Decathlon UK Ltd Reviews 

Some staff are helpful. But most of them walk past customers without acknowledgement. I visited a number of times but still the same. A bit disappointing but I will still shop at Decathlon. Helpful members of staff try to.attend to multiple customers. Unfair really. Whilst other staff are tidying up or doing nothing constructive.

Non existent customer service. Having tried all lines of communications they've provided and still not response from any of them for 48 hours, and they've charged my card. Do not bother buying online from them.

Their customer service team is SHOCKING.. they don't operate a phone service, which means you have to wait for someone to either respond to WhatsApp or an email. I ordered a bike and it's gone awol, after getting no where with decathlon I contacted the courier myself and they had no trace of it, so back to decathlon and they basically don't believe me, so I'm still waiting, I said ok just give me my refund, to which I get well we need to wait until the bike is returned to us to we can scan it back in before we issue a refund??? But what if it has gone missing will I just never get my money back? Bearing in mind the bike was £189 the delivery fee was £25 on top of that. And it has been over a month since I placed the order. I'm getting nowhere!

If you ever want to know how NOT to treat customers then Decathlon is the place to go. My Austitic son has ordered a bike, we emailed Decathlon to make sure that the whole bike will be delivered, not just a frame or parts. We had the reassurance of (staff) the whole bike would be delivered. Now we only have a frame, and the staff have changed their minds, the rest of the bike in not included. No one knows what they are doing, a merry go round of confusion. No head office telephone number, shops not answering the phones. It's been very distressing to say the least. A total lack of customer service and common sense. We will NEVER give Decathlon another penny. Shop independent where your custom will be appreciated. Don't write back with a generic robotic response. It's so insulting.

I ordered an exercise bike online. The frame cannot be adjusted enough to suit me, so I requested a return within my statutory 14 days. WhatsApp customer service authorized it and gave me a refund reference number. However, after many WhatsApp messages promising to deal with it, probably mostly AI bot messages, some including sending me an unsuitable Royal mail parcel link, none of them have sorted out a collection so the boxed bike is sitting in my hallway.
I need customer service to manually book a heavy-goods courier collection as per their terms but
trying to get to speak to someone to sort it is impossible, frustrating and becoming more and more stressful.

Went online bought a Aztron Rocket 2000 foil, the picture and website page showed the foil and board complete, even the description said it came complete with a padded bag. £799.00 down to £499.00. Even the order showed the foil and board together. But when the item was delivered it was only the foil and padded bag that was delivered, no board. Decathlon denied all responsibility and accountability for this and blamed the shipping company for the misprint in the order description. Aztron UK have repeatedly asked Decathlon to remove their website description of their product which Decathlon have failed to do so. Therefore customers are being misled and misinformed by misappropriation of products being sold by Decathlon.

Appalling customer service. I wouldn't order from this company again. They only communicate via WhatsApp, you cant speak to anyone and the response time was several days. They sent me a link to return a wrongly delivered item and it doesn't work. Looks like I've been ripped of by £30.

Avoid!!!

Placed an order on Decathlon online to collect in store. Was promised delivery on the 19th but items did not arrive on time... The Store manager was very helpful and tried to replace items with items they had in stock.

HOWEVER have been trying to get hold of decathlon Online to arrange a refund or replacement for items they did not have and cannot get hold of anyone... It's been 3 days and still no reply to Email or WhatsApp. So now we are out of pocket and don't have the items we need for camping.

Good products but terrible customer service.

Like your clothing and kits, and I'm a fan, but the sizing is not consistent and also doesn't align with UK sizing. I can buy one pair of shorts and they fit (although Ive never been a 2XL) but the other pair dont, so I buy 3XL and they are too big..

Good products and good prices. Polite staff. I always buy at Decathlon.

I have given Btwin electric bike to repair in Milton Keynes store to fixed the problem but instead of fixing problems of my bike, created more problems with my bike to changed battery case as well as after changed battery case locks. I have pay a lot of money for this still my problem couldn’t fix it. It’s a very poor service. I bought Btwin 920 e bike from same store.

Decathlon deal with my needs. Staff are always there to help. Good selection of the things I look for. From my numerous dealings I can't recall a time that Decathlon has failed to deliver. One company I trust to perform.

Update , Decathlon emailed me asking for details and photo of item in packaging etc on the 19th July . Emailed back first thing on the 20th . No reply or acknowledgement . Why can they not just have a phone number to ring ? , could have been sorted in minutes .At this rate they are going to tell me it is too late . Avoid buying anything on line from these rip off artists . Took 5 days to get back to me on Whats app as well . It does not look promising for a refund , just a scam .

Always friendly and helpful team members

All staff very helpful.

The goods were delivered to the store on time and were easy to collect

Nice quick delivery