INVITA Køkkener A/S Reviews 

Had a very tumultuous experience purchasing a high end cooktop from their Frederiksborggade, Copenhagen location. I received a good offer on the model I was interested in and happily placed an order.

The sales person did not scan and send me the confirmation as they said they would. There were three failed attempts to delivery the product for various reasons on their end. I finally went into the store to sort it out and the store manager said they would get to the bottom of it. They called the next day to say they could not honor the price, and they would have to charge me more. A heated exchange ensued where it was said that if I couldn't provide documentation of the purchase, then it was an oral agreement that they would not honor. I insisted they find the signed order confirmation. Five minutes later they had found it, but the original sales person had ordered the wrong size and model. They would have to re order the correct one.

This whole process spanned over 4-5 weeks. If doing a full project with this location I would be very wary of their communication and scheduling abilities.

Two stars for the discounted price and for eventually receiving the product.

We have a beautiful, spacious and functional kitchen now thank to a great job of Jimmi and Morten from Invita Aarhus. Jimmi did an amazing job to help us from the first ideas to details sketches and design of our kitchen and Morten mounted the kitchen with the most care in details. Highly recommend for a great workmanship. Thank you very much Jimmi and Morten.

Have received useful and prompt help from Magnus Honoré Nielsen via e-mail. Thanks for having such client-oriented employees!

We bought a kitchen for our house-renovation project and the overall process was great, delivery times, installation, small adjustments, etc.

The quality of the kitchen is ourstanding, we have gotten nothng but compliments from family and friends :)

Special mention to the customer experience. Our advisor Nicklas, was very helpful and responsive, accompanying the whole process untild everythign was completely done.

[Update]: Invita was very helpful in trying to find a solution with the supplier to change the glass. Unfortunately, there was damage to other things, so we will have to take it with the insurance.
Moreover, on a separate occasion we got help to fix the problems and inconveniences in a fair and honest way, hence changing the rating.

[Old 1 star review]
We recently moved in a house with a kitchen that was bought and installed from Invita.
For some reason, the emhætte glass exploded/shattered suddenly without being turned on, or for any obvious reason. Thankfully, no one was around it so it is only material damage.

When calling Invita, they said it's out of warranty so it's our problem.

I understand that this would be your normal process if the product suddenly stops working. But when the product is representing a danger, it would seem normal to me to treat it differently, as other emhætte might also be affected.

Terrible ongoing experience.

Hard to know where to start.

With 2 kids, the kitchen is delayed a month. The cabinets are mounted since December 14th but the counter, sink and dishwasher is taking 4 extra weeks. The stove will only come in February.

As for the countertop, they took the measurements before Christmas.

When mounting, and even though we covered the brand new floor completely to protect it, the mounters removed our floor protection and scratched it, which they now refuse to take responsibility for. They said they thought it was concrete, which explains how brutal they were with it. Brand new means it had one day and it was linoleum and not concrete. There are visible scratches in it now.

The mounting was sloppy and some panels are still loose. Some cabinets got also damaged in the edges. The ceiling also got scratched and like the floor, it was also new.

The appliances they chose aren’t great. I wish I had been better at doing my research but I trusted their expertise. The microwave is noise and not user friendly at all, and the fridge keeps on icing in the back. Invita won’t accept appliances returns, so we are left with the task of getting hold of Siemens ourselves and figuring it out.

The kitchen was supposed to be delivered in one go, with exception of the quoquer and the counter top. While we were way for Christmas, which they knew, they came to deliver some parts without letting us know. Worse part: they left it in the driveway, took off and didn’t care to notify us. If it wasn’t for the neighbour, the parcels would have been outside for a week, letting everyone know no one was home, and possibly getting damaged in the rain or stolen.

The customer service has been bad from the start. The first consultant in the store (Frederiksborggade) did not take notes of what we had discussed in the 2 hours we had booked and spent with him. He promised an offer in 2 weeks but 4 went by. He was slow in his response by email and kept asking questions about things that were discussed and decided in the meeting we had.

