The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenha... See more
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See what reviewers are saying
Overall a good option for finding houses in Denmark. Many owners ghost you or reply much later, but I ended up finding my apartment in Aarhus here. Scammers do exist on the site, and I came across... See more
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The best portal with verified landlords - no scammers. I like how the platform also allows streamlined contract-signing process. What could be better is to mark property as rented out (and removed fro... See more
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It is truly an amazing platform for me as a landlord. I can easily put a property, get verified fast and make the contract online. The legal contract then is sent to both parties to be digitally signe... See more
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Company details
Written by the company
BoligPortal er Danmarks største online portal for lejeboliger. Siden 1999 har vi sat udlejere og lejere i forbindelse med hinanden og hjulpet hundredetusindvis af danskere videre til et nyt hjem. Vores kundeserviceafdeling sidder klar ved telefonen og/eller tasterne hver dag kl. 9-21 for at hjælpe dig, hvis du har spørgsmål. Vi svarer også alle anmeldelser her på Trustpilot, da vi sætter pris på al slags feedback og altid tilstræber en konstruktiv dialog på baggrund af vores brugeres oplevelser, succes'er og udfordringer. Som du kan se under "BoligPortal aktiviteter" længere nede på siden rapporterer vi meget få anmeldelser - og altid kun hvis de efter vores skøn strider imod Trustpilots retningslinjer. Ønsker du at komme i direkte kontakt med os, kan du se vores kontaktoplysninger herunder.
Contact info
Paludan Müllers vej 40B, 8200, Aarhus N, Denmark
- 70 20 80 82
- info@boligportal.dk
- www.boligportal.dk
3.9
Great
9K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Be careful with the 24-hour subscription!!!!
I paid 29 DKK for the 24-hour limited access because I only wanted to use BoligPortal for one day. I genuinely thought I had cancelled it afterwards correctly.
A few days later, like a week, I had been charged 399 DKK for 28 days.
I contacted customer service and they were polite and did look into my account. They confirmed that I had cancelled the subscription later that same day, but unfortunately after the automatic renewal had already happened, so they refused to refund the 399 DKK.
What I find frustrating is that I did cancell it, and also didn’t receive any reminder before the renewal. They told me that the conditions had been provided by email after the purchase and were also included in the terms I accepted but i never got those emails. when i said this the CS Sara told me: "I can see those emails were bounced, maybe your inbox is full" and i told her that cannot be possible because is a new email account.
I’m disappointed that, despite cancelling as soon as I realised what had happened, there was no possibility of getting the 399 DKK back, even from a goodwill standpoint, when explaining that i didnt longer need the service because i got an student apartment through other service and that amount of money is very significative.
i do not recommend using boligportal because the CS won´t help you if something like this happens to you, they only want to make profit independently of your specific situation, nobody takes a moment to reflect on your case.
3 September 2026
Unprompted review
Reply from BoligPortal
Hi Micaela
We understand why the additional payment feels frustrating, especially when you believed you had cancelled in time and no longer needed the service.
Our customer service team did review your case. However, your subscription was cancelled after it had already renewed, and the new 28-day period had therefore begun. In cases of late cancellation, we follow the same deadline for all customers rather than deciding individually which personal circumstances should qualify for a refund.
The exact renewal time is shown on your profile under “Subscription”, where you can see a countdown to the next renewalm, and where you eventually cancelled the subscription. Unfortunately, the emails sent to your registered address could not be delivered, which is a known concern we experience with some hotmail-adresses. However, since you do receive our replies to your direct e-mails, I recommend that you save info@boligportal.dk as an e-mail, you trust, which can help the automated e-mails to arrive as well.
As my colleague showed you in her reply, the prices, periods and renewal terms of the ongoing subscriptio were also presented to you and accepted by you during sign-up, as will as the renewal information remained available on your profile.
We fully understand that DKK 399 is a significant amount to you. The decision reflects our principle of being transparent and applying the same terms and deadlines to all customers.
/Malou, BoligPortal
Best way of finding tenant and making…
Best way of finding tenant and making contract
15 August 2026
Unprompted review
Reply from BoligPortal
Hi JT
Thank you very much.
/Malou, BoligPortal
Disappointed in customer service
Really disappointed in the customer service - i tried to cancel my subscription 30 mins after I had realised it auto renewed, and asked if i could please get a refund as I no longer needed the subscription after getting an apartment. I'm a low income student, and this is a disproportionately expensive service for how poor the communication often is and how difficult it is to get viewings. I recognise it was my fault for not cancelling, but Boligzonen allowed me a refund for a similar issue. Really shows they don't have the users best interests in mind and are just focused on maximising profits.
