Kuehne + Nagel Reviews 

Absolutely Unacceptable – Impossible to Reach Anyone

Our experience with Kuehne+Nagel has been nothing short of appalling.

The biggest problem is that they are simply impossible to reach. Emails are repeatedly ignored, follow-ups receive no response, and even when there is an urgent issue affecting a live shipment, nobody seems willing to respond or take responsibility.

We are a business customer and we rely on our logistics partners to keep our operations running. Having to send email after email and constantly chase for even the most basic update is completely unacceptable. Their lack of communication is not just frustrating — it directly affects our business and our ability to serve our own customers.

What makes this even more shocking is that Kuehne+Nagel is supposed to be one of the world’s leading logistics companies. Yet, in our experience, the level of customer service and communication is worse than anything we have encountered in this industry.

A logistics company that cannot communicate with its customers when they need support is simply not a reliable logistics partner.

One star only because Trustpilot does not allow zero.

Account name- B321685

Kuehne + Nagel repeatedly provided inaccurate delivery dates and failed to communicate when those dates changed. I only found out about delays after chasing them myself, and getting a response was extremely difficult. Reliable communication and accurate delivery estimates are essential in logistics, but unfortunately, neither was provided. I would not recommend their service. Special thanks to the support team for misleading me.

This place is a disaster; you come to pick up a load and could end up waiting all day to get loaded!

Unbelievably bad!

I booked a pallet collection via the Amazon partnered carrier service, going from Surrey to France, and it was supposed to have been collected a week ago.

Since then I have spent days on the phone being bounced from one person to another, none of whom have a clue. One young lad, who has only been there 3 weeks, managed to find a partial booking this morning and was supposed to call me back but then didn't.

Since then no one has been able to find anything and the transport department just hangs up the phone after 3 rings! I've been given contact details that don't exist and a mobile number that is never answered.

How does a company of this size operate like this?! Unfortunately I have no option as K&N is the nominated partnered carrier for ATS deliveries into Europe but if you have a choice, DO NOT book with this company. They are absolutely clueless.

Delivered on time and 10 out of ten for the lovely delivery driver, who was cheerful and very helpful.

This company is run by the biggest idiots on the planet. I've dealt with a LOT of international shipping, and this company is BY FAR the worst. Use literally any one else. It would have been faster for me to build a boat, sail to the UK, and pick up my shipment rather than work with these clowns.

Incompetent and unresponsive - ignores emails and phone calls.

Hire an outside broker as required, don't hire them to handle customs. Storage charges and delays will follow.

We have been struggling to get paperwork from them for over 2 weeks, received the shipment way before this and still no paperwork.
They are completely useless when it comes to communication, resolving issues and anything admin related.

ordered from a company in uk and they used kuehne + nagel to ship the items to me. First off they were supposed to pick up the parcel on then tuesday and didnt pick it up until 2 days later the thursday then i was told that it had gone straight to the port to be deliver to me as soon as possible. the following day (friday) nothing had been updated on my tracking so i phoned again to see what was happening to be told my items were being held in the uk and werent due to go out until the monday or the tuesday and they were going to see what they could do to get the shipment to me quicker they said they would call me back and never did. monday morning came i tracked the shipment and it said it was dispacthed on the sunday due to arrive to dublin when i called to ask to pay the duties as they stated on the friday they wouldnt be able to deliver the items until they recived the duties payment they said they would be in touch with an invoice via email throughout the day and also that the shipment should be with me tuesday as it was to arrive with them taht morning . i rang again at 4 o clock as i hadnt got an email to see what was happening and the guy on the phone told me that it would be wedenday that they would be delivered and i now didnt have to pay the duties upfront and that i will get a conformation email on tuesday to say the time on wedendsay. tuesfay afternoon came and still no email so i called again (as it state i need someone to be able to help unload the items upon deliver) to see what time the delivery would be wedensday and they said the would call me back. they didnt call back they emailed to say that my package missed there sailing that it was supposed to be on on tuesday morning so now delivery would be thursday. WHAT HAPPENED TO MY DELIVERY BEING IN DUBLIN ON THE MONDAY MORNING. today is wedensday i have recieved no update on my tracking to say my items has came into dublin and when i phone the person on the phone said can i just put you on hold and then hung up on me.
PLEASE DO NOT USE THIS COMPANY IF YOU NEED THE ITEMS IN A RUSH. i cant open my business until i recieve this shipment and now i have had to close it for an extra week, let alone canceling clients and messing people around that needs to fit these items for me.

