berlook.com Reviews 

3,214
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,214)

1,025 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Eco friendly

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust.

The customer service team are great. They offered me a gift voucher instead of a return if I donated the item to a charity shop. I love that this brand is sustainable and extremely and promoting giving back.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Shopping experience fine so far

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended that much larger. So that was confusing and I'm hoping the items fit. I've only received 1/4 of my order, so I'm still waiting arrival. I'm frustrating because tracking is in Chinese and I cannot actually track the shipment.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

gorgeous bikinis

Love the bikini sets I’ve purchased so far. Color, quality and fit are great. Plus they arrive in a pretty bag and are delivered promptly. Tracking is tricky but customer service is really good.

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Higher-cut bikini bottoms

I placed my order today, so I haven't received the product yet, but I can say right now that the bikinis are all wonderful, and the website is user-friendly and accessible to everyone!! I just wanted to make a suggestion... personally, I would love it if you offered higher-cut bikini bottoms.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect swim suit!

Absolutely love this swim suit and will definitely buy another. The purchase process was very easy and tracked all the way. Delighted thank you!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a bikini for my wife

Bought a bikini for my wife. Excellent quality and perfect fit, bought small she is a UK 8/10. So pleased bought a second immediately hopefully it arrives in time for our holiday🤞🏻

3 July 2026
Unprompted review
Rated 5 out of 5 stars

​Highly recommended!

​Highly recommended!
I just bought these bikinis and I am absolutely in love with them. They are so beautiful, and the material is amazing—really high quality and feels great.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied!

I have ordered a couple of times from Berlook and I have always been very happy with the productd and the customer satisfaction. I even had to return one item as it didn't fit me very well and they did their outmost best to help me get the swimsuit that fit me.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

STILL DIDNT RECIVE THE DELIVERY

5 July 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Customer,

We have seen your review mentioning you still haven’t received your package, and we sincerely apologize for the long wait and anxiety this has caused you. We fully understand how frustrating it is to be waiting for your delivery with no resolution.

Unfortunately, we are unable to locate your order and follow up on your delivery status at this moment, as we have not received your order number or registered email address from you. Without these details, our team cannot look up your shipment information to assist you further.

Your feedback is highly valued by us. We will forward this issue to our logistics team to review our delivery procedures and reduce similar delays for future customers.

If you would like us to look into your case, please contact our customer service team by email. We will reach out to you promptly once we receive these details.

Thank you for your understanding.
Best regards,
Berlook Customer Service Team

Rated 1 out of 5 stars

I placed my order on June 20

I placed my order on June 20. After waiting for over a week with no updates, I contacted customer support and was informed that several items in my order were actually out of stock/pre-order, although this was not clear when I placed the order.

Since then, I have received contradictory information from different representatives and multiple automatic acknowledgement emails instead of clear answers. I asked a simple question about whether my order would arrive before July 25, but it was never answered.

I was also offered partial shipment, but nothing has been shipped. My order status has remained unchanged since June 20.

I have now requested a refund for the unavailable items, but this request is also being ignored. The bikini designs are beautiful, but the customer service and communication have been extremely disappointing

20 June 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Mia,

We have read your detailed review and feel genuinely sorry for all the hassle and stress our unclear stock information, inconsistent replies and delayed updates have brought you.

We fully understand your disappointment and we are sorry for any inconvience cause to you


We are writing to inform you that your package is now in transit. Our dedicated support team has already sent you a separate email containing full relevant details regarding your order.

Your honest feedback is invaluable to us. We will share your experience with our inventory, customer service and logistics teams to overhaul our stock display rules, unify customer reply standards and ensure clear, timely communication for every customer going forward.

Thank you for your patience and for recognizing the beautiful bikini designs despite our poor service experience. Please check your inbox for our follow-up email, and feel free to reply if you have any further concerns.

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

The bikini I ordered is indeed of a…

The bikini I ordered is indeed of a very good quality, the textured material is very beautiful and it has a lining as well. The fit is true to size. The only drawback is a long shipping time (it took me 3 weeks to get it to Europe).

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Tracking doesn’t work Item not arrived

The shipping link doesn’t work. It takes me to a website that is not in English so I am unable to track my package. Next, the package has not been delivered? I don’t have the product, don’t know when it’s suppose to be here or if it’s been lost. This experience has not been good at all!

3 July 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Customer,

We have read your review and we sincerely apologize for the unpleasant experience you encountered with tracking your parcel.

We fully understand your confusion and worry when the shipping link redirects you to a non-English website, making it impossible for you to check your shipment status. We also regret the anxiety brought by the unclear delivery information, leaving you unsure about whether your item arrived or got lost.

We would like to inform you that your package has been successfully delivered. Our customer service team has already sent you a separate email with full delivery details to assist you.

Your valuable feedback will be shared with our logistics department. We will optimize our tracking links and provide clearer English tracking pages to avoid similar troubles for all buyers later.

Thank you for your patience. Please check your inbox for our dedicated reply email, and feel free to contact us again if you have any other questions.

Best regards,
Berlook Customer Service Team

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