He never sent us an offer. Our case ended up being passed on to another consultant, with whom we also used time to meet and discussed the exact same things as before. He seemed more competent and willing, so we decided to give them the benefit of the doubt and accepted their offer instead of the two others we had. We can now conclude it was mistake. Had we known what was gonna happen and we would have never chosen Invita.

The current consultant, despite the apparent better manner, has been handling the delays and damaged floor in an extremely disappointing and dishonest way. As soon as things started derailing, he stopped taking the phone. When he last did, he accepted responsibility for the damaged floor and promised to find a temporary solution to the delays (countertop and sink) only to send us an email some days later, saying that after all, they won’t take the fault for it, or do anything about it and that the delays are what they are. Nothing to do about them. No temporary sink, no temporary countertop.

It all started in September. The offer was signed in beginning of November with planned installing in the first week of December. The kitchen was meant to be finished before Christmas and here we are, a family with two kids and still no kitchen, with a case of damaged floor and ceiling during mounting, appliances that aren’t great, and which we must sort ourselves.

22/01 update - the floor is still damaged. Some drawers are still missing, panels still falling off and cabinets not levelled.

Friendly and helpful advice. I got the whole package deal from the Copenhagen branch. All workmen cleaned up after themselves. Klavs saved the day when Quooker’s response to a leaky pipe was extremely slow. This is my second Invita kitchen (first one in the ‘80s) and I am very happy with it.

Tak til Christopher (Invita Hørsholm) for super service og vejledning!

Thirty minutes before they were about to close, I came in as a walk-in without an appointment. The folks at the store were rather occupied with other customers when I came in, but I stuck around and checked out the place. One of them (Morten) was finally available, and so he came to my aid. We talked about my ideas for a large entryway closet, and I showed him some banal drawings I made, some measurements, and then we sat down and drummed up some drawings on his computer. We also walked around the store a bit so he could show me some samples, swatches, materials, hardware, colors, the works. By the time we were done, it was way past closing time, but nevertheless I was very appreciative of his time, and listening to my wishlist.

Throughout this whole thing, Morten was in very close touch with the design process, back and forth, emails, phone calls, changes from my end, etc. It never fazed him when I'd change my mind about something. Due to the awkward architecture of our entryway, I had to employ Morten's creativity on how to address making the cabinet look more built-in, and not so out of place. He certainly delivered on that part, and he never exerted pressure on me to decide, especially when I was hemming and hawing back and forth on the choices I had. The install process went without a hitch, except for a cabinet door that was damaged in delivery (through no one's fault). That was eventually fixed, and now we have a cabinet system which we're happy with.

The price for these things isn't cheap, but in the end, it is worth it to get quality materials, work with a professional, and have their timelines fit our schedule.

Excellent service, quality and design! We had our Kitchen and Bathrooms from INVITA and everything is just perfect! We are also extremely happy with the consultancy and top service quality we have had from Henrik Strandgård, the super professional sales consultant in INVITA Vejle.

Super god service og profesionel rådgivning

INVITA Næstved...Mange tak for det mest fantastiske køkken og for en yderst kompetent sælger Kenneth Barfred.

Our experience with Invita Copenhagen was first class from the very start - stepping into the shop without an appointment with just the intent of "checking it out". The sales consultant available - Jesper Juul Jorgensen - did not seem to mind at all, patiently showing us around and explaining the options we could have to an otherwise limited budget. We made similar trips to other shops and the service rendered was far from what we experienced at Invita.

The top notch client service from Invita Copenhagen did not stop there - from the initial meetings, follow-up discussions, confirmation and finally, delivery and review - Jesper was very patient, taking time to explain and offer solutions where our wishlist did not meet our budget. He was with us all the way - even calling to check if we understood the preparation instructions which were in Danish (not our strongest suit...), and always available to our queries and follow-up requests, even after the final review.

The kitchen was delivered on time, and set up to our expectations with quality workmanship. A really good experience working with Invita, and a great one with Jesper!

To buy a kitchen at Invita Copenhagen has been a very good experience right from the start.
Klavs Østergaard-Pedersen has been very friendly, accommodating and efficient through the whole process.
We can highly recommend Invita Copenhagen and would use their services again any time.