Lidl Ireland Reviews 

Bought a silvercrest wash/mop in January which worked great until April when one side of the brushes stopped working. I filled in the return procedure online. Then two weeks later i got email from Optimex asking me what parts i needed. I replied to this email and im still waiting.... I have rang and when i can finally get past AI and speak to someone im told someone will call me back!. But nothing i have sent a formal complaint and was told they hadn't received my email to Optimex. I had screenshot it 4 times to customer service agents. Again this morning i rang and was told someone would get back to me but nothing!. The worst customer service i have ever come across, its like they are waiting for you to give up.

I am an 18 yr loyal customer of Lidl,to it's Grange Rd D 14 store.I returned an item tonight,was treated by cashier like I was hassle.I will in future go to ALDI

I had a highly unprofessional experience with a staff member named Avi at the Lidl, Dublin Rd, Cork Great, Bray. He refused to serve me, claiming his till was closed, yet immediately opened it for two men behind me in the queue.

When I moved to his till to question this, he was rude and argumentative, insisting his logic was right. Avi offered no greeting, no "thank you" for the transaction, and no apology—it was the lowest display of customer service I’ve experienced. When I asked why he took two men over me and if it was a gender issue, he simply said, "it doesn't matter."

Before I could even finish paying, he was already rushing to leave the till. Despite me explicitly asking for my receipt, he ignored me and walked away before the transaction was finished, leaving me to collect it from the till myself. I urge management to review the CCTV of this interaction; this should be the starting point for training Avi in customer service.

Only when I asked his name did he reveal he is the Deputy Manager. This level of arrogance from an individual in a managerial position is unacceptable. I have already seen the cold, automated "copy & paste" template Lidl uses to reply to my review, which is a perfect reflection of the dismissive attitude I received in-store.

Clearly, Lidl in Dublin Rd, Cork Great, Bray doesn’t care about staff accountability or basic respect for female customers. You have lost not just one, but a neighbourhood of customers in the Dargle area.

Went into Lidl in Talbot street Dublin again to try after bad visits. Awful. Long quez bad stock rude security. The place is a disgrace. Avoid at all cost

All Lidl stores in the area are the same, you wait 1 hour to buy a juice, there are always one or two cashiers working, resulting in people waiting too long.

I have been trying to return a product with a 3 year warranty for several weeks now but to no avail,it used to be a great shop for the odd return .except now you have to jump through multiple hoops just to contact them .So i say AVOID LIDL SHOPS EVERYWHERE AS THEY DONT CARE.The staff were friendly but thats changed at least in bundoran ,donegaĺ IE. Sadly they have turned into bad tempered people with their eyes only on the clock .I say to lidl ireland that big companies fail too and dont expect people to put up with your ignorance and bad manners.

Sent in a legitimate complaint about something, completely ignored complaint.

I purchased 2 vacuum cleaners from Lidl both were faulty. After 8 months of endless emails, texts, phone calls I eventually received a credit note to the value of both vacuums which could only be used in Lidl.

I then purchased a Parkside Lawnmower, the Lawnmower did not operate. I returned the faulty Lawnmower to Lidl one week later to receive a refund.
However I was informed to contact customer service because it was a Petrol Lawnmower.

Lidl Customer service is atrocious majority of staff are rude and unhelpful. Lidl are not a reasonable or customer friendly company.

It is ludicrous that Lidls store sole response was to direct me to customer service instead of doing the right thing and issuing a refund and an apology.

Based on my experience I would not recommend Parkside Lidl products or Lidl.

I would issue no stars.

Bought a microwave rice product with what turned out to be thick chunks of red mould in the bottom. Absolutely vile. The FSAI carried out an investigation into it to determine it was mould, I had thought it was some type of meat.

Through the FSAI lidl gave the most stock 'sorry for the inconvenience' answer. Absolutely done with them.

In Greenhills, Tallaght.

I bought pork rib rack, on th package says 500gr but when I measured it, it was 340gr.
Also inside package was half of the outside package size.

Would advise not to buy lidl's Deluxe strawberries, unless they are going to be used within 24 hours.. Very low quality. Bought pack of strawberries on the 18th April 26. Opened pack and took 1 strawberry out same day, left rest in fridge.
2 days later went to take strawberries from fridge but a mould had grown on some of the strawberries. I decided not to use them and return them to Lidl.
It was Thursday 23rd I returned to Lidl in Artane. Assistant at till called manager. Manager refused to give refund as item was over 5 days old. The fact that it was obvious container was still full made no difference to non Irish manager. If I had taken more than 1 strawberry, I could understand. Good to know such an issue was made over approx €4. Manager's should be advised to ' use their head and common sense when dealing with a customer " Maybe ' cop on " only relates to the Irish .
Going forward will only be buying M&S and Tesco strawberries as far superior quality.
Also managers must not be aware there is currently a fuel crisis and the cost of petrol has increased, therfore I was not going to drive to Lidl to return 1 product !!
I feel in the last number of years Lidl's customer service has decressed, not that it ever was of a high standard but definitely disaproving even more.

