Gik relativt hurtigt, brokker mig ikke! :) var dog en liile fejl på hjemmesiden under Xiaomi 14, Der står skrevet under kamera & Video!"30-960 fps" men den kan optage optil "1920 fps" en lille po... See more
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See what reviewers are saying
Jeg fik en rigtig god service af Phillip som hjalp mig med at gennemgå mine abonnementer (mobil og internet) så det kom til at passe til mit behov. Tusind tak for fantastisk service : )
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Not sure what is happening but telephone numbers that call me often, e.g. family members, come through. Phone numbers that are unknown to me, like the bank or hospital, almost never ring. I have taken... See more
Company replied
I was recently approached by a young support representative who made a great offer. She was incredibly professional, kind, and even offered to switch from Danish to English to better assist me. I felt... See more
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Company details
About CBB Mobil
Written by the company
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Danmarks stærkeste netværk
Hos os får du Danmarks stærkeste netværk. Vi bruger Telenor og Telias netværk, der dækker 99 ud af 100 danskere. Vi tilbyder desuden 4G, så du kommer markant hurtigere på nettet med din smartphone.
Se vores mest populære produktkategorier og mobiltelefoner her.
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Mobiltelefoner
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Written by the company
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4.4
Excellent
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Worst Internet Company I have dealt in my life.
Received a modem with internet without a SIM card, have had the modem for almost 14 days without being able to use it, called 3 times customer service to ask if the SIM card is coming since I have no news, they said it would arrive last week, it hasn´t, trying to call customer service yesterday and today to refund the 260kr that I have been billed and I am still without Internet, CUSTOMER SERVICE IS NOT WORKING.
DO NOT GET SERVICES FROM THIS COMPANY
3 November 2026
Unprompted review
Reply from CBB Mobil
Hi, Alan 😊
I am very sorry, if that's the feeling, that you are left with. Regarding the SIMcard: It might take some days, since we have to send the physical SIMcards by post.
Did you try to activate an eSIM?
I will gladly help you with both the eSIM - and the questions you have with the billing, if you reach out on socialemedier@cbb.dk 😊🤝
Linda, CBB
NO SIM CARD FOR 6 DAY
Incredibly terrible experience! I transferred my phone on 28th of october to cbb. On that date I download their app and applied to eSim and automatically my physical sim card has been blocked but I couldn’t get any eSim. And there was no notification or information about this error. This is the 6th day!! I am not kiding, I can’t get access to my phone for the 6 day, no messages no calls. They are joking and sending emails sometimes says your eSim is ready but when I open the app no it isn’t ready. Moreover, they still charge my with full amount of money.
28 October 2026
Unprompted review
Reply from CBB Mobil
Hi Baran 😊
I am sorry, that you are having issues with your eSIM.
I am happy to help, if you reach out to me on socialemedier@cbb.dk 📱💛🤝
I will be waiting for you in my inbox!
Linda, CBB
Be very careful with this company
Be careful - both parents in a family of five on the third day so far without phones due to switch to CBB. Suppport has done very little but the Socialemedier department responded very quickly to this review. eSIMs for me and my wife is not working - Waited 28min first morning on the phone then was told I would have QR codes on emails. First day with the new subscription I was charged 2 times for - Ekstra forbrug (xxxxxxxx) Forbrug ud over inkluderet indhold. 9 and 13 dkk extra for my two daughters for one single day. That has never happened before and if this is daily it is totally crazy. No explanation in the Kvittering email, just info that they have charged my payment card.
Can't remember the last time I had a bad feeling like this with any internet, phone etc. supplier. Going back to Elgiganten now to fix the problem. They recommended this company.
30 October 2026
Unprompted review
Reply from CBB Mobil
We’re really sorry to hear that you and your wife are having trouble getting your eSIMs up and running 😔📱 We completely understand how frustrating this must be, especially after waiting on the phone and still not receiving your QR codes. Thanks for your feedback! 🙏
We’re working hard to resolve the issue as quickly as possible 💪 Could you please try activating your eSIMs again? If it still doesn’t work, please send us an email at socialemedier@cbb.dk, and we’ll take a closer look 📨
We hope to get you all up and running soon, and wish you a great Saturday ☀️
Kind regards,
Rosa
I’ll switch as soon as I can
I’ll switch as soon as I can; the prices are good, but the signal isn’t the best—I’m going back to 3DK.
