I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.
Contact info
Hong Kong
- www.berlook.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Eco friendly
The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust.
The customer service team are great. They offered me a gift voucher instead of a return if I donated the item to a charity shop. I love that this brand is sustainable and extremely and promoting giving back.
great quality of material, fits very well and tight enough
I do like the material and how it is sewn, what I need as improvement is a bra clasp instead of having to bind it.
Love this company I’ve recommended it…
Love this company I’ve recommended it to family and friends they also love this company fast shipping AMAZING products!!!
Shopping experience fine so far
I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended that much larger. So that was confusing and I'm hoping the items fit. I've only received 1/4 of my order, so I'm still waiting arrival. I'm frustrating because tracking is in Chinese and I cannot actually track the shipment.
gorgeous bikinis
Love the bikini sets I’ve purchased so far. Color, quality and fit are great. Plus they arrive in a pretty bag and are delivered promptly. Tracking is tricky but customer service is really good.
Higher-cut bikini bottoms
I placed my order today, so I haven't received the product yet, but I can say right now that the bikinis are all wonderful, and the website is user-friendly and accessible to everyone!! I just wanted to make a suggestion... personally, I would love it if you offered higher-cut bikini bottoms.
Very satisfied
Wry satisfied with the outcome of customer service's assistance.
Perfect swim suit!
Absolutely love this swim suit and will definitely buy another. The purchase process was very easy and tracked all the way. Delighted thank you!
Bought a bikini for my wife
Bought a bikini for my wife. Excellent quality and perfect fit, bought small she is a UK 8/10. So pleased bought a second immediately hopefully it arrives in time for our holiday🤞🏻
Highly recommended!
Highly recommended!
I just bought these bikinis and I am absolutely in love with them. They are so beautiful, and the material is amazing—really high quality and feels great.
The quality and fit of the swimsuit was everything!
The quality and fit of the swimsuit was amazing! It exceeded my expectations! My only suggestion would be to add something that would the top roll a little bit less. Otherwise, I am extremely happy with my first order!
I’m happy with the product
I’m happy with the product, LONG delivery time tho
1 satisfied customer!
The suit is excellent quality. Fits very well, super cute style, and arrived on time exactly as advertised. I'd purchase again :)
Satisfied!
I have ordered a couple of times from Berlook and I have always been very happy with the productd and the customer satisfaction. I even had to return one item as it didn't fit me very well and they did their outmost best to help me get the swimsuit that fit me.
I placed my order on June 20
I placed my order on June 20. After waiting for over a week with no updates, I contacted customer support and was informed that several items in my order were actually out of stock/pre-order, although this was not clear when I placed the order.
Since then, I have received contradictory information from different representatives and multiple automatic acknowledgement emails instead of clear answers. I asked a simple question about whether my order would arrive before July 25, but it was never answered.
I was also offered partial shipment, but nothing has been shipped. My order status has remained unchanged since June 20.
I have now requested a refund for the unavailable items, but this request is also being ignored. The bikini designs are beautiful, but the customer service and communication have been extremely disappointing
Reply from berlook.com
I was very pleasently surprised
I was very pleasently surprised! Great quality, wonderful in every way 🥰, best swim wear!
Good quality product
Good quality product, good customer care, not extremely clear when a product is in pre-order from my personal experience!
The bikini I ordered is indeed of a…
The bikini I ordered is indeed of a very good quality, the textured material is very beautiful and it has a lining as well. The fit is true to size. The only drawback is a long shipping time (it took me 3 weeks to get it to Europe).
Tracking doesn’t work Item not arrived
The shipping link doesn’t work. It takes me to a website that is not in English so I am unable to track my package. Next, the package has not been delivered? I don’t have the product, don’t know when it’s suppose to be here or if it’s been lost. This experience has not been good at all!
Reply from berlook.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.