DSV A/S Reviews 

My experience is "zero"
After a month of waiting for the delivery my client decided to cancel his order (6.000€ transaction)
Yesterday out of the blue they showed up at my home to deliver the packages.
The driver informed me that he would not allow me to check the number of volumes on the pallet before I sign the receipt.
I told him on the previous 2 deliveries packages were missing. He did not care.
This is what you are getting into.
Countless calls that lasted for 30 minutes waiting time without anyone picking up.
Can it be worst than this ?

- Wrong location
- No confirmation via GLS partners
- Package was damaged so badly that items inside were also affected.

I have never come a cross a company this bad and inept before. If you want to talk to someone, you get some BS AI bot, if you want to talk to a human, you get sent to a 404 page.

No other company cares this little about its business. 1 star is too generous.

Worst ever experience. Wrong dates in info emails, couriers going to wrong places, customer service never calls back even they promise, serious delays, parcels lost at their own warehouse. Do not EVER use this company. Had to pick up the parcel myself at the end after one week and 10+ phone calls.

One of the most horrible shipping experiences I've come across, even the seller who's been incredible doesn't understand why they are terrible at the one job they have to do and that's delivering parcels... No proper communication, absolutely no information regarding shipment updates, and that all over two months with no end in sight, it simply states the shipment is not loaded, nothing else.

Avoid this company at all costs for any delivery services, and when you see any seller using this company to deliver your parcel then directly contact them to utilise a different delivery company or request a full refund directly!

I thought I've had horrible experiences with shipping companies but this takes the absolute number one spot of being the absolute worst!

Awful delivery company. And those businesses who choose this company and stay with them clearly don't care about their customer delivery service and will fail !

Sat with my delivery for over 5 days at a delivery centre just 1 hour away. Still waiting. Have tried to reach out to them using their online contact form to no avail.

They are incompetent & don't care

Terrible shipping company that simply can’t be trusted.

Ordered Velux shutter to be shipped by DSV. Parcel marked as delivered while no one ever attempted to make delivery. The tracking status are announced arbitrarily a posteriori, on the late evening of estimated delivery date, there was no status update for pick-up, then suddenly in the night they made up some time for both pick-up and delivery.
Businesses and brands should seriously reconsider if DSV is the right shipping partner. To me, given the consistently bad reviews here, any brand who selects DSV as shipping partner are just risking their customer experience, almost guaranteed.

Their tracking service is abysmal, claiming it does not know the parcel until it is at the collection point. How can this be called tracking? I am constantly worried my parcels are lost, because they do not update for days and then the parcel is also almost always late.

Absolutely terrible experience. This is by far one of the worst logistics companies I have ever dealt with. Delays, poor communication, and zero accountability from start to finish.
Customer service was completely useless. Every time I contacted them, I received a different answer, and nobody seemed to know where my package was or when it would actually arrive. It felt like no one cared about resolving the issue.
A delivery company should provide reliability and transparency, but GLS and DSV failed on both. If you value your time or your shipment, avoid these companies and choose a courier that actually delivers on its promises.
I will never use GLS or DSV again, and I would strongly recommend others to stay away. One star is more than they deserve.

We are a business customer and have used DSV for the past year. We haven’t had any problems until now but it’s when you have a problem that the company shows it’s true value.

We booked a shipment for 24 items from Belgium to Sweden, weighing around 500kg in total, with a value of over €7500. The items were collected and scanned then vanished. They were never scanned into a depot and we haven’t been able to get any information on why they went missing or where they are. We have simply been told to make a claim, which we have to do 24x, once for each package.

How do you lose 500kg of goods? Were they misplaced or stolen? It’s simply not good enough. As a small business you rely on delivery companies and when something goes wrong they simply don’t care.

I guess we’ll go back to using DHL and their exorbitant ’fuel surcharges’ but at least they are reliable.

