Kvik - Køkken, Bad og Garderobe Reviews 

We had a really great experience buying our new kitchen from Kvik in Valby.

From start to finish, the whole process was smooth and well organized. Emil, our consultant, was always punctual, professional, and incredibly helpful. He gave us excellent advice tailored to our specific needs and wishes, and we truly appreciated that he never tried to push us into buying more than we actually needed. His approach felt honest and customer-focused the entire time.

Emil was also consistently available whenever we had questions, which made us feel very supported throughout the journey.

The kitchen has now been installed, and we are absolutely thrilled with the result. The quality, design, and overall finish have definitely met our expectations.

We can warmly recommend Kvik and especially Emil (Valby) to anyone considering a new kitchen.

Unfortunately me and my partner had a negative experience with Valby Kvik (Kristian Ravn).

At first we were very welcome by Kristian Ravn at our kitchen meeting. We clearly stated that our budget is 25000 dkk for the cupboards and where unsure about the rest of the kitchen. During our meeting Kristian mentioned that we can receive 15% discount on the cupboards or 25% on the whole kitchen. Having in mind that out apartment is from 40' and the walls are not straight, we decided that it could be the best to take the cupboards. We have informed Kristian about our decision on Sunday and had an immediate response to confirm to him again about our decision. Unfortunately he never came back to us. We felt very disappointed as we were looking forward to have the kitchen at home.

It could be a good idea for Kvik to state that there is a minimum budget for the customers and that the attitude will follow with it.

two years ago we renovated our kitchen used all Kvik køkkenet, they gave us very bad refrigerator, not good quality furniture and microoven, with high price.
my wife also told me their personal adviser helped nothing for the kitchen design.

We’re so happy with our new kitchen from Kvik Østerbro! From the start, Sandra was super helpful and easy to work with — she really understood what we wanted and gave us great advice throughout the process.

Everything went so smoothly, and we were amazed that in just two weeks our kitchen was fully completed! The materials and design are beautiful, and we couldn’t be more excited with the result.
Highly recommend Sandra and the whole Kvik Østerbro team!

A horrible experience with Kvik – I DO NOT recommend this store under any circumstances

I ordered my kitchen from the Kvik store on Príncipe de Vergara (Madrid), and it has been an absolute nightmare from the beginning. The installation suffered unjustifiable delays, defective parts, major assembly errors, and worst of all, a total lack of communication and responsibility from the team.

Despite multiple complaints, no one responds or takes accountability, not even Kvik’s central customer service, which just redirects me back to the store without offering any solutions.

I purchased a full kitchen (furniture and appliances), trusting a brand that claims to stand for quality and good service, but what I received was a disaster of disorganization, negligence, and unprofessionalism.

A major investment turned into a constant source of frustration. If you’re considering buying your kitchen from Kvik, look elsewhere. I, for one, will never trust them again.

We bought a new kitchen at Kvik Ishoj. After a research of many different stores and options, Kvik was the best quality/price. Philip was available for us at all times and this was much appreciated. We had some bumps on the way that were easily solved and the project finished as expected. Also, the carpenter/installer John is experienced and gave us both good advises and also good vibes during the process. All in all, a very good experience :)

Great support from Emil at Kvik Valby.
We had two design sessions where he walked us through all the steps and options and on top of that with a great sense of humor.

My architect and I went to Kvik in Valencia in January 2023. We picked out the units, colour of stone and wood countertops, and appliances. My house is due to be ready on the 31st Oct. Kvik wrote to my architect in August. Sent the email to the wrong person, never followed up, so when I turned up in Sept. I found that nothing had been ordered, and they might not be able to complete the kitchen in time. They scrambled and we got a good date and everything looked good. On another visit to the showroom I found that they ordered the wrong sink, the wrong faucet, and didn't order my bins. I got the bins added, but can't change the others without adjusting the kitchen design measurements or paying a return penalty. A date was set for installation, which is today, 27th, and this morning we were told the installers aren't coming. This puts back the schedule of the painters, and causes a huge problem for the delivery of my furniture the following day after the painters. I find this service to be highly unprofessional.

I would like to share our excellent experience with Kvik Zaandam and more specifically sales manager Bart Bakker. He is a real expert in his field. He consistently listened to our needs, advised and pivoted when necessary. He kept his calm, even when we changed our wishes for the 4th time .. :-) and he was able to come with out of the box solutions that has made our kitchen look and operate great. The whole Kvik Zaandam experience felt like a breath of fresh air and safe after having a stressfull time during the construction of our house. Also Richard who came to install the kitchen was very friendly and service oriented! Unfortunately we will not be needing another kitchen soon, but if you do, pls go to these guys!!

