Lidl Ireland Reviews 

Have just finished shopping in Childers road branch. I needed a pull along trolly. Every trolly in the stacking area were filthy dirty. None of them appeared to have been cleaned in at least a month. The handles were sticky with dirt. The insides were where customers had to place their purchases were disgustingly dirty. Every time I use this store they are the same it can’t be a major task to take them all out the back and power wash them at the end of business each day or more often if required. This of course would require them to be inspected regularly during the day. The one I finally had to use was so bad that the wheels wouldn’t even turn so I had to drag it around the store. There is no excuse for this condition especially when you sell unpackaged food items like fruit, vegetables, salad food etc. I have reported this to you before but there has been no change in your cleanliness practices

Terrible experience not with the Bantry store itself but with the online customer service team concerning a faulty product I bought in Bantry. This has been going on for over 6 months and during this time I have been told repeatedly to contact their team in Germany, who in turn told me to contact the team in Ireland. Over 20 days ago I was told, I would be contacted with 10 days or less to resolve this. Nothing has happened. The product I bought is now going to the dump and I will buy a proper one elsewhere. Lidl, it's too late now, I don't want to hear from you.

I went to toilet , and hit my head to cabinet near bin, blood was flowing my face , was no tiscue I called staff member to ask for tiscue He gives to me , and ask will he call anyone I said no I dont think is bad , he. Give paper and left , in mean time security pass by and another staff saw my face all blood on justignore no one ask how I feel or anything when manager said is no camera in toilet so can't help , I mean can't help as human , is it all now afraid be sueso no more care ,i went ouf and outside was so hot I nearly collapsed, I didn't want suit them i eaid is was my faukt i didn't see cabinet and bend down, once i stand I hit in corner of cabinet but anyone seeing simeone bleeding would offer chair water i felt like i try scam them . Is mullingar one near ardley

The worst customer service. I have a faulty oven. Followed all the steps through AI as you can’t speak to an agent anymore. I sent my details to the outsourced product handler in the UK and now I have been ghosted! A joke. Lidl is the new Ryanair! Do better

Went to Lidl tonight. Went to self service.Was scanning items and screen went blank.Located someone to help after ages.She said very LOUDLY so the whole shop could hear " you never scanned the brocolli".I told her the reason I asked for help was the screen went blank and I could not check.I was so embarassed I left the goods at the machine and walked out of the shop.If Lidl wants to treat their customers this badly, we don't have to accept it.There are plenty of other shops that treat their customers properly.

Best staff and best shop in navan Ireland in 2026 and in navan they make Lidl bigger store 🏪 🏬 hopefully they make bigger and making them good and finger cross 🤞

Staff are serving kids energy drinks in Lidl baldoyle that are clearly not to be sold to kids under 16.
My son is a small 12 and brought home 4 yesterday not knowing. He said him and his friends always drink them.
This needs to stop

I shop here weekly , always find what I need.

Sometimes it’s rather busy and the shelves are messy , staff are friendly

I mean, it’s Lidl. They put groceries behind security screens even in super-safe places like Germany and the Netherlands, so perhaps the Anglo-Saxon world genuinely requires a dedicated security detail for every single apple. 🍏🫡

Asked a staff member to look at the bottle deposit machine, as it was asking for a PIN,she dismissed me rudely, and told me to go to checkout. A large queue at checkout, with only one cashier, so i asked her to help, and her manners and tone was so rude and unhelpful. Reluctently she came out to machine. Rudely said there is nothing wrong and walked off, even the other people there wre amazed with her attitude!..i dont think Victoria in Thurles Lidl, has any customer service and wonder why she would be in a managers role

I think Lidl need to have a good hard look at all these reviews …….we can’t all be wrong. The management don’t seem to be interested in fixing problems in my own experience (as my daughter was employed by them) they seem to be creating problems!
I won’t go into detail but they seem to fight fire with fire and I can see why the staff are deflated rude etc as they have no support and all the Lidl policies seem disfunctional. My advice to Lidl is call on help from a supermarket executive professional or pack up shop!!!

