I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought a premium plan ahead of an extended holiday in Japan. Likecthexwsy the app worked but the general learning module was much more than we needed and the travel module too short and a bit disap... See more
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Guys I deducted a star because I had difficulty accessing the app after paying the subscription! I also didnt receive my level A1 certificate from ye when I completed the exam and was waiting for a fe... See more
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I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language Course Provider
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I paid for premium but did not get it
I paid for premium but did not get it. I sent two emails but still not reply
31 August 2026
Learning on Busuu is so much fun
Learning on Busuu is so much fun! I had been studying Spanish on Duolingo for 8 months, but I wasn't able to speak in Spanish in a real life. After using Busuu for 30 days, I decided to quit Duolingo and subscribed a paid plan of Busuu. I like the well structured course with grammatical explanations, and speaking practices.
30 August 2026
It is making the learning more easy and…
It is making the learning more easy and better, it works wonderful.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good , very good ,very good
31 August 2026
Reply from Busuu
Hello!
Very good three times over — we love the enthusiasm! Thank you so much.
Happy learning!
Busuu Team
Registered for the free course and was…
Registered for the free course and was so impressed I took out a subscription. Easy to follow and understand. Love being able to have conversations and work checked and corrected appropriately.
30 August 2026
Reply from Busuu
Hello!
From free to subscriber — that's exactly the journey we love to hear about! We're so glad the quality of the content spoke for itself.
Keep going, you're doing brilliantly!
Busuu Team
Reply from Busuu
Hello!
Thank you! Community responses and affordability — two things we're really proud of. Glad they're making a difference for you.
Keep learning and enjoy every lesson!
Busuu Team
Reply from Busuu
Hello!
Thank you — and you're very welcome! We're glad the explanation was helpful.
Happy learning!
Busuu Team
Just diving in! Muy bueno!
Taking my time. Enjoying the full product. Will reinforce my learning by meeting with native Spanish speakers when I can. Excellent resource.
5 September 2026
Reply from Busuu
Hello!
Thank you — muy bueno indeed! Taking your time and enjoying the full product is exactly the right approach. Complementing it with native speaker conversations will take you even further.
Keep going, you're doing great!
Busuu Team
Reply from Busuu
Hello!
Thank you — very good and helpful is all we need to hear! We're glad Busuu is working well for you.
Keep learning!
Busuu Team
Great practice
It's easy to include language learning into my daily routine with bussu.
29 August 2026
Reply from Busuu
Hello!
Language learning fitting naturally into your daily routine — that's the goal! Thank you for sharing.
Keep it up, you're doing brilliantly!
Busuu Team
I expected Portuguese
I expected Portuguese, not Brazilian Portuguese. I requested a cancellation immediately after I realized this. Please cancel and refund my money.
28 August 2026
Beware the automatic renewal feature!
Beware the automatic renewal feature on this app!!! I paid for my 10 year old granddaughter to sign up for the premium version with her email address. No notification came to me as the credit card holder that it was being charged again. She stopped using the app after a few months. I notified Busuu within days of the credit card charge for renewal and they have refused to refund.
4 September 2026
Unprompted review
Reply from Busuu
Hello!
Thank you for taking the time to share this and we're sorry to hear about the unexpected renewal charge.
We'd strongly recommend reaching out to our support team directly via the Help section in the app or on our website so we can look into this for you and find the best resolution as quickly as possible.
Busuu Team
Great job...thank you Busuu
28 August 2026
Reply from Busuu
Hello!
Great job and thank you — right back at you for the kind words! We're really glad Busuu is proving so helpful.
Keep going!
Busuu Team
Just registered to the premium plus
Just registered to the premium plus. So far so good
3 September 2026
Unprompted review
Reply from Busuu
Hello!
So far so good is a great start — welcome to Premium Plus! We hope it keeps exceeding your expectations.
Happy learning!
Busuu Team
Reply from Busuu
Hello!
Nice, good, no problem — we'll happily take that! Thank you.
Keep learning and enjoy every lesson!
Busuu Team
Access to native speakers
Good layout of lessons, varied exercises and access to community of native speakers
27 August 2026
Reply from Busuu
Hello!
Thank you for the great review! Good layout, varied exercises and access to a community of native speakers — you've summed up exactly what makes Busuu special.
Keep going!
Busuu Team
I think their should be the lessons of. two people conversation on specific topics and we only listen the conversation and also try to understand and will learn from it.
I think their should be the lessons of hearing as well. In which learner listen the conversation of two people. So it'll be good for us .
27 August 2026
Reply from Busuu
Hello!
Thank you for the thoughtful suggestion! Listening to natural two-person conversations on specific topics is a great idea and exactly the kind of immersive practice that makes a real difference.
We appreciate you sharing this — we're always looking for ways to improve the learning experience. We hope Busuu keeps impressing you as you continue!
Busuu Team
Reply from Busuu
Hello!
Step by step and becoming better — that's the Busuu way! Thank you for sharing.
Keep going, you're doing great!
Busuu Team
THE Best at leaning strategy
I liked the strategy .. it is practical, based on everyday need, from basics to more complex conversations, words to learn are well stepped into the process and I also like it as it well humanized.
26 August 2026
Reply from Busuu
Hello!
THE best learning strategy — we love it! Practical, real-world focused, from basics to complex conversations — you've described exactly what we set out to build.
Keep going, you're doing brilliantly!
Busuu Team
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