Michelle Carey

Very disappointed with Lidl's handling of my warranty claim.

My Parkside lawnmower developed a fault before it was even one year old, despite being sold with a 3-year warranty. I reported the issue within the first year and provided all requested information, yet over four weeks later I am still chasing a resolution.

I received conflicting information from Lidl and the warranty provider, was unable to speak to anyone by phone, and spent weeks receiving automated responses instead of meaningful updates.

The product may have failed, but it is the poor communication and lack of ownership that has made this experience so frustrating.

Omg does anyone even work here, I have received no correspondence from them at all!
I gave all the details requested therfor would of thought it could be solved quickly.

Case 33183 #33648

GLS currently has our parcel held at their Dublin depot and has had it since 14 December. We were told the delivery truck will not be opened, and that the parcel will not be delivered until January, despite it already being in their possession.

This item is a Christmas gift, which GLS staff were aware of. While we were at the depot, other customers were able to receive their parcels, yet ours was refused with no clear explanation.

Being told that a parcel cannot be accessed even though it is physically there — while others are released — is extremely frustrating. There has been no effort to offer an alternative solution or timeline.

Very disappointing experience, especially at Christmas.

After a confusion with my order as I didn't receive any tracking information I emailed the support email. Rachel was so helpful and ensured me I would get it which was after it had been shipped. And that date was in an email I received that I over looked.

They responded very quickly and all was perfect! And reassured me of my shipping and expected delivery date. Which was amazing 😍

From being picked up at the front door, and left back at the lifts. This experience was quick but not rushed. Lovely people. Delightful space used. Would highly recommend.