So far our contact with KVIK Thailand Hua Hin is interesting We have multi-house sales project on land opposite land owned by KVIK director, (Pran Buri) with show kitchen that we are making for our extensive property development company. So we demand the very best as our customers will get our showroom recommendations . We are therefore asking Kvik to do and state the following and we have also asked HAFELE as well. : Let's see what they say
1) what is the material of the cabinets is it green and is it MDF? (NB MDF is denser than plywood, another synthetic wood, and a relatively cheaper option. One major problem with MDF is its low tolerance to humid and moist conditions. It tends to absorb water which destroys the material - meaning it does not work well in the tropics at all)
2) is it easy to remove the skirt and then clean underneath the cabinets or do the cabinets rest on the skirt ? This is very important in hygiene and tropical world use.
3) Can you warrant that the Tropical insects will not eat the material you use? If so do you use safe anti-insect chemicals?
4) Is the overall kitchen guaranteed/contracted in terms of installation and quality.
4A) Are your staff insured against customer site damages?
5) Do you run an ISO quality system?
6) If we use an electrical system (cooker), from you do you understand protective earth groundings as we supply mains that is protected to EC standards not Thai local standards.
7) your 3D sample drawing was not to scale and did not representr eality that you sent. We are experts in 3 D rendering and also you could not provide a SKETCHUP compatible file (which can be viewed in free Sketchup viewer and is VERY helpful for realisation.) So my BIG question is - does you factory actaully produce made to measure units or do we have to shoehorn your standard carcasse size into our room area. That's not acceptable.
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OK let's see what they say If it positive in every aspect then maybe we go ahead "subject to contract". What I fear is after reading all these negative reviews and what I have heard from other residents here is that KVIK are not so good as they claim..and that we are better off using a bespoke woodworking/joinery company that produced many products before for us (Hua Hin) or the more expensive HAFELE products.

Thank You Kalaya Wynter MD Kalaya Estates.

UPDATE December 2023 ---
Had a really good response from them, satisfying in full all the above points. I've also reviewed actual products in their customer's homes which we know, they have a good report too. I do not think it is entirely fair to have so much bad feedback on Trustpilot as in human psychology most people put negative reviews through anger, usually misplaced, when something goes wrong, and they search for Trustpilot as an open forum to let off steam. In contrast, most people who buy something and it works well rarely put positive feedback (unless they are ebayers or similar) as they are too busy enjoying the products, especially something as complex as a kitchen. So I shall be recommending KVIK to my future clients with pleasure and I hope to have them in my local showroom in Baan Nong Yai - after Christmas.....

We ordered a closet with table top and sink for bryggers from Kvik Gentofte.

The sales woman told us since it is a new built house, we just need to send her the drawing of the house and she will design the closet. There is no need to send someone to measure.

However, the sales women designed the closet wrongly because the measurement including the external wall was mistakenly considered as the measurement excluding the external wall. The sales woman made a mistake when drawing the closet design. See pictures attached.

The table top was ordered and delivered to us, then the sales woman find out the table top cannot fit in due to the wrong measurement.

The sales woman considered it was the customer’s (us) mistake for not noticing the mistake on her drawing. Therefore, the sales woman asked us to pay for a new table top (another 11,271 DKK). The sales woman threatened us during phone call that if we do not pay for the new table top, she will not help us with the project further. It means we will not get the closet installed and the money we have already paid will not be refund.

We escalated the issue to the store manager. The store manager concluded that it is difficult to decide whose fault it is in this case. The store manager requested us to pay half price for the table top.

We were therefore forced to pay another 5,000 DKK for the sales woman's mistake, to get the project going. We consider this totally unfair and hereby request Kvik Gentofte to refund the additional 5,000 DKK we paid. We have not received their response yet.

Dear Sir, Madam,

We have tried for months and months to reach your responsible sales manager. Please note your employee does not reply and does not get back on our quality complaints. Furthermore, your franchisee also does not reply to any mail messages and apparently this company is out of business. We have ordered a kitchen, dressing, bathroom and dressoir with KVIK (our second kitchen from KVIK) and were handled poorly and have extensive quality complaints which are not resolved. Third parties are involved who attest to the poor quality of installation done by KVIK. As the total order amount almost reaches EUR 50.000 including VAT, we insist to have contact with your company to resolve quality complaints and also to guarantee warranty that is offered on all your products. So far, your franchisee and your local “sales manager” are nowhere to be found and it all comes across as VERY UNPROFESSIONAL.

Please contact undersigned ASAP to clarify what is the reason for this poor customer service and to resolve our quality complaints and guarantee applicable warranties. If KVIK franchisee is out of business, who should we approach to get proper service?!