The staff here changes very often. Today's lot were a miserable lot. I bought a bottle of wine I thought was on offer. After checking out at the one check out that was open I realised I had taken a more expensive wine and not one that was on offer so I decided to exchange it. I started walking back with just the wine and the receipt and a staff member who was at the self service tills asked me could he help me. I said I wanted to change the wine. He said " you will have to go to the girl on the till". It was the way he said it, very loud, very snappy to me it made it sound as if I was caught doing something untoward. So I said but you asked me. He went on he couldn't help me still with an unpleasant edge to his voice. I just laughed it off and went to get the wine I wanted. As directed I went back to the till where I purchased it. Three people were ahead of me the last one kindly let me go first. The first customer went through and second one was nearly finished when the staff member told me to go to the next till where there seemed to be someone opening up. I went over and there were two staff there one at the till and the staff member who "couldn't help me". No niceties straight into"did you pay by card". She voided one and then checked out the cheaper one. I realised I hadn't told her the wine was on offer and I said it to her. She said " you didn't tell me" I said I know but I was queuing there and I was sent here so I didn't think to say it. She said again "you didn't tell me". So she did what she needed to do and handed me the receipt and said "there, it was well worth it" I actually didn't think so. All that to swap out one item ?

Expensive, expensive and doing that silly Tesco thing they do with their app as in, only reductions with app. I am so over apps! And then if you self checkout you have to use your receipt as a get-out-of-jail card. Aldi all the way. I only went to Lidl as I was in a different area today.

Tramore Lidl fantastic staff and great customer service a great asset to the town

No cash self service machines.

Purchased a 55” Philips TV from Lidl on 17/03/2026 and returned it within 2 hours due to a clear fault (dead pixels down the centre of the screen).

On 18/03/2026, Lidl advised me via WhatsApp to contact their service partner directly, which turned out to be Philips. Philips confirmed in writing the TV is faulty and that I am entitled to a refund or replacement from Lidl. Acting on that advice, I emailed Lidl QA the same day requesting a full refund and provided proof of purchase and images.

I then heard nothing for 8 days.

On 26/03/2026, Lidl finally responded saying they would pass me to a service agent—despite the fact I had already gone through that process and had written confirmation the product is faulty. I replied immediately refusing this and again requested a refund.

On 30/03/2026, Lidl came back asking me to provide the same Philips correspondence again so they could “escalate” the issue internally.

I am now over two weeks on, out of pocket, and without a TV—all because Lidl are delaying a straightforward refund for a clearly faulty product returned within hours of purchase.

Extremely frustrating experience and very poor customer service. Still waiting for a resolution. We are now the 27/04/2026 and still no resolution. The complete incompetence is absolutely mind-blowing.

Extremely disappointing experience at Lidl Fortunestown Lane on Sunday evening (29/03). A security guard blatantly pushed ahead of me and several other customers just to buy a pack of energy drinks, completely ignoring basic courtesy.

When another customer called him out, he had the audacity to wink. This kind of unprofessional and disrespectful behaviour is unacceptable, especially from staff responsible for maintaining order in the store.

I assume this is the same culprit responsible for much of the other negative reviews here. I will be shopping elsewhere until he is removed from his post and I suggest that others do the same. Lidl need to take a hard look at themselves and the kinds of people they employ.

I’m a regular customer shopping at Lidl in Bray over 15 years now. Place is simply falling apart completely. Shopping trolleys at the front are dirty with lots of rubbish/waste often inside of them. They are also dirty on the outside so it is very easy to get your clothes dirty of them. Lots of them have wheels damaged and it is really difficult using them. Whole trolleys bay seems to be never cleaned at all. There are broken eggs visible regularly. Lots of rubbish around. Beggars are sitting at the front of the shop every day. Shop windows are regularly dirty of broken eggs as it is the favourite entertainment of local youngsters to throw them, but they seem to never clean now after them. Inside the recycling machines are quite often out of use. Very often no plastic bags for fruits or vegetables available at all. Very poorly stocked up and missing a lot of items on the daily basis. Staff is also not helpful anymore as it used to be years ago and seems to be not interested at all about the quality of their work , customer service and the general appearance of the shop- which simply saying looks absolutely horrible compared to even 5-7 years ago. It is important grocery store for the locals and it is really disgusting to observe all these issues weeks after weeks- visible for every customer- but no management or staff doing anything to solve the issues and obvious problems at all!!!!

lamb was advertised at 7.99 per kilo. but when i went in the store. it was 7.99 only for legs weighing between 2.1 and 2.8kg. strangely enough none of them on the shelf. only heavier legs which were a staggering 14.99 a kilo. Absolutely staggering behaviour and an attempt to mislead consumers.

My experience was horrible like I was in the yellow car just sitting down and then a Russian worker came to me a woman by the way and told be my ass was to big to fit in there so rude and I was raging at her