but nobody ever got back to me about that either.

The basic level of customer service was incredibly disappointing. I found the staff incompetent and hostile, and I felt that customers were being treated with complete contempt. Having to repeatedly chase a simple request for an invoice, only to receive no follow-up on my complaint, is completely unacceptable.

For a company of this nature, I would expect a much more professional, responsive and respectful approach to customer service.

Ordered online. Products came damaged. Customer service appalling and takes too long for a simple resolution. Never ordering again

On the two occasions I’ve had to contact customer service one being for the receipt of damaged goods and the other delivery issues I’ve found them to be excellent. They dealt with my issues fairly and promptly. I couldn’t praise them more.

I ordered a gift card online for a friends birthday - no option to have an e gift card so I paid £3.95 for postage.
The gift card arrived yesterday in the most ludicrous sized box for the smallest item - no wonder you charge you so much for delivery- this is robbery and to top it off you don’t even have an envelope for the gift card.
Very disappointing

For a product at this price point, having to keep it constantly plugged in is honestly absurd. It seriously limits where you can place and use the device, especially considering that it is also designed to be a decorative item in the home. For this price, I would absolutely expect it to work wirelessly. This is a very disappointing and impractical design choice.

My wife and I shopped in Stirling shop yesterday 19th August 26 and found the staff to be very friendly,polite and as a result we bought items.
Nice experience
The shop is nice bright and plenty of room to browse.

Online order not delivered and then completely incorrect order delwhen I ordered again. Box full of random items - don't actually think the person who picked my order can read! Still waifor refund - would never order from them again

0 stars.

The cheapest, most terrible and irresponsible service in this country.

I returned an item that was sent to me incorrectly on 1 July. They received it back on 3 July, and I still haven’t been able to get my money back.

For months, I’ve been receiving ridiculous, generic responses that seem to be coming from bots rather than actual customer service representatives.

This level of service is completely unacceptable. For the prices they charge, customers should not have to spend months chasing their own money.

Honestly, services like this should be investigated and held accountable. It is simply unacceptable and should not be tolerated.

The Travel perfumes Fleurs de l'Himalaya and Nuit de l'Himalaya doesn't persist,feel like cheap perfume!
Very dissapointed!

My wife and I visited the Rituals store in Stirling. The store is well situated and accessible with inviting decor and decorations. From the minute we stepped into the store to the minute we left, the customer service we received was second to none. We forgot to get the ladies name but she couldn't do enough and her knowledge is exceptional. I was recommended a product to help my face as I've tried many products including prescribed ones that not done anything. There was no hard sell,no pushing you into buying a product but pure advice and allowing you to make your own unpressured decision. I got the products recommended and was asked to call back into the store a couple of days later on to let her know how I got on. The products were amazing and my skin never felt so good. I did pop but in the lady wasn't there but another girl who was just as attentive and helpful. The following day the original lady was in-store and was genuinely pleased with the results and could see herself my skin looked better as less angry. So far the products have been really soothing and does what it says . My wife also purchased a couple of products and like myself is very pleased with her purchases. Thank you

Thought I would stock up and treat myself due to the deals they had. Paid for items and waited and waited. Not dispatched to courier, even though email stated my items were on their way,
Contacted Rituals who eventually told me there was a “slight” delay. Still nothing of way of an email or my parcel. Contacted Rituals again asking to process my refund, to be offered an opportunity to place my order again! No thank you.
Still waiting for refund. They have lost me as a customer.. lack of customer support and stock items!!

The company advertises birthday gifts but either seems to change their policies or staff don’t know their policies. Last year I couldn’t redeem my gift, this year again I can’t redeem my gift. I’ve had 2 reasons, 1. Because I haven’t purchased anything since Jan this year, 2. Because I have not registered to receiving emails. So if I register to receive emails, I’ll get something next year! So still not sure which one is it. So, customer service is poor, staff knowledge is poor.

I also think the 30-day exchange period is especially short during the summer holidays. I was abroad during the summer and therefore did not have the opportunity to visit the store within 30 days.
When I visited the Rituals store at Madla in Stavanger, I also felt that the customer service could have been better. The staff did not seem very helpful or welcoming, and I did not experience a friendly attitude or a smile when serving customers.
I hope Rituals can take this feedback into consideration, both regarding the exchange period for gifts and the customer service in the store.

I had high expectations for the Rituals Perfume Genie 3.0, especially given its price and the advertised suitability for fairly large rooms, but in practice I find it very underwhelming.

I am using the Royal Tea cartridge, and can't tell if it is the scent that is unstable, or if any other scent would be just equally under-performing. I suspect that it is the latter, since the scent is only detectable immediately near the device, while it is in burst cycle. There is no way to control how frequently the Genie releases stronger bursts, only general intensity and room-size settings which even when set it and their maximum can barely scent a room of approximately 13sqm, let alone the 50 claimed in the description.