LampTwist Reviews 

I ordered four sets of two Serax Dune cups.

Although a longer delivery time was stated for one set, everything arrived earlier than expected and intact.

The packaging could have been better, as everything was squeezed into a box that was too small.

Prices were also more competitive than at other retailers. Overall, a positive experience.

I ordered Gubi shelf on October 16th that has a high price and should be delivered carefully. Firstly, it was delivered only 2 parts of total 3 and i dont receive any response/ updates when the 3rd package will come and what is going to be a quality after being lost for more than 1 week somewhere. so have no confidence that the missing part will have quality of the new item.

fast delver

Two little Wallie Wall drawers arrived in New Zealand in perfect form! I love the quality of them and I'm very excited to get them installed.
Online buying is always a bit stressful/risky as there are so many poor quality products being delivered direct out of China. I'm so happy with the excellent service and quality of your product. Thanks a million.

I had an exhausting experience with LampTwist. I purchased an item based on their "2–3 weeks" shipping promise, but 2 months later it has still not arrived. The website continues to show these same misleading shipping estimates for products they cannot fulfill. The most frustrating part: When I asked to cancel the order, I was stonewalled for weeks, and they tried to hold my money despite their inability to deliver. It took significant effort, numerous emails and asserting my rights to finally get them to cancel the order. They do not value customer time or transparency.

My daughter saw a rug available in different sizes and colours and ordered the colour she wanted, only to find, after having paid for it that earliest delivery is 5 months away in March 2027. She immediately tried to cancel the order but now Lamptwist is saying that they will not cancel it but my daughter will have to wait until delivery in 5 months time and return it.

We have never come across such bad sales practices and so we would not recommend anyone to buy from these people.

My daughter has since found another supplier selling the same rug and she has now bought it from them, for delivery this week. That emphasises how poor Lamptwist organisation is. That they cannot supply for 5 months, when another company can fulfil the order and deliver in week.

My daughter has no alternative other than to put the payment to Lamptwist into dispute with her credit card company.

i ordered 3 lights which are meant to be delivered in weeks and then this has a very long delay and the communication was not good.
Lamp twist have now fixed the problem. They are sending me my two lamps earlier free of charge and the third lamp will get sent later when it arrives. Thank you.

Amazing quality, natural light, incredible customer service

Don’t bother to shop here. Purchased table lamp. Received it broken. Instead of sending replacement lamp and/or label to return the broken one back they sent me the replacement part for this lamp and instruction on how to take the lamp apart to fix it. In addition to this i just received email from DHL to pay $19 duty fees fees.

Very poor communication. I placed an order about four weeks ago, and at the time they quoted a 2-3 week lead time. I later received an email saying the order would be due a week ago, but I still haven’t received it. I have followed up three times and have had no response for overt a week. I’d recommend looking elsewhere.

The lamp was delivered this afternoon with an EU electrical plug. LampTwist sold and shipped a product to me in the U.S. that cannot be used in the U.S. When I contacted customer service, I was told that the EU electrical plug was clearly stated on the webpage under technical specifications. I returned to the web page and clicked through three tabs to get to technical specs. There is NO mention of the EU electrical plug under the technical specs.

I made an order with Lamp Twist on Sunday night and Monday morning at 8am I contacted the company saying I had made a mistake and I needed to cancel the order. They replied it was impossible to stop the order. I paid for shipping to me, customs, duties and shipping back - a small fortune for absolutely nothing! A week later I received another parcel from Lemon Twist which I had not ordered. Not impressed at all with the customer service!

One of the lamps arrived broken but there was no problem at all - store sent us new one as soon as they could - no additional charges. They also ask earlier if we want a refund or new lamp. Good customer service.

I’m really pleasantly surprised and would happily order again. The delivery was incredibly fast, even though the side tables had to be shipped to Germany. The side tables also arrived in perfect condition. Everything was excellent!

Package was well delivered. On time.
Would have expected the cloth hanger to be a bit larger. I do love the shape!

Ordered a trivot set from lamp twist. Arrived quickly and very well packaged to Ireland. Not just a trivot set but a work of art. Very pleased with lamp twist and will purchase again

On the 10th of October 2026 I paid €667.28 for a “second life” floss lamp.
I kept checking the Geodis delivery as it was to be delivered to our holiday home.
On the 16th of October it arrived in Toulon saying “postponed delivery “.
The previous days notes stated that part of the delivery was missing.
At no time did I receive a date of delivery, on the 20th of October , it still said postponed delivery and then I recieved a call to say it would be delivered in 20 minuites.
I asked if the driver could leave the parcel and he confirmed, if I sent a text.
Geodis had been contracted to deliver to the gate, which is 100m from our house.
Fortunately we can open the gates remotely and he left it by the house.
We arrived ten minuites later.
There was no apparent damage to the parcels.
I opened the floor lamp and asked my wife to come and help me as I could not get the rod to screw onto the base.
On closer inspection I could see that a piece of the screw was into the base.
I immediately emailed Lamp Twist and sent photographs of the lamp and packaging, and additional as requested.
I have now recieved an offer of 20% of the value , no refund or replacement.
I have rejected this , to which they claim it to be my responsibility to inspect the package for damage.
I think it unlikely no matter how nice the delivery driver might be , I do not think he would have waited while we unpacked the two boxes and attempted to assemble the lamp.
So the claim is I have accepted the goods as is.
I refute this claim and expect a full refund or exchange.
I have told them that I will seek redress through the European agencies both in France where it was delivered and Belgium where they are located .
If they do the honourable and legal recompense, I will update this review, if they do not I will continue to share my claim with you through the relevant authorities.

Beautiful Design, but Minor Imperfection on the Base

The Flos Snoopy table lamp is a beautiful piece of Italian design. Its iconic shape, elegant black finish, and marble base make it a real statement piece. The quality and overall appearance are excellent, and it looks even better in person.

However, I noticed a minor imperfection on the base. It is not a major issue, but I expected a flawless finish given the premium price of this lamp.

Overall, I am happy with the design and aesthetics of the Flos Snoopy lamp. It is a timeless piece that adds character and elegance to any interior, although the finishing quality of the base could be better.

Quick dispatch & great pricing for a super product that is hard to find in UK. Delighted with my new base.
Courier was not great as didn’t follow delivery instructions.