DHL Reviews 

This is the worst delivery service I have dealt with in Spain. I live in Marbella, and senders have shipped parcels to me via DHL around seven times. Not once has a parcel been delivered. There is no phone call and no knock on the door—just a message saying, “Unfortunately, we were unable to deliver your parcel,” followed by an offer to choose a pickup point.

I do not recommend using DHL at all.

HOW CAN I REMOVE THE 1 STAR RATING I WANT TO GIVE 0 STARS..NO USE COMPLETELY worthless. First not a clue when the package would arrive. Then my shippingnumber first is tracebel to Alicante but then on tHE last day off delevery it is not excacabel?? And untracabel. Then after 4 ours a shady status comes but not any clue off a time off delivery. Then at 1700 a message that my adres would not exist!!! A flat of 19 stories high!!! No phonecall no nothing... only WRONG DOORWAY DAS NOT EXIST AND change your adress... PLEASE tell ME HOW DO I CHANGE MY REAL ADRESS IN TO MY REAL ADRESS!!!!! It is tHe same!!! I ordered with Amazone other packages get delivered!!!! OMG OMG.

I look for a drop off location in their map. first 2 locations didnt exist. I see they dont care about updating their pick up location map in their own webpage.

We just moved to Valencia and I arranged and important document delivery with DHL from Hungary. I stayed at home for the whole day to make sure that I receive this package. The person who delivered it did not even ring the bell. I just got another package delivered a few hours before by another provider with no problem. We have a door bell... Now I have to arrange alternate options, going to pick it up, that is only available tomorrow, when I am not sure I have time to do it and now everything is delayed with a day. I find this highly unacceptable especially as I am paying for a very expensive service.

RUBBISH = ZERO STARS.
Yet again my parcel has not been delivered.
Their website has help only in GERMAN. their phones are only in SPANISH.
Just how backward and primitive is this company !!!!!!

Their tracking is full of LIES.
they write no one was home = and we have all been home, all day, every day, for a week !!!!!
they write client was notified = total lie. i went online to search for my parcel !!!!

I hate these 3rd world companies. SO UNprofessional.

Absolutely appalling service. Paid extra for our passports to be delivered to our home. On Monday received a WhatsApp message to say being delivered by end of day nothing arrived. Finally on the Tuesday got hold of a human who said the message was computer generated and was false information our passports would be arriving on Wednesday at our home. Message received on the Wednesday at 12:20 that they had been delivered which was strange as they needed a signature but no one had been to our home. Contacted customer service who could not tell me where they were and to raise a complaint ! Luckily my neighbor had the same issue and told me to go to a shop in town as DHL dump items there to save them going to addresses on our estate. Two envelopes were duly found but on returning home it was our old passports! Again on to customer service who could not tell me where my new passports were and to wait seven days and contact the sender. Just by chance I was back in town so went back into the service point and lo and behold they found two more envelope’s that were indeed delivered on Monday! So four envelope’s that needed signatures were dumped at a shop with no notification from DHL of their whereabouts. One star is two much absolutely appalling customer service both on delivery and customer service help the company is appalling as are the couriers making you go to pick up pointsto collect parcels you have paid to be delivered to your home. Shame on the couriers, and management of this company. Avoid Avoid Avoid . Today’s update . I sent a complaint to DHL as requested but the department that received the complaint is the wrong one and can not forward it to the correct part of DHL . Incredible as this was the email address given by DHL. A complete shower and incompetent customer care and company!!!

I ordered a freezer Non delivery on the arranged day but received an email to say they did not have all the address but I could change delivery address
THIS IS AN UPDATE TO MY ONE STAR
I received an email from their customer service again today asking for my address details HOWEVER, the ERROR was mine The freezer could not be delivered due to my entering two numbers round the wrong way
Although receiving curt and frustrating emails from myself Makro Marketplace have been attentive and courteous throughout. and DHL very patient my apologies to both

I would give 0 stars if I could and that would be generous. Having recently moved have been getting packages delivered by many different couriers, most to the door, some to a near by drop off point, the only courier to always, 4 different parcels over 2 months, fail to deliver DHL ! They then falsely update the tracking status, stating delivery arranged with recipient, Not at home, Recipient contacted or Delivered when none of these have happened. The "help Bot" is useless even gives you an out of date url to contact to complain. Absolutely unacceptable service.