I have two open shipments with Kuehne+Nagel that remain undelivered.

The sea shipment was scheduled to arrive on 5/12. As of 18/12, K+N is still unable to provide a committed ETA, advising us only to continue waiting.

The air shipment was picked up, cleared export customs at origin, and placed into bonded storage on 12/12. On 17/12, we were informed that the cargo had been classified as oversized and that the freight charges would therefore need to be revised.

This post-pickup reclassification is unacceptable. Cargo dimensions and handling requirements should have been validated prior to collection and export clearance. Re-rating the shipment at this stage removes our ability to seek alternative solutions and places us in a commercially compromised position.

We requested repacking to minimise shipping costs but were advised that the origin office is already closed for the holidays and that repacking can only be carried out in Jan 2026. This is an internal operational constraint and should not be transferred to the customer while the cargo remains under Kuehne+Nagel’s custody.

Overall, the handling of both shipments reflects serious service and commercial failures. Revising charges only after goods have been collected creates the perception of cost leverage once cargo is under the forwarder’s control, which we consider commercially and ethically unacceptable.

The company demonstrates a lack of responsiveness, as they do not answer phone calls or emails. Furthermore, I received a letter regarding legal proceedings for an invoice that is not yet due.

⭐ 1 star review for Kuehne + Nagel

Title: Extremely disappointing delivery and zero communication

My delivery experience with Kuehne + Nagel has been extremely frustrating. My order was supposed to arrive by November 8th, but I have received no updates, no tracking transparency, and no contact from their team.

I tried reaching out several times — by email and through the seller — and still got no useful information. Their customer service is slow, unresponsive, and unhelpful.

Today is my birthday, and instead of receiving my order, I’m wasting time trying to find out where my package is. This is completely unacceptable for a company of this size.

Kuehne + Nagel needs to improve communication, respect delivery timelines, and treat customers with professionalism.
Very disappointed and would not recommend.

This company lied and delayed telling me that my package was damaged. I called multiple times for an update and was told i would get a call back to confirm where my package was, i never did. After 7 days of calling finally someone told me my package was lost, they would look for it and call back, no call. Finally the supplier confirmed the package was damaged. If they had just been honest in the first place my order could have been resent 10 days ago ensuring we could complete our work for our client, instead this deception has delayed our work costing us 12,000 euros!! For a small business this is huge. Extremely disappointed.

I paid my customs bill on time
with proof of payment email over at least 10 time
I have called on numerous occasions no humans availble
What do i have to do to stop them chasing my company for money we do not owe
STOP HARRASING US FOR MONEY !!!!

Package not delivered on the agreed day. ..also not the next day. And you hear nothing from them.

A firm of debt collectors contacted us to chase money on behalf of Kuehne & Nagel. We had never received the invoice and knew nothing about it. After much carry on and a lot of my time, we found out that they had incorrectly typed our email address when they sent the invoice. They claim to have chased us for this outstanding debt but didn't bother to pick up the phone and call us. They must have received error messages because the email doesn't exist, but they ignored those and referred us to a debt collection agency instead. So now we have to pay their fees to. I am angry. If this affects our credit rating there will be serious consequences.

As an Asian customer, I was disappointed to face exclusionary treatment when the Company’s MD refused to engage with me unless a white colleague was present. Despite repeated attempts to arrange a meeting—starting in May 2024 and continuing through visits to both Hanoi and Ho Chi Minh City—I was ignored. In the leading weeks the MD visited Hanoi several times as I learned from the sales rep. Only when my foreign representative visited in August was a meeting granted, during which the MD spoke solely to him in their “common” language, disregarding me entirely. This discriminatory behavior made me feel unwelcome, and I chose not to award them the business.

Disappointed with Shipment Delay – Tracking #1065569877

Extremely disappointed with this shipment. It was originally supposed to arrive within 7 days, but it’s now been 23 days since the scheduled pickup — and the package is still stuck at a Polish airport.

The shipment started in Cracow and has crawled through each stage. As of the latest update (March 28th), it hasn’t even left Poland. No clear communication, no explanation for the delay, and definitely no urgency from the carrier's side.

For something that should have been a relatively quick international delivery, this has turned into a frustrating and unacceptable experience. I wouldn't recommend using this service if you’re on any kind of deadline — or if you value reliable delivery at all.

It’s been 5 business days for a package to make a trip that takes 4hrs to do by truck 4HRS!!!

Appalling lack of customer service. None of the telephone numbers on their invoices connect with people, the local office has no information about imported shipments, impossible to find out where a shipment is or when to expect delivery.