fonQ Reviews 

Fonq went bankrupt after many customers, including myself, paid for products we never received. Now they claim to have a “new owner,” yet none of us have been refunded and received our orders. It feels like they simply walked away from their responsibilities and restarted operations with a so-called a new owner as if nothing happened. This situation is unacceptable, and customers deserve transparency, refunds, and accountability. They claim on their website that they are a winner wonen 2025-2026, I guess they mean winner in geld afpakken van klanten.

Bought a product sold at the their website but it is from sweeek. It came broken and damaged, sweeek says they already did the refund but I never received the money back from Fonq it has been over 2 months! Sent a bunch of messages and got no reply

Placed an order on 4th of March and am still waiting. A mail was sent to say that delivery takes longer than usual. I contacted them today and got a mail to say that they went bankrupt and that an answer will take time due to the situation.
Will clients get a refund on non-delivered orders?

I ordered 6 dining chairs (€894) on March 12th with delivery chosen for March 17th. The chairs were by FonQ brand and were advertised as immediately available. The chairs never arrived and they closed their customer service, the website is no longer taking orders and shows a message that they have applied for a suspension of payments, rumour is that they have gone bankrupt. There is no way to contact them! The emails are ignored and the phone number no longer works. They have disabled comments on their Instagram posts. So they’ve taken my money and blocked all contact, I feel robbed! I went to their showroom in Utrecht and it’s completely locked down with no staff around. I want my money back!!

Ordered a book rack on the 26th Feb Paid €287 for it, only received confirmation email that order is received, but no estimated delivery date--despite it being Fonq owned brand. No customer service number, no reply on the email, no reply on Instagram DM and their comment section are also limited. Very dissapointed on how they steal customer's money like this.

I feel robbed! I ordered a mirror and it was delivered with a crack in it. I paid for it partly with gift cards (€50) and partly with my own money (€40). I never received a replacement product, and only the amount we paid additionally was refunded to our account. Customer service isn’t responding to our messages. It’s been over two weeks now and Fonq has practically stolen from us. Never ordering anything again!

I can only agree with the other reviews: this company is a scam. I placed an order at the beginning of December for a holiday gift, but it didn’t arrive until the end of January. There was no option to cancel the order while waiting.

By the time the package finally arrived, I no longer needed the item. I returned it immediately, yet now it’s the end of February and I still haven’t received a refund. I’ve contacted them several times and have received absolutely no response.

This is completely unacceptable. I strongly advise others not to order from this company.

Absolutely full of incompetent people.
The delivery company has been trying to find our package for over three weeks now and fonQ does nothing about it, they just pass the blame to delivery company and forget about it. They take your money, which was a lot in our case, and then just avoid taking action when things go sideways

Terrible customer service, i received a coat hanger with 8 missing pieces including the base, have been asking to ship the missing parts, and first i was told it was possibile then they disappeared, after 3 weeks i decided to proceed with the refund and i shipped back the parts i received, but ever since (2 weeks) i didn't hear anything back regarding the money, most probably i have been scammed.

FonQ is a scam. We ordered chairs, and we received them one set early and the other set a month later with very little communication. Then, when we try to communicate with FonQ, it's always a problem; emails are sent back without addressing the issue or answering the question. And the final scam was when we returned the chairs and were supposed to get our money back in 14 days, but it never happened. This company is a scam, with no interest in being reliable to customers.

FonQ continues its scams and deceitfulness. Order has not arrived since November and FonQ has not responded to a single email asking for a refund in the past month. Now they lie and claim they dispatched the order while the delivery company denies ever receiving the parcel. And FonQ makes a joke our of their customers by then sending an email with their “best wishes” for their furniture. Do not even consider buying from this company.

I ordered a bookcase, received a carpet. Contacted customer service: acknowledgement on their side that something went wrong (duh!) and a refund, but I have to order the bookcase again. It has been almost 2 weeks: no refund so far, complete radio silence from customer service despite reminder.