26 May 2026
Reply from CBB Mobil
Hi, Jonathan👋
Thank you for your feedback😊 We’re glad to hear you find our prices good, but we’re sorry the signal hasn’t lived up to your expectations.
We’d love to hear more about where you experience the issues, so we can take a closer look. Feel free to write to us at socialemedier@cbb.dk📬, and we’ll do our best to help you.
Best regards,
Joakim, CBB💛
Cbb works like 2g
Didn’t get reply for my gmail sent on 8th oct..Today it’s 26oct. Worst sim company i have ever used.
26 October 2026
Unprompted review
Reply from CBB Mobil
I'm really sorry to hear about your experience Sandeep. If I understand correctly, you've sent us an email and still haven't received a reply. That actually sounds quite unusual, and I'd very much like to look into it for you.
If you're still waiting for help, please send me an email at socialemedier@cbb.dk, and I'll be happy to investigate what's happened and see how I can help.
Best regrads,
Cecilie, CBB
Reply from CBB Mobil
That is such a simple and wonderful reason, Bozhana 😊💛
Knowing that we've made a positive difference means a great deal to us. Thank you for taking the time to share those kind words and for your support 🙌✨
Thank you for your review 🌟 Have a wonderful day ☀️
Best regards
Christian, CBB 💛
Reply from CBB Mobil
Thank you for your positive feedback 🥹
We're glad to hear that your order arrived quickly. We appreciate your support and hope to welcome you back again soon 💫💛
Have a nice evening!
Amalie, CBB
Everything just to get money
I am at cbb for over 10 years. And for 18kr they blocked my number and added 100kr fee. Absolutely useless company and super inconsiderate. In order to get 100kr they will threaten to pay the 18kr now otherwise you cannot use your phone as they cannot withdraw it next month. Absolutely pathetic company. Better use the other companies waaaay better. Changing very soon
12 October 2026
Unprompted review
Reply from CBB Mobil
Yes, Ioanna - that is correct 😊
When you have usage, that is not included in your subscription, you will need to pay the amount within 10 days.
It is also stated in your terms and conditions, since the subscription is prepaid 📱
However - we send a lot of e-mails, for 10 days, before you get the late fee 😊🤝
Linda, CBB
Scam
Scam.
I landed in Turkey and was charged 75,- per mb? It was literally an background app that took 450,- in 30 seconds. Recieved an sms that I was in turkey and regarding the rates and another one that I have used the limit in under 1 minute?Atleast give me a chance to see the prices, so I don’t get scammed.
Customer support did not care at all and was rude. So we have cancelled all 5 subscriptions we had.
7 October 2026
Unprompted review
Reply from CBB Mobil
First of all, I can promise you that it’s definitely not a scam 💛 With that being said, I understand the frustration of landing in a country where mobile data isn’t included in your subscription, especially when the data usage happens so quickly.
As you describe, just a background app can use data surprisingly fast when roaming, which is why we always recommend making sure that data roaming is either turned off or blocked before boarding the plane to a country where your subscription doesn’t include data 📱✈️
I can completely understand that it must have been frustrating to see the charges add up so quickly, and I’d therefore really like to take a closer look at your case and see if there’s anything we can do for you. You’re more than welcome to reach out to me at Trustpilot@cbb.dk 📬💛
Wishing you a good night 🌙
Jonas, CBB
Really bad support
Really bad support, they never reply to my emails. Also I pay 130dkk per month and got charged 20dkk for calling something in Germany, for 10 minutes (mostly waiting in line). Simply insane.
6 October 2026
Unprompted review
Reply from CBB Mobil
Thank you for taking the time to share your feedback 💫
We’re sorry to hear that you’ve had a frustrating experience with our support and that you were unhappy with the charge for your call to Germany 🙁 Unfortunately, calls to Germany are not included in the subscription. Therefore, you will be charged for them separately 💛
If you need help with anything at all, you are welcome to write to trustpilot@cbb.dk. I would be very happy to help you 📧💛
Have a nice evening 💛
Amalie, CBB
Ikke særlig godt
20 November 2025
Reply from CBB Mobil
Åh nej. Det havde jeg da ikke håbet at læse.