Thanks very much.

KVIK delivered ans installed my kitchen with home appliance in September 2020 and all was perfect ( 8000 €) until last week when my three kitchen cabinet with the hood fell off the wall to the wortop and the gaz hob !!!

A was cooking and i could have been hurt. Fortunately my woman and childs wasn't close to me at this time !!!

By watchin the cabinet, it appears that the fixing system has broken (Bad quality by KVIK !) and that the cabinet was not locked on the wall by the necessary screws (Bad installation by KVIK !).

Since this day (30/11/2022) I am trying to contact KVIK customer support to request warranty and repair.

And I am loosing my time !

My KVIK shop is closed since one year. Bankrupt !

The others KVIK shops (are also near a bankrupt) forwarded my request to KVIK local headquarter. -> No response, No acknowledgment !

The KVIK website chat redirected me to email "customercare @ kvik.fr". -> No response, No acknowledgment !

I phoned KVIK Denmark haedquarter (+45 72 11 70 00). -> Hold on please....(I still waiting !!!)

KVIK don't care about customers ! They are not responsible peoples !

Next step : I am looking to file lawsuit.

Conclusion : If you want to by a KVIK kitchen, think of it and pass on !

I have been very satisfied with the services and products of Kvik Ishøj. On-time delivery, fast problem solving and great deals. The consultants are friendly, enthusiastic and helpful!

Kvik (ved Vesterport)

Good start but very disappointing process. Still waiting for things to be fixed 10 months after the kitchen was “finished”. Kvik is a company that invests a lot of money in the pre sales and sales process but once you pay for the kitchen, the service level drops right off and they all but ignore you.

Started off in 2021 with a consultant Madeline, she was great and helped us with the plans and communication. Unfortunately after we made the payment and the work began, the communication dropped off and was more difficult.

There were multiple delays in the building process but that is to be expected.

The biggest issue is that for the price you pay, the installation and finishing of the kitchen is simply not good enough.

We had misaligned drawers, holes, incorrect fitting etc.

The most disappointing aspect of this process was that at some point Madeline left the company but never bothered to tell us she was leaving or hand over our account to her colleagues, so we were just left hanging. I contacted Kvik again 2 weeks ago to ask them if they would come to fix the issues. They answered yes but I have now been waiting more than a week for a response without any progress.

I would not use this company again.

Absolutely terrible customer service at Kvik Storo, and it seems I’m not the only one with this experience. I now understand why Kvik doesn't have a review rating on their website.

For me the worst about the situation is that up until you pay they seem responsive, accommodating, friendly and helpful. However, for us this all changed after the payment was received.
With their policy that the final payment needs to be received to "release the goods from the warehouse" it means that you can end up in a very frustrating situation when something goes wrong with delivery.

The issues we are currently still dealing with are:
1) Delivery delays. We're missing half our kitchen. Unfortunately this is the half that makes it a functional kitchen. I.e. parts of the hood that make it functional, a sink, counter tops, cabinet doors, sidings, correct appliances (frigde, washingmachine, dishwasher) etc.

2) Poor customer service. It's nearly impossible to get a hold of, and get a response from our contact person. It seems that they only respond when you get angry with them, which is a degrading feeling to have as a customer.

3) Getting the blame for their mistakes. We've been accused of having the missing items in our apartment (I wish!). Getting wrong measurements on a countertop that they sent a Kvik representative for to measure. Getting appliances we did not pick out.

4) A lot of additional stress and frustration.

To elaborate a bit more on point 4:

One of the first situations that shocked us is that Kvik used my name in a dispute with a installation partner they had to solidify a point Kivk was trying to get across. The installer let me read the text Kvik sent to him that said “ Customer X said ABC to us about you … therefore we can’t work with you anymore”. As you can believe this put us in an extremely akward position. Luckily the installer acknowledged that we had nothing to do with it, given their track record with this Kvik employee.

We were promised that some of the missing items were being sent with a new delivery. When the delivery company arrived and started offloading the "missing items" it quickly became clear that they were offloading a wrong order; a whole new kitchen that was supposed to go to someone that lives about an 1.5 hrs away from us. My husband had to get angry at Kvik before they took us serious that we did not order a whole new kitchen and allowed the delivery men to load it back onto their truck again.

Also, Kvik is not too high on GDPR because they had no issues giving us the full name, number and address of the person the delivery should have gone to.

The same evening we wrote an email to Kvik about this. Their response "I don't understand, the missing items were given to the drivers. They had the items in the car. I don't understand why warehouse told us that you said that you got the wrong items delivered".