13 August 2026
Unprompted review
Reply from BoligPortal
Hi PF,
We are glad that you found an apartment, but understand why the renewal was upsetting – especially as you contacted us quickly and are managing a student budget. We are sorry that our response felt unhelpful.
Our subscriptions renew automatically until cancelled, and both the renewal and price are shown before purchase. As the new period had already begun, our customer service team was unfortunately unable to refund the charge.
While replies and viewings are managed by the individual landlords, our team is always happy to help optimise a search. The subscription price is not set simply to maximise profits; it supports the platform, customer service and our work to maintain a safe and reliable housing marketplace.
We regret that your experience ended so disappointingly.
/Clara, BoligPortal
NO REFOUNDS High price
High price
Is not effective
Automatically takes money
No refound options
1 June 2026
Unprompted review
Reply from BoligPortal
Hi Gabriele,
We are sorry to hear that you did not find BoligPortal effective, and we understand that the price can feel high in that situation. We know that finding a new home can be difficult, and you are always welcome to contact our customer service team for tips and guidance on how to optimise your search.
Our subscriptions renew automatically until cancelled, and both the renewal and price are shown before purchase. We understand that a new charge can still be disappointing. As the new subscription period had already begun, our customer service team was unfortunately unable to offer a refund, but the subscription can be cancelled at any time to prevent future renewals.
We regret that your experience with BoligPortal was disappointing.
/Clara, BoligPortal
Far too expensive, but necessary
The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenhagen's crazy housing market if you're serious about finding somewhere.
My only real complaint, is a big one. It's that this is an obviously exploitative pricing plan, in terms of cost and terms. It's by far the biggest course of validated housing info, at least in Copenhagen, and it uses that monopoly to extract as much price as possible from people who are likely already in a very high pressure situation.
21 August 2026
Unprompted review
Reply from BoligPortal
Hi Gareth,
Thank you for such an honest and balanced review. We are glad that you find the app and notifications useful – being among the first to see a new home can make a real difference in Copenhagen’s fast-moving rental market. The notification preferences can, of course, also be adjusted.
We understand that the subscription price can feel high, especially when searching for a home is already stressful. However, the price is not set because BoligPortal is widely used, nor to take advantage of people in a pressured situation. It reflects the resources required to operate and continuously develop the platform, provide customer service and maintain a safe and reliable housing marketplace with a broad selection of homes.
We appreciate that this may not change how you feel about the price, but we hope it provides some context. Thank you for sharing both what works well and where you believe we could do better.
/Clara, BoligPortal
Really good service
20 August 2026
Unprompted review
Reply from BoligPortal
Hi Juliano,
We're happy to hear that you have experienced really good service with BoligPortal!
Thank you for sharing your experience with us. :-)
/Clara, BoligPortal
their custom service is a failure
I made a mistake by not cancelling my two-month plan and they charged me again. Who would think that it's a subscription that renews every two months?? I thought it was a one time charge. So, I reached the custom service immediately (like one hour after I received the notification from my bank), and they refused to refund me. Considering the high price and low value of such subscription, I would consider the one-month and two-month plans as scams.
Some tips to not subscribe (or spend little) but find your dream apartment (Don't be as stupid as me):
1) For housing agencies/companies, you don't need to subscribe. Just go through the apartment description and find the name of building project. Then look for their official website and contact the company there.
2) For private housing, you can try one day subscription to just get the phone number of the landlord. (remember to cancel your subscription!!!) Then contact the landlord directly.
16 August 2026
Unprompted review
Reply from BoligPortal
Hi Junchen,
Thank you for sharing your experience. We understand that the renewed charge was disappointing, particularly as you had assumed the two-month plan was a one-time purchase. It is an ongoing subscription, and information about the automatic renewal is shown before payment. As a new period had already begun when you contacted us, our customer service team was unable to refund the charge.
We would also gently clarify that the 24-hour introductory offer does not include access to landlords’ phone numbers. These are available only with a full 28-day or two-month subscription.
While we respect that you do not feel the price reflects the value, we do not agree that our subscriptions are scams. The price supports the operation and development of the platform, our customer service and our work to maintain a safe and reliable housing marketplace.
We are sorry that the experience left you with such a negative impression of BoligPortal.
