We bought a premium plan ahead of an extended holiday in Japan. Likecthexwsy the app worked but the general learning module was much more than we needed and the travel module too short and a bit disap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We want more practice I would like to class with different students or instructors making a conversation to improve speaking Also study article or story and discuss for improve reading and liste... See more
Company replied
The app is Awesome! But I've noticed that not all courses are developed the same way; for example, the Spanish course has a dedicated grammar section & a dedicated speaking practice section too. I wis... See more
Company replied
I loved the interface for someone like me who is doesn't have time to invest too much time but also keep my learning continuous. But I would love an separate section to practice speaking. I wanted... See more
Company details
- Language Course Provider
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It's a great App that has really…
It's a great App that has really improved my Germany language speaking. Thanks to the developer 🙏
16 July 2026
The best language learning app
I'm so happy I'm able to construct sentences in Spanish in a space of 10 days. This is the best Spanish I've ever seen.
15 July 2026
The Busuu service is superb
The Busuu service is superb. Julia well solved the problem that I encountered!
22 July 2026
Unprompted review
Learning another language
I am learning another language, Spanish in my case, at a pleasant pace and with short lessons.
Three-minute lessons and regular testing to see if you have understood correctly.
28 April 2026
My go-to application for kickstarting a new language
I started learning languages with busuu starting from French and it was such an amazing experience that I ended up using it also for German and Italian.
It's quite a satisfying process of learning with visible results. Of course I used it in combination with other learning methods, but I always used busuu to reach from 0 to A2 level .
I always used the free version (no subscription, and it was already efficient ). I started the subscription once I had to learn and practice multiple languages at a time and keep track of the vocabulary.
Thank you
27 November 2025
May use AI-assist with repliesRead more
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Subscription Fraud …
This company texted me that they could set me up a subscription if I responded using a certain code. I ignored the text. Next, they sent a text that they
had set up a subscription for me without my consent. I didn’t respond thinking it was a phishing text. Next thing I know, my cell phone bill was charged $15 for a Busuu subscription. This is illegal. I am reporting them to the Canadian Fraud Centre.
1 April 2026
Unprompted review
Reply from Busuu
Hello Anthony,
Thank you for taking the time to share this.
We have reached out to you directly via Trustpilot to request your email address, and we would truly appreciate it if you could share it with us so we can look into this and get in touch as soon as possible.
Busuu Team
Very helpful🔥🔥🔥🔥 anyone wishing to…
Very helpful🔥🔥🔥🔥 anyone wishing to learn any language should consider Busuu.
13 July 2026
Reply from Busuu
Hello!
Thank you for the enthusiastic recommendation! We're so glad Busuu is helping you on your language learning journey — and love the energy!
Keep going, you're doing brilliantly!
— Busuu Team
İ think Lessons are easy to Unserstand…
İ think Lessons are easy to Unserstand and speaking Lessons are usefull
13 July 2026
Reply from Busuu
Hello!
Thank you for your review! We're glad the lessons feel clear and that the speaking exercises are proving useful — those are such an important part of learning a language.
Keep it up!
— Busuu Team
THANK YOU I appreciate all the support you give…
I appreciate all the support you give for people learning a new language. It's also easy to follow as lessons are presented well and clearly. It is also easy to revise when unsure. I like helping others who are learning MY language. Thank you. I'm happy.☺️
20 July 2026
Reply from Busuu
Hello!
Thank you so much — what a lovely message! Supporting language learners is exactly what we're here for, and knowing it makes a difference means everything to us.
Keep learning and enjoy every step of the journey!
— Busuu Team
Reply from Busuu
Hello!
Thank you for the kind words! We're glad you're enjoying Busuu and finding the lessons useful.
Your feedback about wanting more advanced content is noted — if you'd like to share more details, feel free to reach out via the Help section in the app or on our website.
Happy learning!
— Busuu Team
Latin American Spanish is now behind…
Latin American Spanish is now behind another paywall. The two tiered premium system is such a cash grab. Really left a bad taste in my mouth. I used to really like and respect this company
12 July 2026
Reply from Busuu
Hello Liam,
Thank you for sharing this, and for being honest about how the change to our premium tiers has landed for you. We completely understand the frustration of seeing content you valued, like Latin American Spanish, move behind a different tier, especially as a longtime user.
We will be reaching out to you by email very shortly, so please do keep an eye on your inbox!
Really love the app.
12 July 2026
Reply from Busuu
Hello!
Thank you — we really love the app too! We're so glad you do as well.
Keep enjoying it and happy learning!
— Busuu Team
Sometimes the translation in hearing is…
Sometimes the translation in hearing is not the same as on the screen. Also sometimes there are new words, but they are not used into the example sentence.
11 July 2026
Reply from Busuu
Hello!
Thank you for taking the time to share this feedback — it's really helpful to know about these kinds of inconsistencies.
We're sorry for the confusion when audio and on-screen text don't align, or when new words appear without introduction. If you'd like to report specific examples, our team would be glad to look into it — just reach out via the Help section in the app or on our website.
— Busuu Team
Reply from Busuu
Hello!
We love Busuu too — thank you! So glad it's been easy to use and enjoyable for you.
Keep it up and happy learning!
— Busuu Team
If i can give this place zero stars i…
If i can give this place zero stars i would. I went mini golfing and scanned the qr code to keep score. it took me to busuu app and immediately said it would start charging me (without my authorization!!!) I saw a charge on my mobility bill the next month. Do not trust these ppl!
1 July 2026
Unprompted review
Reply from Busuu
Hello Maria,
Thank you for sharing this, and I'm sorry to hear about the experience you've described. Busuu subscriptions always require you to see and confirm the terms and pricing before any payment is taken, so we would really like to understand more about what happened here.
We have reached out to you directly via Trustpilot to request your email address, and we would truly appreciate it if you could share it with us so we can get in touch as soon as possible.
Busuu Team
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