FurrowsGroup Reviews 

Very good service from professional staff, based on a car make (KIA) which has clearly thought through almost every aspect of what you would want from such a car model (XCEED).

Callum was really helpful and supportive when I was choosing a car after a time of not driving. Listened to my needs, answered my questions and responded quickly with help/advice during and post purchase.

The staff at Furrows of Oswestry, in particular Calum were very good because they listened to my requests and gave excellent options and advice.

Failed to collect car twice for recall, due to alleged system error, and then wrong address on your systems part, leaving me wasting 2 mornings waiting for collection.
Terrible customer service, poor communication and rude staff who show no empathy.
Your lack of apology, and lack of gesture of good will after wasting 2 mornings waiting for you to pick up the car, is poor on your part.
Avoid at all costs, would never recommend.

From start to finish the experience was fantastic. Thanks to Wayne for putting Matt on the case to look after me . Nothing too much trouble Matt let me know when the van was available to test drive . Then talked me through the details. The ford courier is great and would highly recommend Matt in the future.
Thanks Matt !
Drew Williams

Very helpful and friendly

Purchased a used car from Phil he was brilliant at helping us and would recommend to friends and family

They weren't pushy they let us decide for ourselves whether to buy or not. Other places we had visited tried to hard sell which put us off..

very helpful

Phil the salesman was straight forward and explained everything simply.

My experience of Furrows of Oswestry is excellent. I have purchased many new ford vehicles from them before and have never experienced any problems or issues. From the whole process from purchasing my new Ford Puma Gen-E was seamless, and the saleman Calum who I dealt with is a very experienced and professional salesman.

The way all basis of purchase were handled.

My experience at furrows from start to finish was excellent, explaining everything as we went along

James.P recently sold me a brand new skoda fabia. He ensured he found the most suitable price for my budget. Nothing was ever a bother and he kept me updated throughout. The day of purchase I felt fully confident driving away. Thank you!

A professional, non pushy & knowledgeable experience was provided by Wayne. He obviously knew his stuff & went through everything in great detail regarding our purchase

Phil was great throughout. Excellent communication and video walk around that put me at ease buying a vehicle remotely.
Handover was smooth and was even picked up from the train station.
Thank you to all at Furrows of Oswestry

Brilliant salesman. Jake did a great job.

I helped a friend of mine buy a Ford Puma from Furrows Telford after recommending them due to my previous positive experience. I went back to the same salesperson, David Holt, and we again had a hassle free, pressure free, honest experience. No pushy sales pitch. The car was in great condition apart from one small scuff that David rectified before my friend collected. He even took the time and trouble to help her with a private reg transfer. Can't recommend David and Furrows more highly.

Very helpful
Great experience getting my first car

Bought a new 2025 Kia ceed as a cash purchase. I joke from start to finish never had a ceed for me to test drive or view ony a sport version which was a total different car sales manager tried to get me to buy a pre reg when I clearly wanted a new one they ordered me my car in the wrong colour had to re change it documents said 1ltr even though they don't do a 1ltr had to change to 1.5ltr. sales guy was incompetent and made me stressed and frustrated. Buying a car supposed to be a pleasure not a struggle. When I finally collected car I had to bring it back and they booked it in to work shop as doors need realising and back door buckled needs reshaping. Not even had it 24 hrs wanded cash back and had car back told boss on holiday so can't do that I called Kia UK who was discussed and said if required after work done if un happy cand have refund but as furrows in a franchise for Kia it has to be up to there responsibilities. I asked for compensation for incontinence still waiting for a response. Never buy a Kia again or use furrows again.