SCAM! FRAUD!
We have ordered 2 nightstands and a bed from Naduvi through FonQ, nightstands came incomplete, they literally sent us only the metal table legs with no box 🤯 After multiple calls and contact forms still no reply.

And the bed has not arrived at all, it’s been 6 weeks and it’s not even shipped.

No money and no furniture, it’s a SCAM company! Avoid at any means!

On November 4, I placed an order for two products, worth about 2000 EUR.

The order was paid immediately.

When the promised delivery deadline passed and I received no information, I contacted the company to ask about my order.

They replied that the first item had arrived to them, but they were still waiting for the second item and wanted to ship everything together.

I asked them to send the first item separately.

The first item was handed over to the delivery company.

After three unsuccessful delivery attempts, the courier returned the item to the seller.

The delivery company never contacted me, I was proactive, but they refused to help.

Later, they uploaded false delivery location photos, even though they never came to my address on the delivery days.

I asked the furniture store to resend the returned item with the next delivery, which should have already arrived by then.

The store said this was not possible. Nothing happened.

In my online account, the order status shows “completed”, even though I received nothing.

In response to one of my complaint emails, they said they would investigate the issue.

My next complaint email was ignored, and I could not reach them anymore.

It is almost February now. They have had my money since November 4, and I have no information about my ordered products.

Bad service, delivery takes 2 weeks longer than claimed on the website, no delivery tracking numbers provided, though they got correct email and contact number replies after hours of waiting with no help

All went ok. Quick delivery and without any problems.

Best relation between price and quality! Amazing selection of couches on really affordable prices!!

We made an order for black friday. They told us the chairs would be delivered in the second week of January. We still do not have the order and no updates. Their customer service is very bad, it is impossible to reach them on the phone or via chat. We tried multiple days and no agents are available - they are only reachable from 10-13:00 and the chatbot always says they will send us an e-mail. Weirdly enough, the chairs are back on the website for ordering with a delivery time of 2-5 days. When I asked to cancel the order when testing desperately to manage to reach an actual human than the AI, I suddenly got a response within 20 minutes that my order is cancelled. Afterwards, we responded and again no contact. Weirdly enough it does not even say that the order is cancelled in our account or anything. We have really lost our patience and feel like we are getting scammed. Just hope we manage to get the items we ordered or our money back. I do not trust this brand at all, never again.

I have contacted FonQ several times now via chat and email and received only automated responses. I ordered 4 chairs from them and after putting all of them together, a leg on one of the chairs bent and the chair collapsed under me while I was sitting in it the next day. Now they expect me to disassemble all 4 chairs, put them in a box and take them to Postnl to return them. They are defective meaning they could hurt someone else if they resell them and my back is in pain from the fall making this request impossible. They will not respond to my request for a refund and to send someone to pick them up. I also experienced significant delays with my orders that were advertised to arrive quickly. Most items arrived over a week late and some were rescheduled several times. Some items I ordered still haven’t arrived though all was advertised to be delivered by a week ago at the latest. Another item I ordered - a coffee table arrived with the box full of dirt and a huge scratch on it.

Update: Still a disaster.

Fonq.com finally sent the order label — but the incompetence continues.
Even after all this time, customer service kept calling us to ask which parts needed to be sent. This question was asked three separate times. Having to repeat the same information over and over again clearly shows that no one is taking proper notes or responsibility.
After the last call, we were told everything was finally clear and that the parts would be sent. We were relieved and thought the nightmare was over.
One full week has passed since then. No delivery. No update. No email. Nothing.
So even now, after weeks of complaints, labels, calls, and explanations, nothing has actually been resolved.
This is not just slow service — this is systematic negligence and complete lack of professionalism.
Fonq.com has proven again and again that they do not care about solving customer problems.

Avoid this company unless you enjoy wasting your time and patience.