I purchased some wine using Portugal Vineyards and one of their couriers is DHL. It turns out that DHL are utterly useless. Initially DHL said they'd deliver on 12th Aug., so I stayed at home, but their information changed on 12th whilst I was waiting at home to say it would be 13th. So, I rearranged my schedule and stayed in on 13th. DHL telephoned me once on 13th but I was in the bathroom at the time so did not pick up the call. I tried calling back straight away (without success), sent an SMS message to the mobile number that called me (unanswered) and then saw their tracking had been updated to say that I was not at home (a complete lie) so they could not deliver! I then had to rearrange the delivery online. I did manage to speak to a DHL national phone agent to complain but they could not help and told me to email my local DHL branch as it does not have a phone service - he even said that he could not have called the local branch, which is ridiculous. I emailed the branch but did not receive a reply. The wine was finally delivered on 14th, the third consecutive day that I had to be at home waiting. Completely unacceptable, in my opinion.

Very bad service in the region of murcia Spain,paid for home delivery and the drivers intentionally leave it at a parcel shop and it keeps on happening to me. All other courier services don’t do that except DHL.

I waited all morning to get a package. Then I check the page says unable to deliver as the cosignee was not there. I was there. They never came down my street never checked, never called, never rang the bell, lied. Then they sent it back to the depot and said it was ready for pickup. Never gave me an address or which depot. Sent 10 emails. Never answered always an agent will get to you soon. Terrible service avoid at all costs

I find it quite extraordinary that the regulators allow firms like this to have a licence to operate. Almost the entire courier sector in Spain is abysmal. DHL, despite it's German roots, is no exception. Lazy dishonest delivery drivers who simply cannot be bothered to deliver parcels. Every single time they claim to have attempted delivery and then drop your parcel off at some inconvenient punto forcing you to make a completely unnecessary car journey even though you were waiting at home all day for the delivery. It's a waste of time, waste of fuel, breach of contract, sharp practices, bad for environment, and, collectively, this sector greatly undermines the productivity of Andalucía and the broader Spain. Shame on DHL and their peers, but shame on the regulators that stand by with their head in the sand allowing this behaviour to go on unchecked for so long.

Feels like a scam

Really terrible experience with DHL. Before I authorised customs clearance, DHL told me in writing that the estimated charges would be around €187. I agreed based on that.

They then demanded €288.07 — over €100 more, and more than half the price I paid for the item.

When I asked them to explain the difference, I got a vague response with no proper breakdown, and they simply closed my case. I only discovered this after calling them and asking for it to be reopened.

I understand that customs charges can vary, but quoting one amount to get my authorisation and then demanding €100+ more without a clear explanation feels incredibly misleading.

Too bad 0 stars is not available to select. I have been waiting for my package since last week. I have never seen anything worse than this. I wait in my apartment all day and no one from DHL shows up. Even though I get an email saying that it will be delivered by end-of-day, it is not. This company has to be the most incompetent company I have ever dealt with. Don't they realize people are waiting for their important package!!!

What a shower...
This is my second run in with DHL.es in just over a month.
First time, Spain to Spain. My goods sat at their depot 30kms away for 9 days and then they delivered them without telling me. Luckily the delivery driver Whatsapped me and I charged down the 20kms to get to the delivery site. At least I had a tracking ID that time.
Second time, Germany to Spain. They part delivered (7 out of 25 boxes)a week ago and I'm still waiting for the other 18. DHL.es just lies, obfuscates, acts like it is doing you a favour and generally behaves like a scammer + I paid 276 euros for this hell.

I would give 0 stars if I could. I was waiting for my package and even paid extra for express delivery. For five days in a row, the delivery driver falsely updated the tracking status, stating “delivery date changed by the customer”, even though I had never requested any change. I was forced to collect the package from a pickup point 30 km away from my address. Absolutely unacceptable service. Zero ⭐️ for the management team as well.

As every single instance of DHL is a complete catastrophe, so is DHL Spain. Incompetence final boss!

They don't even speak English in the International team...if you can find a number that they didn't cancel yet.

I sent my guitar from Germany to Solar Warehouse. The driver was incapable of delivering it twice. It is now in some shop in Girona. Solar Guitars refuses to pick it up and DHL is incapable like always.

0 Stars

I can fully agree with the other reviews. We receive an email with a date of arrival. Stayed at home to receive the package and nobody came to deliver. Try to check with support team, but nobody knows and suddenly 3 days later it arrives. Also their website assistance R.I.T.A is a joke. How can they have develop this. A child can give more statisfied answers. R.I.T.A. does not help you, it is only fustrating you.

An utter disaster. They sent both my boxes to the wrong country. They delayed time after time. They failed to do what they said time and time again. Incredibly bad. It would be hard to be this bad if you tried. And it was incredibly expensive.

worst delivery company in spain. never deliver on a friday, lost packages, no communication, and auto replies.