Jeg vil meget gerne se nærmere på, hvad der er gået galt. Smid mig en mail på trustpilot@cbb.dk, så ser jeg gerne om jeg kan gøre noget.
Cecilie, CBB
Reply from CBB Mobil
Love to hear it 😄✨ Thanks a lot for sharing your experience with us - short, sweet and straight to the point 🙌
Have a lovely evening 🌙
Kindest regards,
Rosa
Reply from CBB Mobil
Et stort og rungende “Nice” med hele seks gange 👌🏼 – så ved man da, at vi er på rette spor 😎
Tusind tak for den fede anmeldelse og alle de skønne stjerner! Det er altså sådan en besked, der giver lidt ekstra godt humør her bag skærmen 🙌🏼💛 Jeg håber, vi kan fortsætte med at holde den lige så nice fremover! 😇
Mange små gule hilsner 🟡
Jonas, CBB
Fast and easy setup of esim. Cellular was available immediately.
Easy setup and instant activation.
15 September 2026
Reply from CBB Mobil
Yay, Isaac! That’s exactly how an eSIM setup should feel:
A few clicks, instant activation, and straight to having service📱
No waiting around, no unnecessary detours, just connected and ready to go.
Thank you so much for sharing your experience 😍🤝
I’m really happy to hear that everything went smoothly and quickly 💛
CBBest regards,
Linda
CBB is great
CBB is great, been a customer for about 12 years Always helpful, polite and friendly. A big thank you . Thanks for wishing me a Happy Birthday today🇩🇰
16 September 2026
Unprompted review
Reply from CBB Mobil
12 years - now that’s what I call a long-term relationship 💛
Thank you so much for your kind words.
It’s wonderful to hear that you’ve experienced CBB as helpful,
polite and friendly throughout all these years ⭐
And of course, a birthday deserves a little extra attention 🎂
I hope you’ve had a fantastic day and that our CBB’s birthday greeting was a nice little bonus.
Thank you for choosing CBB for the past 12 years 😍🤝
CBBest wishes,
Linda
Very quick good price and easy to…
Very quick good price and easy to prodeed
Many thanks
14 September 2026
Reply from CBB Mobil
That is very good to hear, Günter 💛
Quick and easy is just the way it is supposed to be 🥳
Thank you for sharing with us ⭐
CBBest regards,
Linda
Reply from CBB Mobil
Hvor er det dejligt, Dana🫶
Kæmpe tak for din søde anmeldelse. Det har kun sat et smil på vores læber her til aften😺✨
Ræk endelig ud til os på 4x 50 en anden gang, når det hele driller📱
Ha' en skøn aften!
CBBedste hilsner,
Camilla
Very good very good very good
12 September 2026
Reply from CBB Mobil
3x very good🫶 Wauw!
Thank you so much for your kindness - it's very much appreciated💛✨
Have a wonderful evening🌛
Kind regards,
Camilla, CBB
Great customer service!
9 September 2026
Reply from CBB Mobil
Hi👋
Thank you SO much for the nice review🤩 I'm very pleased, that you've received great customer service😁 Please don't hesitate to reach out📞🤝😊
Have a nice evening💫💫
CBBest regards,
Anna, CBB💛
Rude customer service lady
The customer service lady that I last spoke to, was VERY RUDE.
I was tried to explain the problem and that I needed confirmation in writing about my order cancellation.
But she was very impatient, spoke to me as if she’s tired of being service minded, she was very rude and not understanding.
She was not helpful and in the end, while I was still speaking, she spoke rough & very rude and just hung up the phone call on me ; cutting the line conversation.
This is bad customer service. Not professional at all.
4 September 2026
Reply from CBB Mobil
Hi Rachel👋
I can completely understand how disappointing and frustrating this must have been. When you need help, you should feel listened to and treated with respect, so it's concerning to read that you felt rushed, misunderstood, and that the call ended before you had finished explaining your situation😔
This is certainly not the experience we want our customers to have🤕
I would very much like to look into this further. Please feel free to send me an email at socialemedier@cbb.dk 📬👀
Have a wonderful day ☀️
Best regards
Christian, CBB 💛
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