Elife Reviews 

Ramon picked us up from the airport to our hotel then the cruiseport back to the airport. He was waiting for us when we arrived, was professional with a comfortable vehicle for the 4 of us. What great service!

I booked a privite transfer but this company put me with someone (another customers) and we travelled with someon I didnt pay for rideshare!!!.That wasnt nice!

Fantastic service will be using again

My driver Mr. CASTELLANOS out of NYC was great! The drive was comfortable and easy from the hotel to JFK. The car was clean, nice atmosphere, music, and very polite. I would love to request him as my driver for the next trip to NYC.

Ramon was great, very helpful. Waited when there was an issue with collecting luggage, took my family to the resort and came back to collect me and bags.

Booked through booking.com. Driver was very professional! Waited for us, our flight was 1hr delayed. Communication via WhatsApp made it easier to keep him updated, waited with a printed sign. Very clean car, helped us with our bags. Drive from Danang Airport to Hoi an was very smooth. No complaints at all. No tip was expected but we still tipped because the service was so great.

Reply to Elife's response - I appreciate you looking into the issue and respectfully I disagree with your assessment. I never changed the time that I was to be picked up. I was told I would be picked up at 6:40 am for an 8:00 am flight. I said that that was not enough time to get to the airport, check my bag, go through security and get to my gate, so it needed to be changed to 6:00 am instead. The time your driver set up to pick me up was unacceptable. Elife knew since April that my flight was leaving at 8:00 am, so to set up a 6:40 am pick-up would never work and should have never been set up in the first place. This has nothing to do with me changing the time within that 24-hour requirement and everything to do with you setting up the wrong time and then making it look like I wanted to change it.
Worst experience ever and ruined my last day in Las Vegas. I was told (after I had to call and check on when I would be picked up) that I would be picked up at 6:40 am from my hotel for an 8:00 am flight. When I told them I needed to be picked up at 6:00 am as 6:40 was too late to get to the airport, check my bag, go through security and get to my gate, I was told I would have to pay for the change or would have to get the driver to agree to the new pick-up time because of the flight change. I didn't change the flight, the airlines did! It wasn't my fault the time changed, and they knew of this time change back in April for my July trip. It was then a battle between customer service and the driver with each one saying the other one had to make the change and that they couldn't just agree to it. Every time I called customer service, I was on hold for at least 20 minutes just trying to get someone to answer my call. I finally got a customer service agent that told me to email the screen shots of the texts between me and the driver. After I did that, I was finally sent a text from a new driver that told me he would pick me up at the 6:00 am time I requested, and he sent a picture of the vehicle he would be driving. This took all day to resolve this with the company and ruined my last full day in Las Vegas. Do yourself a favor and just take a taxi or Uber from the airport to your hotel and back.

Booked via Hoppa for hurgada airport to Tui Blue crystal bay return for 19 people for £55 came in two buses very friendly and prompt service. Then booked private orange bay trip with private bus transfer for €800 for whole 19 people was awesome felt VIP the whole time. Very friendly and professional service. Then 2 people did ciaro by plane with private transfer $500 for 2 people included entrance fees private transfer, lunch and guide again fantastic trip. Finally we used them to go into marina and back 100% would recommend

The customer service is extremely poor. They just want to fob you off and dont want to help in any way at all. Its such a shame that they adopt this practice.

Terrible experience, booked elife from Barcelona airport, paid upfront, driver didn’t answer his phone and didn’t turn up, rang Elife who said they can’t get hold of the driver. Asked for refund and they hung up the phone, had to spend another £180 on private taxi. No response or refund to this day still. Hopefully credit card company may resolve it. Avoid this company at all costs if you want reliability

Update

Response to Elife comment: I have emailed 8 times with no response and you have not provided me with a way to contact you on your response on this review. It appears you have just responded to try and look on the reviews like you are willing to look into it. In reality you are not

We got a transfer from bali Airport to our hotel. Great service. On time. Helpful. Safe driving. Thank you Gede

Please be careful with Elife in Mexico. We booked transport from and to the airport. The cost was 10 times what an Uber would be. The car was just an actual Uber. It was a terrible car and the driver was late both times. In addition customer service is non existent and will not help or be accurate. They will close tickets without resolving the issue. Really terrible and almost criminal pricing. Do not use it. Even when I complained they ignored it

If I could give them less than 1 star I would. Terrible company who would hire the most rude driver. I have a voice recording of him swearing to me. He made an error and had the wrong phone number even though I have proof that I gave him the right one so he left my clients at the airport. He Then proceeded to call me even 24 hours later for no reason in the middle of the night just to be an idiot to wake me up. Then with his mistake refused my clients a refund. Horrible company/driver. Beware. I have everything in writing and phone recording as proof. Do not use them

Would give zero stars if I could. Explained we are 4 passengers with 4 large suitcases, advised the car sent would be an SUV or larger. We were sent a skoda octavia. Had to put a large suitcase across our laps in the back seat for an hour journey to the airport. Totally ridiculous for the £76 paid, unsafe and not acceptable. Driver didn't really have any solutions to offer, and we did not have the option to reject the transfer as we had a flight to catch. Thankfully I was able to get help via getyourguide who were great and organised a refund. Do not use this company, clearly taking shortcuts, paid a lot of money for a very uncomfortable and unsafe transfer.

The booking process was smooth and we were kept upto date prior to our trip. The driver Hossam our driver was very good rang when we landed and met us at the airport arrivals. He helped with our bags and pushed our trolley. No complaints very good service.

Just returned from New York. No problem with the pick up at JFK, the driver waited for us after a short delay & for that he got a decent tip.
On the way back however they didn't turn up. The driver was in touch claiming he was stuck in traffic & was going to be almost an hour late.
We had to take a cab at extra cost to us. It was a 3pm pick up for a 6pm flight, & a 90 minute drive to the airport. We got to the airport at 5pm.
This is not good enough the company/driver should monitor traffic and plan his route.
The driver sent me a WhatsApp message apologising saying he would refund me, nothing yet!
I would not recommend this company.

I booked a return transfer from Tenerife South airport. Prior to my journey I confirmed twice with customer service staff that there would be an infant car seat available for my baby. Unfortunately when the driver arrived he did not have a car seat, and was unable to get one.
I have spoken to customer service again and am unable to get confirmation that there will be a car seat available for my return journey tomorrow.
I would think twice about using this company if you have specific requirements for your journey.

If I could score zero I would. Worst experience. Got a call from driver saying he had been cancelled by Ellife and they sending alternative. They sent a maxi taxi NO meet amd greet as paid for and had to chase driver around Sydney airport. This was a nightmare. I would NEVER recommend such incompetent service. Plus refusing to refund meet and greet paid for. I will never use or recommend this company!!

So I signed up for this company as a driver,after completing three rides they refused to pay me for the third ride,even though I waited for the customer for three hours at the airport. Don’t trust them it’s like scam.

So, I need to amend my earlier bad review. In the end we were contacted on short notice by a different driver than was announced.
Yousef was brilliant. On time, good driving and the perfect amount of small talk. Much appreciated.
Hope our return trip is the same.
However, I still stand by my review about terrible AI customer service. If you cared to look at there responses on reviews, you will only find the same response for good and another, same response for bad reviews - EVEN THAT SEEMS TO BE AI
Had no intention to use this company again but... mistakenly landed my next booking with them as well. Lets see if the answer will actually bear fruiz