HReed's Jewelers in Macon, GA are an amazing group! They are a tremendous Team who work together! With them it's not about the commission, it's about ensuring you will be happy with your purchase. Br... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tim Baker was EXCEPTIONAL. His knowledge of products were incredible and without any pressure for me to purchase a Grand Seiko SBGA221 to include a brown leather strap and clasp. RHIANNA, Reeds may wa... See more
Company replied
Pandora items are easily listed/viewed on your website. You acknowledge ID.me. Packaging is quick but shipping is slower to my location. Place several Pandora sale orders and the communication after t... See more
Company replied
My paperwork didn't come with my ring, when it arrived to my home. Had to notify customer service and they were very helpful to find the nearest Reeds Jewelers so my husband could pick up the diamond... See more
Company replied
Company details
Information provided by various external sources
Discover Reeds Jewelers online for the best prices on diamonds, engagement rings, wedding bands, charms, watches, gemstone and gold jewelry. Find beautiful gifts for the ones you love or treat yourself at Reeds.com.
Written by the company
Contact info
PO Box 2229, 28402, Wilmington, United States
- 844-733-3740
- orders@reeds.com
- www.reeds.com
4.5
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of ordering and the promptness…
The ease of ordering and the promptness of delivery. The price of course.
7 August 2026
Reply from Reeds Jewelers
Dear Peter,
We're happy to hear that our ordering process, quick delivery, and pricing met your expectations. Thank you for your positive feedback!
Sincerely,
Matt
REEDS Customer Experience
Black Pearl Earring a Perfect Match to Pendent
The black pearl earrings matched the pendent exactly ! The ordering experience was quick, delivery was very fast all around great 1st Reed experience, I’m a customer for life now 😊
8 August 2026
Reply from Reeds Jewelers
Dear Bob,
We are absolutely thrilled to hear that your black pearl earrings matched the pendant perfectly! It's wonderful to know that your ordering experience was quick and delivery was fast. We are so pleased to have earned your loyalty and look forward to serving you for many years to come.
Sincerely,
Samantha
REEDS Customer Care
Sent USED watch as brand new/full retail price.
They (Reeds.com) sent me a USED watch sold as BRAND NEW for FULL RETAIL price.
The shipping tape used on the top was brown plastic layered over the original paper tape that was used on all four sides of the box. There was an old shipping label (to the Charlotte, NC store) that was just scratched out with a Sharpie.
Of course I knew immediately it was used so I contacted Reeds via their website to explain I needed to return this for a full refund and I didn't even want to open the box but wanted to report that it was clearly used/returned/perhaps a display model so I wouldn't get denied a refund.
They insisted I open the box, so I did so. The "pillow" was REinserted crooked, the watch was way off to one side and the plastic that originally covered the dial and watch back had been removed and just shoved in between the pillow and the rest of the box.
After wasting half an hour on "chat" and sending photos they finally gave me a UPS return label. "You can just drop it off at a UPS store." Um, you sent me a USED product as brand new/full price and can't even manage to have UPS pick it up? "You can do that yourself." Sure I can for $15 for YOU shipping me something worse than I could have gotten BRAND NEW on the gray market for a huge discount? Or at an even bigger discount USED (which is exactly what Reeds sent me) on Ebay. So, now I have to be out of pocket to have UPS pick it up or be further inconvenience driving it to a UPS store. (Of course when I asked for a supervisor I was told I'd have to wait "1 or 2 business days".) What a joke!
This was only my second order from them (no issues with the first) but absolutely will be the last!
5 September 2026
Unprompted review
Reply from Reeds Jewelers
Dear James,
Thank you for providing us with this feedback. We sincerely regret that your item arrived in less-than-perfect condition. Additionally, we are reviewing our internal processes to ensure that such incidents are prevented in the future and that our customer service experience is seamless and respectful of your time.
Leadership will be reaching out to you via the email address provided in your order to address your concerns and assist you further. We look forward to speaking with you.
Sincerely,
Samantha
REEDS Customer Care
Quality seemed to be a little poor
Quality seemed to be a little poor. I got the bracelet then less than a week later the clasp was lose. Recommend for looks but not to sure about the quality.
8 August 2026
Reply from Reeds Jewelers
Dear Jalene,
Thank you for providing us with this feedback. We are so sorry to hear about this issue. We take great pride in the quality in our jewelry, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you.
Sincerely,
Samantha
REEDS Customer Care
Packaging has changed
I had made many purchases and have always had a great experience but for my last purchase the packaging seems to be significantly downgraded.
No more nice Reeds box and the shipping was in a bag which resulted in a crumpled inside box.
7 August 2026
Reply from Reeds Jewelers
Dear Scott,
Thank you for providing us with this feedback. We are so sorry to hear that your item was not packaged with care. We take great pride in the presentation of our beautiful merchandise and this is not the experience that we want you to have. We will be reaching out to you via the email address provided in your order to see if there is any way we can make this up to you. We look forward to speaking with you.
Sincerely,
Samantha
REEDS Customer Care
The product took several weeks to…
The product took several weeks to arrive, and when it finally did, it was scratched. When I called to have the issue resolved, I was told that they were unable to expedite the replacement. This was very disappointing, especially after already waiting so long for the original order.