/Clara, BoligPortal
⭐ Very negative experience
⭐ Very negative experience. Be extremely careful with the subscription
In my opinion, BoligPortal uses a very misleading subscription system.
You make an initial payment of 29 DKK for 24 hours of access, and after that period an automatic charge of 399 DKK for a 28-day subscription is made. The subscription was cancelled immediately after the charge was noticed, but they refused to refund the money.
What I find particularly disappointing is that even when the subscription is cancelled immediately and you do not wish to continue using the service, they keep the payment and simply refer to their terms and conditions.
The customer service was also very disappointing. They repeatedly refused to offer any solution and simply referred back to the terms.
I strongly recommend being extremely careful before entering your payment details and checking very carefully how the subscription and automatic renewal work.
Based on my experience, I would never use this service again and I cannot recommend it.
7 August 2026
Unprompted review
Reply from BoligPortal
Hi David,
Thank you for taking the time to explain your experience. We understand why the change from DKK 29 for 24 hours to DKK 399 for the following 28 days can be disappointing.
The 24-hour access is the first period of an ongoing subscription rather than a one-time purchase. Both the automatic renewal and the subsequent price are shown before the payment is completed.
As the subscription was cancelled after the renewal, the cancellation prevented future charges but did not reverse the 28-day subscription period that had already begun. For this reason, our customer service team was unable to approve the refund.
We are sorry that our replies came across as repeated references to the terms rather than a clear explanation of the decision. We appreciate your feedback and regret that the experience left you with such a negative impression of BoligPortal.
/Clara, BoligPortal
Reply from BoligPortal
Hi Fadil,
We’re sorry to hear that this is the impression you have of BoligPortal.
We would genuinely like to understand what happened, but your review does not include enough information for us to look into the situation. Please contact our customer service and refer to this review, so we can take a closer look at your experience.
/Clara, BoligPortal
Exceptional Platform for House Hunting—Highly Recommended!
As an expat navigating the Danish housing market for the first time, BoligPortal has been an invaluable resource. The platform is undeniably the premier site for finding rental properties in Denmark, offering an outstanding user experience across both its desktop version and mobile application. The user interface is sleek, intuitive, and remarkably easy to navigate, which significantly reduces the stress typically associated with house hunting.One of the platform's strongest features is its advanced filtering system. The tools are highly sophisticated, allowing users to effortlessly pinpoint search results that match their exact requirements. Additionally, the "Search Agent" (Søgeagent) feature is a game-changer. By setting up automated agents based on my specific criteria, I received instant notifications whenever matching properties became available, ensuring I never missed an opportunity.The quality of the listings on BoligPortal is consistently excellent. What truly sets this platform apart, however, is its commitment to security. BoligPortal thoroughly screens both property owners and tenants to verify their authenticity. This rigorous verification process provides immense peace of mind, particularly during the initial financial transactions and lease signings. Thanks to BoligPortal, I found my first home in Denmark with absolute ease. I highly recommend this platform to anyone looking for a reliable, secure, and efficient rental search experience.
31 July 2026
Unprompted review
Reply from BoligPortal
Hi Susmit
Thank you very much for your detailed and warm-hearted recommendation of our platform and processes regarding your rental search.
We take the safety and trust of both landlords and seekers very seriously, as well as our role as market leader among the rental housing platforms.
Congratulations on finding your new home in Denmark.
/Malou, BoligPortal
I contacted customer support asking for…
I contacted customer support asking for help after I was charged for an automatically renewed subscription. I wasn’t aware that the subscription would renew automatically because all the information was in Danish, and my Danish is not good enough to fully understand the terms and conditions.
I explained that I am a student and that this amount of money is significant for me. I also explained that I have no intention of using the subscription and kindly asked if they could make an exception and issue a refund.
Unfortunately, I only received a standard response saying that the rules are the same for everyone and that no exceptions can be made. This gave me the impression that there is no individual approach to customers and that personal circumstances simply do not matter. Instead of trying to help, they hide behind their policies.
Very disappointing customer service, and it left me with a negative impression of the company.
29 July 2026
Unprompted review
Reply from BoligPortal
Hi Кристина,
Thank you for your review.
We understand that the renewal charge was disappointing, especially given your circumstances. We are also sorry that our response felt impersonal.
However, the automatic renewal, price and cancellation terms are clearly stated during the purchase process and are not hidden. The website language can be changed to English at the bottom of the page, making all the information available in English. As all information is available in both Danish and English, it is the customer’s responsibility to ensure that they understand the terms before completing a purchase.