I was shocked to read that Kvik had the audacity to put the blame for the wrong delivery on us.

A new delivery was scheduled for the next day. This delivery was also to include a temporary replacement for the counter tops that were too small for our cabinets.

Mind you that by that time we had already sent 4 emails to Kvik asking if we could keep the too small counter tops we already have, until we receive the correct ones. That solution would at least give us a sink. We did not get a reply to any of those requests.

The next day the delivery guys showed up. They had a few of the missing items (we're still missing 2 cabinet doors, the appliances we ordered, items to make our hood functional, and cabinet sides). In addition they had a 4 meter long replacement counter top, without sink.

to give you some context, no room in our apartment would fit a 4 meter long counter top. Nor had Kvik verified with us that this was a satisfactory and viable option for us.

We called Kvik about it and their reply was "oh we thought you had the handymen at your place so they could cut it for you". Again, not taking responsibility for their lack of communication, coordination and customer-focus.

Luckily the delivery men were kind enough to take the 4 meter long counter top back with them. At least they did realise that it would do no good to our customer satisfaction if they were to offload it.

The last encounter (so far) we had with Kvik will make you all laugh out loud. We called them about the situation, told them this is not OK and we expect to be compensated in some way. Kvik replied with "Oh, but we're taking on the cost for the wrong counter tops".
I am sure you can believe our surprise to hear that a so-called professional company considers fixing their own mistakes, a viable compensation for the mess that they put their customers through.

Given their lack of response we see no other route but to involve the Norwegian consumer right organization. That it had to go this far, unbelievable.

Low quality, horrible customer service
We bought new cabinets for our kitchen and bryggers from this company (one of their branches) and it turns into an absolute nightmare.
We met their "designer" in our house to show us the design/measuring of the rooms and a few weeks later we received the cabinets in boxes. EVERYTHING went wrong after we got the cabinets:
-measurement was incorrect in MANY places, we called the shop and asked them to send someone to look or replace them, the answer was no
- the main countertop with the built-in sink, was wrong and we couldn't fit it in. We called the "designer" and sent him several emails, he never came to look at his mistakes. My own carpenter had to re-measure it and we're STILL waiting for that bloody missing countertop to be delivered, again and again
- The QC checklist that came with the items had MANY mistakes in it. wrong part was sent, missing parts... I had to drive to the shop a few times to get the correct/missing items.
- We had to cut too many cabinets in order to fit them, from the top, back... they even put XXL cabinets on one side and standard size cabinets on the other side!!
- I gave back some of the items to the shop and they haven't refunded us yet but they charged me for a door and they DELIVERED incorrectly.
- The shop expect me to confirm their design/measurement for the missing countertop, which I WON'T. I paid for their service and I am expecting them to deliver a DECENT quality.
I have NEVER EVER experienced such an incompetent, low quality and horrible service from any company in Denmark.
If you're planning to buy from Kvik, don't waste your money. Ordering cabinets, online, across the continent, using other reliable brands in Denmark or even building your own kitchen from scratch! would be much easier and less stressful

POSITIVE THINGS:
- Great Danish design
- Competitive price
- Friendly commercial staff
NEGATIVE THINGS:
- Installation service, a nightmare! They came million times and they never managed to do it correctly
- Quality: nothing to do with the beautiful pics or real Danish quality products
- After sales service: hardly existing...! Once you have paid all, they are not interested anymore...

Kvik-Ishøj
Exciting process since the first visit of Kvik Ishøj to our house. Trustful advising, good inspiration and reasonable input. We had a safe feeling for the entire process, and we enjoyed it. It went fine with the kitchen installation; however, we would not recommend doing it yourself unless you have experience. Highly recommended indeed!

Kvik has been so far one of the worst purchase I have ever made and my biggest regret is not having trusted all the negativ comments about this brand and their franchises around the world.

I purchased my kitchen in June 2020 and opted for their paid "professional" installation service. What a disaster.

The kitchen was delivered in October 2020. Not only were many parts missing but they were also of very poor quality (IKEA in comparaison is high quality). Their so-called professional installer did a really bad job (he damaged some parts, none of his cuts are clean and straight).

We are now in March 2021 and:
- we still have not received the missing parts;
- the poor quality of the cabinets are more and more visible as the wood is starting to split, the wooden countertop is staining our walls;
- KVIK has left a giant kitchen cabinet right in the middle of our living room.

It is really a nightmare. We were very much looking forward to moving into this new appartment but thanks to KVIK it has become unbearable.

We are still waiting for them to finalize our kitchen but they have not taken any action so far.

If you are looking to purchase a kitchen, I highly recommend you do not purchase it from KVIK.