31 July 2026
Reply from Reeds Jewelers
Dear Angel,
Thank you for providing us with this feedback. We are so sorry that your item arrived in less-than-perfect condition. We will be reaching out to you via the email address provided in your order to arrange for a replacement product to be sent to you as soon as possible. We look forward to speaking with you.
Sincerely,
Rhianna
Ordering and delivery was great
Ordering and delivery was great. I haven't worn the item yet but I plan on it
29 July 2026
Reply from Reeds Jewelers
Dear Tameka,
Thank you for sharing your feedback. We're so glad to hear that you enjoyed your time with us! We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Customer Service was GREAT
Customer Service was GREAT! Between phone calls, emails and texts, they were finally able to assist me with my issue and resolve it. However, service from the store was horrible.
29 July 2026
Reply from Reeds Jewelers
Dear Scott,
We're glad our customer service team could assist you effectively. We are concerned to hear about your negative in-store experience and are taking steps to improve our service there.
Sincerely,
Maya
REEDS Customer Care
Reply from Reeds Jewelers
Dear Tyler,
We're so glad your order was exactly what you wanted and that you found it beautiful. Thank you for your wonderful feedback!
Sincerely,
Maya
REEDS Customer Care
Ordering and receiving the product was…
Ordering and receiving the product was not the issue. A week later the necklace was broken. I contacted your customer support and they stated they would send a label for return. Haven’t received it. This item was a gift for my nephew that he loved and he now has nothing.
5 August 2026
Reply from Reeds Jewelers
Dear Tricina,
Thank you for sharing your experience. We’re truly sorry to hear that the necklace broke so soon after your purchase and, especially, that the return label you were expecting has not yet arrived. We completely understand how disappointing this must be, particularly since the necklace was a gift for your nephew.
This is certainly not the level of service we want to provide, and we would appreciate the opportunity to help make this right. We are reaching out to you directly so we can assist and work toward getting this resolved as quickly as possible.
Thank you for bringing this to our attention. We sincerely appreciate your patience and the opportunity to improve your experience with REEDS.
Sincerely,
Matt
REEDS Customer Experience
Fast shipping
Fast shipping. Piece was exactly how it was portrayed online. Very nice set of earrings and my wife loved them.
29 July 2026
Reply from Reeds Jewelers
Dear Corey,
We're so happy to hear that the shipping was fast and the earrings were exactly as portrayed online! We're especially glad your wife loved them.
Sincerely,
Matt
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Sharon,
We're so happy to hear that your online order arrived on time and in perfect condition. We appreciate your positive feedback and look forward to serving you again soon.
Sincerely,
Matt
REEDS Customer Experience
Great customer service
Great customer service! The sales associate Barbara is always so friendly and helpful. She has a smile on her face through the whole time. She is very knowledgeable and makes me feel like family. She never rushed me through the sale allowed me to take my time.
5 August 2026
Reply from Reeds Jewelers
Dear Araceli,
We are so happy to hear about your wonderful experience with our team member! We value your kind words and are grateful for your positive feedback.
Sincerely,
Maya
REEDS Customer Care
I found what I was looking for and it…
I found what I was looking for and it is Beautiful! with a great price, the transaction was easy and the receiving was on time. Thank You.
5 August 2026
Reply from Reeds Jewelers
Dear Mikey,
We are so delighted to hear that you found exactly what you were looking for at a great price! We appreciate you sharing your positive experience with us.
Sincerely,
Maya
REEDS Customer Care
necklace broke
necklace broke
2 days after receiving and after
paying 130 dollars
waste of money
4 August 2026
Reply from Reeds Jewelers
Maegan,
Thank you for providing us with this feedback. We are so sorry that your item arrived in less-than-perfect condition. We will be reaching out to you via the email address provided in your order to arrange for a replacement product to be sent to you as soon as possible. We look forward to speaking with you.
Sincerely,
Maya
REEDS Customer Care
Fast shipping and the necklace turned…
Fast shipping and the necklace turned out better than the picture showed. It was a perfect gift.
27 July 2026
Reply from Reeds Jewelers
Dear Callie,
We're so happy to hear that the necklace exceeded your expectations and that it made a perfect gift! We appreciate your kind words about our fast shipping.
Sincerely,
Matt
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Mike,
We're so glad you enjoyed our service, friendly staff, and awesome selection! We appreciate your kind words. Thank you for choosing REEDS!
Sincerely,
Samantha
REEDS Customer Care
Amazing quality
Amazing quality. Amazing shipping and service and the obvious... She said yes! ❤️
4 August 2026
Reply from Reeds Jewelers
Dear Tanner,
We're so happy to hear about your amazing experience and that she said yes! We sincerely appreciate you choosing us for this special purchase. We hope to serve you again in the future.
Sincerely,
Samantha
REEDS Customer Care
Reply from Reeds Jewelers
Dear Susan,
We're so glad to hear you enjoyed our quick service and that your order was just as you wanted! We appreciate your positive feedback. Thank you for choosing REEDS!
Sincerely,
Samantha
REEDS Customer Care
Prompt response plus excellent delivery…
Prompt response plus excellent delivery service
3 August 2026
Reply from Reeds Jewelers
Dear Jean,
Thank you for your wonderful feedback! We are so happy to hear that you received a prompt response and excellent delivery service. We appreciate you choosing us!
Sincerely,
Samantha
REEDS Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.