Since the subscription had not been cancelled, it renewed in accordance with the terms accepted at the time of purchase. Our customer service team was therefore unable to issue a refund. This does not mean that your circumstances were disregarded, but we do need to apply the subscription terms consistently.
I understand that this was not the outcome you had hoped for, and I am sorry to hear that the experience has left you with a negative impression.
We kindly wish you a good day.
/Clara, BoligPortal
As a black person I always watch over…
As a black person I always watch over my shoulder when I seek some kind service in Denmark. However, I have a very good experience in Denmark so far. I am on boligportal about a year, first of all they dont respond at all, if they do they want to run all kind of checks as if they are going to give me their last kidney. Shitty landlords, shitty communication. Probably, the worst service I encountered in Denmark. Hahaa...btw when my Danish girlfriend contacts them, they are head over heels... Absolutely Despicable!
22 July 2026
Unprompted review
Reply from BoligPortal
Hi Abdi
Having lived in another country myself, I know the feeling of injustice being treated differently than the locals, so I understand your frustration. Racial or ethnic discrimination is not tolerated in the Danish housing market according to Ligestillingsloven, and if you encounter concrete cases of such, please do let us know by reaching out to us at info@boligportal.dk
That being said, I just found your profile and can see that quite a few landlords actually do get back to you with offer of seeing the place or letting you know that other vacancies will come up in short time. Some also give you suggestions as to ensure a better match between your profile and what you search.
Many landlords do look critically at your profile in terms of who/how many people will live in the house or apartment, and what is your max rent set to. If your profile is lacking information or your criteria do not match the vacancy, that might be enough for them to continue with someone else. So make sure your profile (only visible to relevant landlords) presents you the best way possible and helps you get their attention. I would suggest you read this article for some tips - and otherwise please feel free to get in touch with us for more help: https://support.boligportal.dk/hc/en-us/articles/207131695-Why-do-I-need-to-fill-out-a-profile
/Malou, BoligPortal
Reply from BoligPortal
Hi Raju,
Thank you for your nice review! We are so happy to hear about your positive experiences using our platform.
Have a good day. :-)
/Clara, BoligPortal
Very disappointing experience with BoligPortal.
I signed up for a subscription and was charged 399 DKK for a renewal that I clearly did not want. I cancelled the subscription, and the actual payment was processed after my cancellation. Despite this, BoligPortal refused to offer any refund, not even a partial or goodwill refund.
Their customer service kept repeating the same policy and considered the matter “closed”, even though the timing of the charge was extremely unfair from a customer perspective. They also claimed that simply accessing my inbox counted as using the renewed service, even though this happened while I was trying to understand my account status and cancel the subscription.
In my opinion, this is a very rigid and customer-unfriendly approach. The subscription model feels designed in a way that makes it easy to be charged again, and once the money is taken, they refuse to show any flexibility.
I would not recommend BoligPortal. Be extremely careful with their subscription renewal times, because even a few minutes can cost you 399 DKK.
14 July 2026
Unprompted review
Reply from BoligPortal
Hi Julia
When you sign up to our subscriptions, all renewals are based on the exact time of day you signed up, so we make sure, all customers get equal time, access and terms, regarding of if you register in the morning or in the evening.
This also means that we base the time for rightful cancellation on the timestamp sent to you upon registration which equals the timestamp on your profile under "Subscription".
Depending on your chosen payment type and where your card is registered, you may be charged in the same moment the technical renewal occurs as stated, or it may take the bank or other payment provider longer to charge the money from your account. This does not change your rightful time of access to your profile.
If you sign up using our 24-hours offer for new customers before the first full 28-days charge, you also accept that your inbox will be unaccessible after those 24 hours in case you cancel the subscription before this period passes.
This is why it matters if you open the inbox to read messages after the renewal took place, because this would not be possible had you cancelled in time before the renewal.
What you see as rigid and unfriendly is actually our attempt to make the same terms for all customers based on data rather tan bending the terms for some users based on individual explanations.
Because you only stated your first name, I am unable to investigate your specific case. I don't find a recent e-mail matching your name and this case either. But do feel free to get back to us at info@boligportal.dk for any follow up questions you may have.
/Malou, BoligPortal
Started well, ended badly
I actually started to have a good experience on Boligportal. I got the longer contract (two months) and tried to cancel right away on the English page. I did not receive a confirmation mail or anything but I was not worried.