Avoid at all cost!!!
Ordered some training gear over 3 weeks ago from 24.se. They sent in 3 packages using DSV (said Schenker when I ordered, never had any issues with Schenker).
First the weight on the tracking at DSV didn't make any sense and was impossible given what I ordered. So I had to check with 24.se to make sure they sent the correct things.
After more than a week I got a message to set a date for delivery at 23/7 for one of the packages. Nothing about the other two. Nothing came and no message to say it was late.
I tried to find a way to contact customer support, but if you click "contact customer support" on the tracking it just takes you back to the tracking page. It can let you talk to a chat bot that doesn't work.
A few days ago I got another message about setting a date for delivery. Now I had to call their customer support to book the delivery.
When you call it says that they have a lot of delayed deliveries and ask you to go through their non-functioning website if it's not an emergency.
I eventually called again and got to talk to some guy about the delivery and it's planned for tomorrow (Monday 5/7).
I asked the guy about the other two packages that they're supposed to deliver. He then put me on hold and when he came back he just said that they've planned the deliver of the first package for Monday and completely ignored my question about the other two packages.
This is by far the worst delivery company I have ever had to deal with.
My suggestion is that you walk to the store instead. This is not a serious company.

Hi,

Don't accept any transport orders from DSV; they do NOT pay their invoices

Customer care - they don’t care.
Delivery on time - they don’t care.
Loose your package- they will 100% do it.
Take responsibility- they don’t care.
Customer service to solve your problem: there is no any support manager to call.

Don’t support bad company - use DHL or other company but not this.

Costumer support number doesn't work, automatic reply saying "we are overloaded" wonder why. Driver doesn't call when arriving at destination and just returns package. No way to change delivery address within 3km myself. Website tracking is down. App tracking works but shipping notification updates are 30m delayed. Please go bankrupt already so the places I buy from switch to DHL.

Package got stuck in customs processing and no one at DSV was able to find anyone responsible for it. I was told it wasn't in the country, hung up on, redirected to unattended phones, promised I would hear back and never did, was tagged onto an email that seemed to have been bounced around the whole of DSV "Is this your shipment? Can you reply to the customer?"..
And after all this they charged an exorbitant fee for processing! A total disgrace!

Hade en beställning som skulle komma en torsdag. Såg vanen åkte förbi, fick en notis att det inte gick att leverera. Ringde supporten, tog 3 timmar att komma fram. De beklagade och skulle få en ny tid dagen efter (fredag kl 1). När kl stod på 13:30 ringer jag. Då har de inte lastat paketet och jag får vänta tills måndag….

I had a delivery coming and I saw the van drive by, 10 minutes later I got a notification that it couldn’t be delivered! I called support and waited 3 hours. Eventually they said that they will come the next day around 1 o clock.

Here I was sitting and waiting, the clock was suddenly 13:30, I called them bcz I didn’t get any updates. They said that the van didn’t bring the package so I have to wait until Monday (it’s Friday today)….. WORST DELIVERY COMPANY EVER!!!!

Would give 0.
Broke a skylight they were supposed to deliver then delivered it.
I returned it, then they lost it.
They refused to speak to me, saying I had to speak to supplier and retailer.
Three days of roofers waiting for four skylights, unable to proceed. Other contractors also postponed.
Still trying to get compensation.

Very bad experience with customer service agent in Israel. They wanted me to fill POA (Power of Attorney) for customs clearance. When i did not understand why, they threatened me with discard the package and charging me storage fees. Then they send me non-working link. POA form have many selections and they were not helpful at all. I would avoid buying from ecommerce sites that use them.

DSV is the worst transport company I have used in my life. They have my package since 3 MONTHS !!!!
They make appointment and do not show up, no call, no news... fake phone number. Nothing works with this company.
I have never seen something like that. A complete lack of respect.
Do not use this company, you will certainly lost your package and a lot of time trying to resovle the issue.

Do not use them
Stay away
Not responsive!
No customer answer at all
Thry respond with auto message after a day in closing time.and close the tickets imidiately

They lost my package and they waste my time waiting over the phone first in line and never pick up the phone