Flinders Design Reviews 

12,889
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Order shipping status has been “error is sorting” for the past few days and has missed guaranteed shipping date. No update from flinders just annoying update emails from dynalogic saying there is a... See more

Rated 5 out of 5 stars

I have been dealing with many shops and suppliers recently because of moving. Some were really bad and not professional. Flinders website is reliable and communication with delivery was clear. I orde... See more

Rated 3 out of 5 stars

I ordered several lamps for the house, but one of them arrived incomplete—just the lampshade, without the rest of the set. I reached out to customer support, but haven’t heard back yet. ***UPD***... See more

Company replied

Rated 5 out of 5 stars

I had a damaged product, so I inform by email and whatsapp, they replayed next morning, and the arrangement was so quickly. I could exchanged next day! I even did not need to bring the damaged product... See more

Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Lighting Store
  5. Outdoor Furniture Store

About Flinders Design

Written by the company

Kijk voor inspiratie ook op Flinders.nl. Ontdek meer dan 43.000 designproducten online!

Contact info

3.9

Great

TrustScore 4 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(12,889)

684 reviews in the last 12 months

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Rated 1 out of 5 stars

Order shipping status has been “error…

Order shipping status has been “error is sorting” for the past few days and has missed guaranteed shipping date. No update from flinders just annoying update emails from dynalogic saying there is a delay with no eta of arrival date. order 81093129.
Update I canceled orderas it never came but refund wont be processed until they receive shipment back from carrier which is leaving me waiting endlessly again. Purposely delaying refund process. Logistics is internal
matter not my responsibility. I am entitled to a full refund within 14 days of my withdrawal notice. Bad consumer practice

6 July 2026
Unprompted review
Rated 1 out of 5 stars

4-5 days = 2-3 months.

4-5 days = 2-3 months.

It seems for flinders time works differently.

I ordered a set of chairs mentioned as readily available to be delivered within 4-5days. That was on February 7th.

In 5 days I get the message that delivery is to be made the week of 8th April. At that point I understand they messed up with updating their website.

I call on March 27th to ask about delivery. The answer is socking:
1. On the end of week of 8th of April, they will be receiving the delivery at their warehouse in Germany.
2. After that, they will sort it in 1-3 days, and pass it to another delivery company to come to the Netherlands.
3. From that point delivery can take up to 5 more days!

In the end, I will be (possibly) receiving the chairs end of April.

In any case, multiply delivery days by 15x just to be sure.

I have no opinion of the actual product (which comes from Kave home in Spain) or the delivery as it is yet to happen. That's why the 1 star. The experience so far is horrible and worth minus stars - not even 0..

If you think about it, if I invested the money instead, I would be getting the chairs cheaper now!

First and last time for me on flinders.

29 March 2026
Unprompted review
Flinders Design logo

Reply from Flinders Design

Dear Andreas,

Thank you for taking the time to review us.

Based on your name, we are unfortunately unable to find a corresponding order in our system. Therefore, we would kindly ask you to respond to our request regarding your reference.

After that, we will review your request as quickly as possible.

We wish you a good start to the day!

Team Flinders

Rated 1 out of 5 stars

Company ghosts you!

27th November 2025 I ordered an Audo Copenhagen Androgyne coffee table, and I’ve tried getting it delivered 3-4 times and each time the delivery partner just ghosts me and claims they either haven’t received the package or that there’s a mistake in the sorting. Either way I can’t get in contact with neither Flinders nor Dynalogic. Avoid doing business with this criminal enterprise for your own sanity’s sake.

26 January 2026
Unprompted review
Flinders Design logo

Reply from Flinders Design

Hi,

Thank you very much for your review.

As we were able to see while handling your request, you are already in contact with a member of our Customer Care Team.

We are confident that your request will be resolved shortly.

We wish you a pleasant day.

Your Team Flinders

Rated 1 out of 5 stars

Worst experience ever. This is a scam company.

Very unsatisfied. Would absolutely NOT recommend. I ordered 2 items on December 1st. Today January 19th still haven't seen anything! Tried to call several times using the phone number in the Netherlands and the Belgium listed number, same message : "We are not able to answer your call." Send mails complaining and requesting an ETA of my order: after several reminders I got some vague messages saying just nothing. I requested a refund and am hoping hard they will give me back my money, otherwise I will contact the police. Honestly I believe this is a scam.

19 January 2026
Unprompted review
Flinders Design logo

Reply from Flinders Design

Dear Tommy,

Thank you very much for your review.

We’re sorry that there was a delay in the shipment of your order.

As we were able to see while reviewing your case, you are already in contact with our Customer Care Team. The cancellation of your order has now been processed, and the refund will be issued shortly.

Our sincere apologies for the inconvenience caused by the waiting time.

Kind regards,
Team Flinders

Rated 1 out of 5 stars

Customers service is the worse

Customers service is the worse… No one pick up the phone and no one replies to my emails. I have been trying to contact them for weeks.
Putting a phone number and WhatsApp on the website but both not working. Unbelievable!

7 January 2026
Rated 2 out of 5 stars

Poor customers service

I previously had great experiences with Flinders but now they are dropping the ball. A payment went apparently wrong on my last order (paid but doesn't appear on their books). There customer hotline has an automated message stating they are understaffed. The only way to reach them is email and with each email it takes about three weeks to get a reply. Totally unacceptable.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

The product came dirty as if it was…

The product came dirty as if it was already used. Had to return.

7 October 2025
Flinders Design logo

Reply from Flinders Design

Dear Nastassia,

We're sorry to hear the product came in dirty. That's not the way it's supposed to go. As I understood correctly, you received the information to send it back free of costs.

Have a nice day!

Leah
Flinders Klantadvies

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Two times vases have been send to us in a carton box without bubble wrap. Both times the vases where completely destroyed. Interesting way to send breakable items.

15 September 2025
Flinders Design logo

Reply from Flinders Design

Dear Tobias,

We're sorry to hear and see that the packaging was insufficient and that the case came in broken. We forwarded your pictures to our logistics department. Thanks for sharing your feedback.

You were in touch with my colleagues and received a refund.

Have a lovely day!

Leah
Flinders Klantadvies

Rated 1 out of 5 stars

Unreliable, very slow response and processing

Ordered from them before and had no problem, but my last order (#80965001) from them have so many issues.

First, I chose a certain delivery date during checkout process, but then the lamps arrived one by one a week later and then 2 weeks later, no communication about the delay. Sent them email and it is only responded a week later.

And then I decided to return the lamps because they’re too big, I brought them directly to the warehouse 3 weeks ago. Again no communication, I didn’t receive any return confirmation or whatsoever. And Klarna sent me a notification that they still haven’t processed my return yet and my invoice are still open. I don’t understand why it takes so long to process the return when I directly delivered the items to the warehouse?

1 July 2025
Unprompted review
Flinders Design logo

Reply from Flinders Design

Dear Purry,

Thank you for the review.
How annoying that things are not going according to plan.

I see that the refund has now been processed. If you still have any questions, please let me know.

Kind regards,
Eva
Flinders Customer Service

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