Today, they renewed may contract for two more months... When cancelling on the Danish version, I got the confirmation via E-Mail. Seems very sketchy. Additionally, EU law only permits the renewal of maximum one month after the first period.
For customers with similar experience, help can be found at forbrug, which is the Danish agency responsible.
7 July 2026
Unprompted review
Reply from BoligPortal
Hi Nik,
Thank you for your review.
We're sorry to hear that your experience did not meet your expectations.
However, we'd like to clarify how our subscription works. Our subscriptions and renewal periods are clearly presented during the purchase process, and we make every effort to inform users about automatic renewal before the purchase is completed.
Thank you for taking the time to share your experience.
Kind regards,
/Clara, BoligPortal
Worst experience using this platform
Worst experience using this platform as a student looking for accommodation.
By default, they automatically charge your account when you buy a 24H subscription unless you change the subscription settings on your profile. They refuse any help or refund, even for an immediate cancellation request after auto-charges for the subscription. I will never get back and trust them.
3 July 2026
Unprompted review
Reply from BoligPortal
Hi Saeed,
Thank you for your review.
We're sorry to hear that you had a disappointing experience.
However, we cannot recognise the description of our subscription. Our 24-hour access is part of a recurring subscription, and we make every effort to clearly inform users about the automatic renewal at several stages throughout the purchase process before the purchase is completed.
Thank you for taking the time to share your experience.
Kind regards,
/Clara, BoligPortal
Scam
Scam
I was charged for an automatic renewal without any prior reminder.
I deactivated my subscription within the specified date, and I emphasize within the specified date, but they automatically renewed it because a few minutes had passed.
Despite this, the company refused to provide any refund.
This feels unfeirs.
30 June 2026
Unprompted review
Reply from BoligPortal
Hi Luka,
Thank you for your review.
We're sorry to hear that you're disappointed with your experience.
We understand that it can be frustrating if a subscription renews when you were intending to cancel it. As your subscription was cancelled after the renewal had already taken place, it continued in accordance with the subscription terms that were accepted at the time of purchase.
Thank you for taking the time to share your experience.
/Clara, BoligPortal
Overall a good option for finding…
Overall a good option for finding houses in Denmark.
Many owners ghost you or reply much later, but I ended up finding my apartment in Aarhus here.
Scammers do exist on the site, and I came across one when I was moving in Copenhagen years ago; I understood he was a scammer, and he got kicked out a few days later.
But overall, the vast majority of announcements are legit, and you just need common sense.
24 June 2026
Unprompted review
Reply from BoligPortal
Hi Salvatore,
Thank you for taking the time to share your experience – and congratulations on finding your apartment!
While I'm happy to hear that BoligPortal helped you find a home, it's unfortunate that you also experienced delayed responses and a scam attempt.
We manually validate all new landlords before they can advertise, and although scammers occasionally try to bypass these checks, we remove them as quickly as possible when identified.
I'm glad you recognised the scam before anything happened. If you ever come across a listing or landlord that seems suspicious, you're always more than welcome to contact our support team.
Thank you again for your review, and I wish you all the best in your new home!
Have a great day.
/Clara, BoligPortal
Easy to use
App is easy to use and offers a good way to find rooms/ apartments.
18 June 2026
Unprompted review
Reply from BoligPortal
Hi Nils,
Thank you for your review!
We are thrilled to hear that you have had a good experience using our app.
Have a nice day. :-)
/Clara, BoligPortal
Terrible website
Terrible website. I signed up for the 1-day subscription to connect with someone offering a sublet. I did not notice that their policy implies that if you do not cancel within that day, the next day you are charged with their monthly subscription (VERY EXPENSIVE!). Although I understand this is stated in their terms and conditions, I believe is normal for similar websites to do a reimbursement if it is clear that this is not what you intended. I reached out, explained the situation, but they were not willing to provide a reimbursement. I think this is one of the worst customer services I come across. Please be aware that they will take your money!! Use alternative websites.
3 June 2026
Unprompted review
Reply from BoligPortal
Hi Agustin,
Thank you for your review and feedback.
We are sorry to hear that you didn't notice the terms of our subscription.
While we completely understand that it is frustrating to have paid more than you intended to, we must also maintain the clearly stated terms of our subscription that is listed several times during the purchase process.
If there is anything else we can help you with, or if you have any further questions, please don't hesitate to contact us.
We wish you a nice day despite.
/Clara, BoligPortal
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