DSV A/S Reviews 

Extremly difficult to get in contact, 7 persons in que before me and 5 left after 40 minutes!! CAlled thrm 3 times without success.

Worst shipping service experienced to date

- First day: "Could not deliver" (I was at home, had to call them to find out)

- Second day: "Could not deliver" (I was at home, had to call them to find out)

- Third day: "Did not have time to deliver" (Wants to reschedule in 3 days)

Every time you have to call them to find out, no communication what so ever.

All delivery times 8-17, so had to stay home three full days to not get it delivered. Who knows if they will make it the next time?

late delivery poor communication constantly for tracking number even though the tracking number is in the email that I sent them no multi language speakers when you call the regional offices rude telephone staff basically a very poor experience I still have not received my package

Worthless company. Every time that this delivery service is forced onto me (by some storefront that didnt specify the means of transportation), I just know I'm going to have a shit experience and its true every single time.

The combination of 7.00 to 18.00 delivery window together with not being able to call in advance of arrival, and then canceling on that delivery day because they couldnt make even that delivery window, forcing me to stay home and wait for them a whole day more, still unable to commit to advance arrival call. No compensation, no apology. Just the worst and most incompetent company in existence with the worst and most un-empowered customer support.

PLEASE ONLINE STORES; Do not use DSV for your deliveries, for any reason, ever.

They should not be in business.

Worthless company run by worthless human beings.

Would give 0/5 stars if I could

Poor courier service at its best. They don't even deserve 1/5. Stupid excuses for not delivering parcels

It leaves one wondering why would well established companies consider them as their reliable transport

Poorest of poor service

Absolutely carbage service. I have settled delivery 3 times and still waiting, nothing happens. Its hard to decide which is worse: Ups or dvs.

Absolutely shocking service.

I ordered a bath, and paid 200€ for delivery. The first one was 'lost' in transit - how can you lose a bathtub?!

The second is still floating around somewhere. The lady in Athens has been fantastic in responding promptly to my queries, but she doesn't have the answers and so refers them to the people who should have the answers. They have stopped responding altogether now. I've been waiting over a month for my bath. If anyone needs a good transport company, look elsewhere, this one isn't it!

DSV has lost a large pallet of mine containing a 2m tall, 155kg smart home gym equipment. Tracking information is completely incorrect, claims that it was arrived at their depot - but their customer service claims it never arrived.

Horrible. How do you lose a delivery this large? Did your driver steal it? I've been making calls everyday and there is not a single status update.

Terrible service, it's almost one month we are waiting for the delivery. Non recommended at all

I didn't quite understand those who gave more than one star; it's a shame there isn't a zero-star option. How can such incompetent, unreachable, and dishonest companies even exist? A delivery was expected for three weeks and never arrived, despite a hefty delivery charge. And when I went there to try and understand (the only way to get hold of someone), they had the nerve to say they didn't have enough staff and therefore no delivery was forthcoming. A word of warning to any companies that have been misled and are using their services.

je n’ai pas très bien compris ceux qui ont donné plus d’une étoile, dommage qu’il n’y a pas zero étoile. comment des sociétés pareilles incompétentes, injoignables, malhonnêtes peuvent exister. livraison attendue depuis 3 semaines jamais reçue avec un coup de livraison bien conséquent et une fois sur place pour comprendre (seul moyen d’avoir quelqu'un) ils ont le culot de dire pas assez de personnels et donc pas de livraison en vue. avis aux sociétés trompées qui utilisent leurs services.

Hi.
Very very bad service.
Since the 15/07/20206 every day they showing on the trekking tomorrow will be delivered .we are the 26 /07/2026 .the showing it's gonna be delivered 23/hhhh. And you can t contact them the just sent you automatique email.

Very very very baaaaaaadddddddddd

My experience is "zero"
After a month of waiting for the delivery my client decided to cancel his order (6.000€ transaction)
Yesterday out of the blue they showed up at my home to deliver the packages.
The driver informed me that he would not allow me to check the number of volumes on the pallet before I sign the receipt.
I told him on the previous 2 deliveries packages were missing. He did not care.
This is what you are getting into.
Countless calls that lasted for 30 minutes waiting time without anyone picking up.
Can it be worst than this ?

- Wrong location
- No confirmation via GLS partners
- Package was damaged so badly that items inside were also affected.

I have never come a cross a company this bad and inept before. If you want to talk to someone, you get some BS AI bot, if you want to talk to a human, you get sent to a 404 page.

No other company cares this little about its business. 1 star is too generous.

Worst ever experience. Wrong dates in info emails, couriers going to wrong places, customer service never calls back even they promise, serious delays, parcels lost at their own warehouse. Do not EVER use this company. Had to pick up the parcel myself at the end after one week and 10+ phone calls.

One of the most horrible shipping experiences I've come across, even the seller who's been incredible doesn't understand why they are terrible at the one job they have to do and that's delivering parcels... No proper communication, absolutely no information regarding shipment updates, and that all over two months with no end in sight, it simply states the shipment is not loaded, nothing else.

Avoid this company at all costs for any delivery services, and when you see any seller using this company to deliver your parcel then directly contact them to utilise a different delivery company or request a full refund directly!

I thought I've had horrible experiences with shipping companies but this takes the absolute number one spot of being the absolute worst!

Awful delivery company. And those businesses who choose this company and stay with them clearly don't care about their customer delivery service and will fail !

Sat with my delivery for over 5 days at a delivery centre just 1 hour away. Still waiting. Have tried to reach out to them using their online contact form to no avail.

They are incompetent & don't care

Terrible shipping company that simply can’t be trusted.

Ordered Velux shutter to be shipped by DSV. Parcel marked as delivered while no one ever attempted to make delivery. The tracking status are announced arbitrarily a posteriori, on the late evening of estimated delivery date, there was no status update for pick-up, then suddenly in the night they made up some time for both pick-up and delivery.
Businesses and brands should seriously reconsider if DSV is the right shipping partner. To me, given the consistently bad reviews here, any brand who selects DSV as shipping partner are just risking their customer experience, almost guaranteed.

Their tracking service is abysmal, claiming it does not know the parcel until it is at the collection point. How can this be called tracking? I am constantly worried my parcels are lost, because they do not update for days and then the parcel is also almost always late.

Absolutely terrible experience. This is by far one of the worst logistics companies I have ever dealt with. Delays, poor communication, and zero accountability from start to finish.
Customer service was completely useless. Every time I contacted them, I received a different answer, and nobody seemed to know where my package was or when it would actually arrive. It felt like no one cared about resolving the issue.
A delivery company should provide reliability and transparency, but GLS and DSV failed on both. If you value your time or your shipment, avoid these companies and choose a courier that actually delivers on its promises.
I will never use GLS or DSV again, and I would strongly recommend others to stay away. One star is more than they deserve.

We are a business customer and have used DSV for the past year. We haven’t had any problems until now but it’s when you have a problem that the company shows it’s true value.

We booked a shipment for 24 items from Belgium to Sweden, weighing around 500kg in total, with a value of over €7500. The items were collected and scanned then vanished. They were never scanned into a depot and we haven’t been able to get any information on why they went missing or where they are. We have simply been told to make a claim, which we have to do 24x, once for each package.

How do you lose 500kg of goods? Were they misplaced or stolen? It’s simply not good enough. As a small business you rely on delivery companies and when something goes wrong they simply don’t care.

I guess we’ll go back to using DHL and their exorbitant ’fuel surcharges’ but at least they are reliable.