Percival Reviews 

Another update! It just gets worse. This company really are the pits. My husband is still awaiting a refund after 3 months. They confirmed they had received the return and he would get a refund within 5 days. After my husband sending numerous emails with no response he raised a dispute with his credit card company. Lo and behold they were very quick to respond to this and send the item had been shipped! But don’t worry he has forwarded them your email saying you have received the return. I don’t think these cowboys know their arse from their elbow and something has clearly gone very wrong. Please don’t respond saying you have no trace of my order as I said it’s my husband. Take some responsibility and stop blaming customers. Their CEO even promised he would sort it when I contacted him on Instagram. I’m still waiting Chris!

Bought from here many times, this isn’t an “angry” 1 star review - it’s a plea to them to get serious with their customer service. It’s absent, not even bad, it doesn’t exist. They sent me one item of my order, I raised it and wanted a replacement, no answer. So you leave me with no option but to issue a chargeback against the company. Will I buy again? Probably. Will I try not to if possible? Probably. Just such a shame, a business is not just about making cool things, it serves people and you’re taking their money with zero way of facilitating their concerns over your poor operations

I am writing a review here because customer service have not responded to my emails for the last 2 weeks and I have been waiting a month for a refund. This is a month after the order was confirmed to have been received at the Percival warehouse. Could someone from the company please reach out to help me with this refund.

Update: The company have been in touch and resolved the issue. I do believe this is a genuine issue with running through a busy period and hopefully going forward they improve on this front. My experience was not a reflection of the quality of clothes only the refund process.

Absolutely terrible. Been waiting a month for a refund. Email replies take forever. Would not use again after this experience.

I placed an order for the Greyson coat on 2nd July. Unfortunately, I had to return it as it wasn’t a good fit for me.

I returned the item and got confirmation by email that it had been received. However, I am yet to be refunded nearly 2 months later. An email sent to customer services on 15 August has also gone unanswered.

I ordered an outfit for a particular occasion. Paid for next day delivery. It didn’t arrive the next day. Or the day after. Or the day after that.

Percival took days to reply to any messages. And they refuse to refund me even though I haven’t received the item. They insist I send it back to them when I don’t have it.

An absolute joke of an experience with non-existent customer service.

Avoid!!!

I returned my items on 29 July and received confirmation that the return had been received on 3 August. Despite this, I am still waiting for my refund more than a month later.

On 21 August, the company finally responded to apologise for the delay, explaining: “We have had a backlog of returns due to a busy period and it has taken longer than usual to process them.” While I appreciated the acknowledgement, a backlog is not a reasonable excuse for holding onto both the returned items and my money for this length of time. More importantly, I still did not receive my refund following that response.

I have chased the company repeatedly and given them more than enough time to resolve the issue directly. There has been no meaningful update, no clear timeframe for when the refund will be processed and no satisfactory resolution.

If there were a genuine problem with my return, I would expect the company to explain it. Instead, they have confirmed that the items were received and acknowledged that the delay is entirely on their side, yet I remain out of pocket.

I have now been left with no alternative but to raise a dispute through my bank to recover the money. This should never have been necessary and has caused considerable inconvenience.

A returns process should be straightforward, particularly when receipt of the items has already been confirmed. Based on the lengthy delay, poor communication and failure to issue my refund, I would be extremely hesitant to order from this company again.

Just another fast fashion brand masquerading as something more. You are purchasing style, rather than quality material and craftsmanship. I purchased a pair of the wide leg chinos, 5 wears and 1 wash later and they have already faded noticeably, and shrunk around one inch on the inseam. If you want quality for the same price go for Community Clothing, transparent supply chain, quality materials and cut and sewn in the UK all for around the same price as Percival. Genuinely disappointed in my purchase, specially at the price point. I should have done my due diligence on the brand, I would have quickly discovered that it is made in China rubbish.

Love this brand.

Extremely high quality clothes with a great design. Worn my items multiple times, multiple washes, and they still look new.

Clothes are fine, customer service on the other hand…. I tried to contact them via email for the last three weeks for my return (of over 800€) but I still got no response…

Stay well away from this brand if you may need to return items - it’s now been over 3 weeks since they received two items back, and I have only just as of yesterday received the refund for 1. Still awaiting refund for second item. Poor communications from the outset - won’t be buying from here online again which is a shame as the suit I kept is great

Previously I had thought of Percival as a good brand. As many others have stated it seems to be impossible to get a hold of their team for information about a refund that should have been issued weeks ago.

I have even tried to contact them via Linkedin as they provide no other option (chat option references in FAQs seems to either not exist or is deliberately difficult to find)

Percival - I am waiting on two refunds, one for £480 and one for £110. Please reply to my multiple emails or Linkedin messages to resolve.

For the price of the items, neither the quality or the services are worth this and I will no longer even think to shop with Percival.

I have no issue with Percival & its quality of clothes but the refund process is a shambles. With anything purchased online, items will need returning. After initial responses assuring me that my return had been processed & would go through in 3-10 days, I am still waiting. The item was accepted 3 weeks ago. This length of time is unacceptable & customers having to chase their money, should not be the case. Other companies are able to sort this within a few days or even hours. It will prevent me from purchasing items in the future & recommending the online platform. This is a real shame. I’m at the point of having to use the charge back service through my bank.

Wish I’d read the reviews before buying - returns and refund period is a joke. Multiple chasers, a month on and still no refund. I bought the item in July, returned it within 48hrs of receipt and were now going into September with no refund. They insist it’s a change in process and system causing an issue but the reviews suggest it’s a common theme. As someone who works in a senior finance position there’s no reason that’s systematic which would cause this length of delay. No response to my last 2 emails.

Their policy for refunds are 5-10 working days. They never stick to this with no consequences and yet still charge for a fee for return which should be dropped, especially since I’ve been waiting over a month since they received the item I sent back. I’ve never known a company so poor at refunds

Absolutely appalling customer service. I returned clothes for a refund over a month ago and I’m still waiting for my money back. I have emailed multiple times and haven’t received a single response.

They market themselves as offering easy returns, but what’s the point of an “easy returns” process if you don’t actually refund customers or respond to their messages?

I’m now out of pocket with no explanation and no communication whatsoever. It shouldn’t take this long to receive a refund, and completely ignoring repeated emails is simply unacceptable.

Very disappointing experience. I would strongly think twice before ordering from this company.

Returned an item at the end of July and I have still not received a refund. Customer service have gone silent. Avoid at all costs as it appears this company has cash flow problems or just simply doesn’t care.

I have been waiting over three weeks for a refund for an item that was returned and delivered on 01/08 - I have been constantly fobbed off by customer service (if/when they reply) and been told that due to a busy period there is a backlog of refunds. It is outrageous that they are just fobbing people off with this poor excuse and not actually managing the issue. Strongly advise against buying from here.

£5 delivery charge is hefty when spening £80+ on just one shirt and then to have the audacity to charge £3 to return a shirt I couldn't even move in.

£8 down just to have the luxury of trying on a poor fitting shirt that I'd even sized up for a looser fit.

Great suit - delivered quickly and efficiently