DHgate Reviews 

I wish I could give no stars !!!! Shocking customer care from this company . Been waiting weeks for a refund !!!! . Customer service do not care . I have used this company for years and now going to delete my account with them and use other

I bought hair from DHGate from a seller called gueenhair231,all her hairs are fake I tried to return she made it hard for me to return, she wouldn’t provide return label and not willing to refund. Emailed DHGate I was told to speak to the seller 🙁

To be fair, tbh the app crashed when I tried to submit my order so I had to call them twice! Just a heads up for others!

Great compact to get jerseys..
Only problem is customs in Belgium who I really hate

Ordered 2 football shirts as friends told me to try this company. Wish I had not bothered I ordered about 3 weeks ago items have not been shipped been told they have up to the 29th of September to arrive that's 11 weeks. I will be going back to the seller I always used next time no later than 15 days they arrive. Beware people

There is no customer service to contact.

Trying for over a week now to get a refund from a seller who has twice now not sent the correct amount of items I have paid for, contact from them is extremely limited & there is no actual customer service to contact as it’s constantly offline. I stupidly placed a third order before I received the other 2 so will probably go through the full long & time consuming process as I highly doubt this order with be correct. Buyer did say her would refund once I cancel the dispute, yeah that’s definitely not going to happen.

Size changes at point of order and lack of complete order confirmation at same time address confirmed appears to facilitate store deception. Now, as we have accepted numerous factory invitations, These are just a few why our group will gradually end all DH Gate business. The biggest offense is that any store error, may as well be immediately written off as a loss. There is no safeguard for buyers. I assumed that most of groups like ours are aware of this, but. ongoing negative comments from buyers unaware of risk, is something that we no longer can support. Clean up your act and get rid of garbage stores. Store ratings of store with only 1 year in business can never rate a 90+ Rating or be a recommended supplier. They have no track record. Perhaps this is a pay to play where payment can result in a glorified inaccurate rating. DH Gate cleans up their act, we will be back.
Too bad... we are now ready to place Christmas orders DIRECT.
Anyone can make a low price sale.
It's what happens when things go wrong that tests this platform. At this point test grade is "D" . Be Better!

UPDATE: DHgate replied publicly telling me to go to the in-app chat, which I have already done multiple times. The in-app support refuses to help and keeps sending automated loop templates while both disputes remain unjustly closed. This public response is just a fake template to look helpful.
I demand a full manual refund for BOTH orders:
1. Order #320160913197 ($26.14)
2. Order #318015832074
Official Czech Post tracking (DR641822003U) confirms the parcels were delivered BACK to the sellers on July 23. Both sellers now have the returned goods and my money!

!DHgate allowed the seller to keep both my money and the returned item!
Order number: 320160913197
This platform has a broken mediation system! My order was not delivered and, according to official Czech Post tracking (track number DR641822003U), was FULLY RETURNED TO SENDER on July 23, 2026.

The seller "global_vogue888" claims it is my fault for "not picking up the parcel." However, I received NO SMS, NO phone call, and NO notification from the courier service about the package arriving at the post office. How was I supposed to know it was waiting for me? Furthermore, 7 other items ordered at the same time were successfully delivered directly to my home address, proving my shipping address was 100% correct!

Regardless of delivery attempts, the seller physically received the item back at their warehouse. Despite having official proof that the package is back with the seller, DHgate's dispute team closed my case as "Insufficient evidence" and released my money ($26.14) to the seller!

Now the seller has BOTH the item and my money. This is unacceptable and violates basic buyer protection rules.

I demand a real supervisor to review case #320160913197 and issue my full refund of $26.14 immediately.

Every time I order I receive exactly what is described. I have always gotten my football jerseys if this site as I really can't afford the proper ones and to be honest you really can't tell the difference in them.

Absolutely rubbish company to deal with. Y Wife received a bag which was not only extremely poor quality, but had scratches all over the bottom. Trying to get a refund is impossible as seller wanted us to pay to return it and only then would they consider a refund if it ever got there. The postage was very expensive so it want worth doing. Contacted DH Gate and sent photos etc, but their reply was we needed to send a video of us actually opening the package when we received it. Why would anyone do that. We sent many messages to them, but in the end they just said no refund. This tools days and days to get answers, so DONT BOTHER BUYING OFF THEM. I have used TEMU many times and they are great.

Now you’ve replied to tell me to go through customer services, which we already did. We raised an issue about the item which was faulty but you sided with the seller and closed the case down. My Wife is now stuck with a poor quality damaged useless bag which is no good to anyone. Why didn’t you just refund her as requested instead of taking days to reply to our complaint and then closing the case down in favour of the seller. My wife spent £30 including postage and we were prepared together partial refund. The bag is not fit for purpose so you should have found in favour of the buyer. No wonder you have terrible feedback from customers in the UK who have had similar issues with purchases from your website

Disgusting company to deal with,refuse to answer any complaints, will refuse point blank to issue refunds regardless if you have paid extra for the protection.
Please do not deal with these scammers
The replies to reviews and complaints are standard and generic,

Want my ID to verify me as my account got flagged. I ordered 4 items 2 weeks ago and that’s it. They refuse to tell me why my account was flagged.

If they refuse to tell me why, how can I trust them with my ID?

I am beyond frustrated with the absolute lack of accountability on DHgate. I am dealing with a major fulfillment issue on Order #31996787795, and the entire dispute process is a total joke designed to trap your money.

​When things went wrong, I tried to resolve it through the proper channels. The person handling my dispute completely stonewalled me—constantly ignoring direct messages, failing to address the facts, and dragging their feet with zero intention of helping.

​Desperate for a resolution, I reached out to official customer support, only to be told straight to my face that they "couldn't do anything about it" and essentially left me high and dry with a broken order and a ghosting support agent. Instead of actual help, all you get are automated loops and useless runarounds.

​If you are a buyer reading this, save your money and shop elsewhere. If you are DHgate corporate reading this, fix your broken dispute system or expect my bank to pull the funds back entirely via a formal chargeback. Give me my refund.

It seems very difficult to validate cards and the customer service option failed to resolve my issues.
The only reason I gave a 3 star was in the hope that the rest of the experience would improve

I bought two items on 26th July. Your Cloudflare security firewall has blocked my IP/Device completely, and all your customer service emails are bounced back. I cannot log in to track my goods. Fix my account profile.

1. Order number: 321009736380
2. Order number: 321009736379

Good but ther was an order that I ordered and got an email said that it was delivered but it wasn’t and I asked for refund but the wouldn’t give me a refund

Absolutely scam. There’s no customer service and I would never buy again.

Bought refrigerant and it wasn't pure or was a different blend.

Wrong items, poor quality, zero service, refund are exceptional even when delivery is not done.
And delivery ? 15 days, 30 days, up to 35 days thanks to their "fast delivery service".
China and all its glory.
Temu-like but older.
Runaway from this site.