QVC UK Reviews 

403,625
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 98,167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and mention that watching the informative presentations makes choosing items very enjoyable and simple. Shoppers also deeply appreciate the seamless ordering process, the generous return policies, and the consistently reliable shipping times across all departments. Some reviewers were not happy with frustrating delivery delays, tracking discrepancies, and courier services failing to drop off parcels securely at the correct address. A few consumers additionally noted frustrating instances where packages arrived opened, left in poor condition outside, or contained damaged goods inside.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and reasonable prices across various... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the process is quick, simple, and can... See more

Quality

Users describe positive interactions with quality, consistently highlighting excellent products, great fits,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, prompt deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality products with reasonable prices. Good to have the demonstrations to see how to get the most out of an item. Only downside is postage. Especially when purchasing multiples of the sam... See more

Company replied

Rated 5 out of 5 stars

Bought a set of 2 Kew Gardens china mugs in a beautiful foliage pattern. Really impressive quality and each mug came individually boxed. Delivery was very quick and arrived safely as package was well... See more

Company replied

Rated 5 out of 5 stars

Everything from ordering to delivery service is first class I have been with QVC since it started many years ago and I can count on one hand having encountered any problems - which have been non del... See more

Company replied

Rated 5 out of 5 stars

My first parcel didn't arrive I rang a replacement was sent I teceivrf it within a few days very poor condition almost all leaves lost bone dry. Ia magnolia tree. The lady offered a third or money bac... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

404K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(403,625)

95,285 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The order delivery as always very…

The order delivery as always very quick.
The item ordered looks terrific and the order just what I wanted.
Price, quality and care as ever top notch.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi LYNN LEBRUN,

Thanks for your wonderful review! We're thrilled to hear that your order arrived quickly and that you're pleased with the item. It's great to know that our price, quality, and care met your expectations. We appreciate your continued support.

QVC Customer Care

Rated 5 out of 5 stars

Great Company

Excellent service wither it be ordering, questions, assurance it's all handled with minimum fuss to the buyer.

25 August 2026
QVC UK logo

Reply from QVC UK

Hi William,

Thanks for your fantastic review! We're thrilled to hear that you've had such a positive experience with our service. We always aim to make things as smooth and fuss-free as possible for our customers.

QVC Customer Care

Rated 1 out of 5 stars

Non delivery

Still not received my doctor scalp conditioner , have already phoned regarding this

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Rosemary,

We're sorry to hear that you haven't received your doctor scalp conditioner yet. As you've already phoned regarding this, we hope everything has been resolved. If you still need assistance, please email us at customer_careuk@qvc.com with your order details.

QVC Customer Care

Rated 5 out of 5 stars

Great experiance no issues always there…

Great experiance no issues always there if you need help. They have contact details, emails phone numbers . Not all companies do have this option. Thanks QVC.

14 August 2026
QVC UK logo

Reply from QVC UK

Hi MS SHARRON,

Thanks for your lovely review! We're thrilled to hear you've had a great experience with us and appreciate your kind words about our customer support. We're always here to help!

QVC Customer Care

Rated 2 out of 5 stars

I ordered in good faith now it’s not…

I ordered in good faith now it’s not available how is that possible? I don’t think I want returns item

20 August 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Hazel Porter,

We're sorry to hear about your experience with your order. We understand how frustrating it can be when an item becomes unavailable. If you haven't been in touch already, please send your order details to us at customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Myself

I've been with QVC a very long time and your service is 2nd to none. I like to order by phone and the people who answer are very helpful also I'm a senior citizen so I don't have a computer. I just use my phone I'm not technical minded. Thanks for everything

6 September 2026
QVC UK logo

Reply from QVC UK

Hi Catherine,

Thank you so much for your kind words and for being a loyal QVC customer! We're delighted to hear that you find our service top-notch and that our team has been helpful when you order by phone. It's wonderful to know that we can make your shopping experience enjoyable and convenient.

Thanks again for your lovely feedback!

QVC Customer Care

Rated 4 out of 5 stars

The order was delivered very quickly

The order was delivered very quickly, garment fits well so very happy.

26 August 2026
QVC UK logo

Reply from QVC UK

Hi Jean,

Thanks for your lovely review! We're delighted to hear that your order was delivered quickly and that you're happy with the fit of your garment.