Very disappointed with Lidl's handling of my warranty claim.

My Parkside lawnmower developed a fault before it was even one year old, despite being sold with a 3-year warranty. I reported the issue within the first year and provided all requested information, yet over four weeks later I am still chasing a resolution.

I received conflicting information from Lidl and the warranty provider, was unable to speak to anyone by phone, and spent weeks receiving automated responses instead of meaningful updates.

The product may have failed, but it is the poor communication and lack of ownership that has made this experience so frustrating.

I raised a complaint regarding cat food, which over a period of 1 week & changing batches, my cat could not seem to keep down (he had been enjoying this product for over 1 year). Initial care from the store was good, refund issued and the batches were sent to head office. An email of receipt was sent to me with the promise to revert. 3 months later and no communication from them. They then had the audacity when I queried what was the result of the complaint was that "it was dealt with internally & then closed"...! Not at all bothered about advising the customer of the outcome! So it looks as though a complaint dissapears into a vat or something to be totally ignored until the customer asks for an update. Oh dear..

If I could give no stars i would, just back from Lidl in northwood santry, one checkout open and self-service ones only take card, I had only cash on me as did the guy behind me, I had 4 items he had one item, everytime someone needed help on the self-service the girl on the checkout had to leave and go over to sort it out, the queue got longer as this happened 4 times while I was there, then eventually a worker comes over and opens up the other checkout and these 2 guys at the very end of a long queue gets checked out before all the customers that have been waiting for ages, disgraceful service, done going in there after this, they need to treat their customers with a bit of respect in that shop,

Tausif rude customer service person in nutgrove lidl saw me at till then told me to go elsewhere

I had an issue with a metal shelf that I bought in Lidl. After two and half months and numerous email exchanges later (I have been promised that someone will call me but the same reply was sent over every time) they asking for the same receipt and pictures again....like when I submitted the complaint the first time. It's the worst customer service experience I have ever had and heard of....seriously Lidl can do sooo much better!!!

LIDL DUBLIN ROAD, SWORDS;
I would like to make an observation about the neglect of plants in Lidl stores. Many many times I have asked store assistants to contact Managers to devise or design a better plant container so plants can be watered and kept alive for customers to buy.
I have taken photos of shrivelled plants, some of which cost €11.99 each but they are ready for the skip.
I asked could they be discounted as food stuffs are but was told that was not possible. What a waste of energy to grow and transport these plants possibly from the Netherlands, The loss of sales for those plants will mean higher prices throughout the stor for all other items, so the customer will have to pay for the loss.
Please, please do something about this big problem of Waste.

1000 points converted to €10, activated, but Won't show on bill, despite assistant trying four times. Try Dunnes or Tesco, because this company are rubbish!

Very bad experience in lidl lately. All the self are empty, same whit freezer nothing in. Pity.

I’m extremely disappointed with the aftersales service I’ve experienced regarding a faulty Parkside petrol lawnmower purchased from Lidl.

The mower was only used approximately 3–4 times before it stopped working completely. What should have been a straightforward warranty issue has turned into weeks of delays, chasing emails, being passed between customer care, QA teams, and external service partners, with very little actual progress.

I followed every instruction given to me immediately — contacted customer care, completed the required forms, registered the fault, replied to the service partner, and provided updates when requested. Despite being repeatedly told my case was marked as “urgent”, I was still left waiting for meaningful contact or resolution.

Meanwhile, my garden has become badly overgrown while I remain without a working lawnmower. The most frustrating part has not just been the fault itself, but the constant delays and lack of clear communication.

To be fair, the Quality Assurance team have recently been more understanding and apologetic, and I appreciate their efforts to chase the matter up internally. However, the overall experience has still been far below what I would expect from a major retailer.

I simply expected a product that had barely been used to either be repaired or replaced promptly without weeks of stress and chasing.