HomeFitnessCode Reviews 

9,008
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,523 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state that the online ordering process is remarkably simple and straightforward, while packages generally arrive at their destination quite quickly. People also appreciate that the fitness equipment is wonderfully sturdy, easy to assemble, and convenient to store away after use. Some reviewers were not happy with frustrating delivery delays, missing parcels, and poor tracking updates. A few people also mentioned receiving faulty or damaged items, which led to disappointing customer service experiences when trying to resolve the issues. Additionally, consumers pointed out that some products are not quite suitable for running or taller individuals as expected.

What people talk about most

Product

Clients share ambiguous opinions on product performance and quality. While many consumers praise the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide split in customer satisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, as feedback is deeply divided. Many reviewers... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a sharp division in customer... See more

User experience

Consumers find user experience to be positive, frequently noting that products are easy to set up and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Running/ walking machine, very good piece of kit. Stores away nicely when not in use, Only issue I have is the delivery company.... 1st they arrived way before time slot so no-one in even though I ha... See more

Rated 5 out of 5 stars

My order was processed very quickly. Had an issue with Evri delivery, saying they'd delivered but hadn't, home fitness have sent me another one out even though it wasn't their fault so excellent custo... See more

Rated 5 out of 5 stars

Delivered within three days. Only just started to use the exercise bike, but it seems very well made and great value. Using a bike was recommended by physio to tone leg muscles in advance of knee repl... See more

Rated 5 out of 5 stars

Delivered on time Very securely packed Very clear instructions with pictures Relevant screws etc were packed with relevant section of bike - Very helpful Took about 40mins to assemble Brilliant b... See more


Company details

  1. Fitness Equipment Wholesaler

Written by the company

Since its foundation, we have dedicated ourselves to integrity. This tradition is not just built into our products, but is our core value. All Home Fitness Code products are sold directly by us to you, our customers. By cutting out the middleman, we make substantial savings, and we’re able to pass those savings straight on to you.


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.7

All reviews

(9,008)

1,528 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Great product, my wife is really happy. Very fast delivery. Great company. Only downside was the instructions are completely in Italian but fortunately I figured it out easily enough.

27 August 2026
Rated 5 out of 5 stars

Running machine

Delivery time and packaging was excellent. Courier let the side down by delivering to the wrong address but finally turned up on the door step a few days later.

25 August 2026
Rated 1 out of 5 stars

Please don't use this website

Please don't use this website, unfortunately my mother ordered a stepper machine from this company and it arrived with faulty resistance bands. The quality of the machine wasn't the best either, my mum decided she wanted a refund and that's when the questionable conduct started!

You will have to pay for the refund yourself! To make matters worse, the return address on their website is being occupied by another company! So Royal mail has no where to deliver the returned parcel to!

Upon bringing the above facts to Home Fitness Code, I received a response from their support team, I was told that they have changed their return address. No apology or explanation to why, they haven't updated their new returns address on their website.

The "support team" is incredibly unhelpful and very delayed in their response.

Home fitness code are attempting to obstruct a refund process, which is immoral business behaviour.

We have consumer rights and Home fitness code are attempting to, bypass them. If you want to struggle getting your refund back and want delayed responses, then use home fitness code! If you want a straightforward shopping experience, then order your workout equipment from a reputable company, who won't attempt to shy away from their trading responsibilities!

Home fitness Code, arrange a collection for your equipment and refund my mother’s money as soon as possible.

4 September 2026
Unprompted review
Rated 3 out of 5 stars

No programme Instructions.

No programme Instructions.
So far internet no help as cannot input model details, as these are not obvious on included leaflet or device.
Sturdy and not difficult to assemble, I purchased one with an upright handle.

24 August 2026
Rated 5 out of 5 stars

Arrived on time

Arrived on time, well packaged. Instructions easy to follow. I bought it to help with swollen legs and it is definitely helping. Am pleased with product.

29 June 2026
Rated 5 out of 5 stars

Great walking pad

Great walking pad - I did LOTs of research before deciding on this one. For me the key points were auto incline, slightly longer walking area and a higher mph than others (some only go to 6kph). Overall great - it does feel smaller and more compact than a regular treadmill so do expect that feeling - but that is going to be the case whatever one you go for. But it really does the job and is very quiet too.

21 August 2026
Rated 2 out of 5 stars

Quick delivery, doesn't work!

My treadmill arrived very quickly, 3 says after ordering, but the instruction manual was in Italian (im in uk) so I scanned and translated them them to English. Once set up per instructions, the treadmill was dead, no power, so im currently in contact with customer service to resolve the issue. They have been very quick to respond, and want me to send a video to demonstrate the issues when I try to set it up. A bit of a faff for me. I just want a courier to pick it up and deliver a new one that works!

17 August 2026

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