QVC Customer Care

Rated 5 out of 5 stars

Easy to order and make payment

Easy to order and make payment. No problems with QVC.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Bev G,

Thanks for your lovely review! We're thrilled to hear you found it easy to order and make payment with QVC. We appreciate your support and look forward to serving you again soon.

QVC Customer Care

Rated 3 out of 5 stars

Poor quality

I thought the quality wasn’t what I expected from Silent Night. They looked very soft and fluffy on the TV but taking them out of the bag they were thin and not fluffy.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Linda,

Thanks for sharing your feedback. We're sorry to hear the Silentnight product didn't meet your expectations. We strive to provide high-quality items, and your comments will be passed onto our products team.

QVC Customer Care

Rated 3 out of 5 stars

Two orders wrong

Had sandals on wait list when they did arrive was not ones I orderd. I recently had to return a blouse as it was too small on return invoice re ordered different colour bigger size but got email to say it was on its way only to notice wrong size has got sent out so will be returning it without trying on.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Jacqueline,

We're sorry to hear about the mix-up with your sandals and the issue with your blouse order. We understand how frustrating this must be. If you haven't been in touch already, please send your order details to customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Phoned with.my order very helpful and…

Phoned with.my order very helpful and efficient very pleasant lady. Would order again.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Isobel,

Thanks for your lovely review! We're thrilled to hear you had a pleasant experience with our team. We look forward to your next order!

QVC Customer Care

Rated 1 out of 5 stars

Bare root plant

Tried to write a review on product I purchased but cannot find anywhere on website to to this so a using trust pilot. Purchased bareroot peach tree (Yougarden) March 2026, followed planting instructions to the letter nothing happened (later show another viewer had same problem, told to do scratch test and still plenty of time for it to come to life, did this and 6 months later plant is still the same twig like structure as when I bought it, now too late to send it back and I have 1 very disappointed young grandchild who has waited all summer for this stick to come to life

16 March 2026
Unprompted review
QVC UK logo

Reply from QVC UK

Hi Gillian,

We're sorry to hear about your experience with the bareroot peach tree. It sounds very disappointing, especially for your grandchild. We want to make this right for you. If you haven't been in touch already, please send your order details to us at customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

So dependable and when you have any…

So dependable and when you have any problem they sort it out no problem

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Joseph and Helen,

Thanks for your lovely review! We're thrilled to hear that you find us dependable and that any issues are sorted out quickly. Your satisfaction is our top priority.

QVC Customer Care

Rated 5 out of 5 stars

Perfect

Perfect. Received my parcel well packed

4 September 2026
QVC UK logo

Reply from QVC UK

Hi Mr Pagdin,

Thanks for your review! We're delighted to hear your parcel arrived well packed and that you're happy with your purchase.

QVC Customer Care

Rated 5 out of 5 stars

Love QVCUK!

Very easy to order, pay for the product and lots of communication regarding dispatch and delivery. Very good quality products with demos to help you decide! My favourite go to! A***

20 August 2026
QVC UK logo

Reply from QVC UK

Hi Brian,

Thanks for your fantastic review! We're thrilled to hear you found the ordering process easy and appreciated the communication regarding dispatch and delivery. It's great to know you enjoy our product demos and find our products to be of high quality. We're honoured to be your favourite go-to!

QVC Customer Care

Rated 5 out of 5 stars

Always willing to help no matter what…

Always willing to help no matter what the problem .very quick and reliable sevice

26 August 2026
QVC UK logo

Reply from QVC UK

Hi Karen,

Thanks for your lovely review! We're thrilled to hear that you've found our service quick and reliable. Your kind words mean a lot to us and we'll continue to strive to provide the best service possible.

QVC Customer Care

Rated 5 out of 5 stars

I am rarely disappointed with my…

I am rarely disappointed with my purchase from QVC and some of the products I have used for many years now as I like them so much.

27 August 2026
QVC UK logo

Reply from QVC UK

Hi Diane,

Thank you for your lovely review! We're thrilled to hear that you've been enjoying our products for many years. Your continued support means a lot to us.

QVC Customer Care

Rated 4 out of 5 stars

Everything went well

Everything went well

15 August 2026
QVC UK logo

Reply from QVC UK

Hi Marilyn,

Thanks for your review! We're glad to hear everything went well with your order. If you need any further assistance, feel free to reach out.

QVC Customer Care

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