Preply  Reviews 

25,155
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the wide variety of skilled teachers available for engaging language learning sessions. Users find the platform extremely easy to navigate, consistently highlighting responsive and supportive customer service representatives who resolve issues quickly. However, some people mentioned difficulties with scheduling fixed lesson times around busy work schedules and occasional concerns regarding tutor qualifications. A few reviewers also experienced delayed responses from support teams or expressed frustration regarding inflexible refund policies. Despite these challenges, learners appreciate the dynamic environment and continue to use the platform successfully.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising teachers for being funny, patient, skillful, and... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is easy to navigate and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick answers and professional... See more

Service

Customers had positive experiences with service, highlighting the amazing customer support and the wide... See more

Response time

People report positive experiences with response time, consistently noting that the support team and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tutor and learning platform. The only problem is, if you work shift work, particularly if you switch between morning, afternoon and evening shifts and cant commit to the same lesson times... See more

Company replied

Rated 5 out of 5 stars

Teaching on Preply has been a wonderful experience. The platform provides fantastic tools for tutors to connect with students from all over the world. The scheduling system is very flexible, and their... See more

Company replied

Rated 5 out of 5 stars

I have been using Preply for two years now. I have started with English lessons to improve my business English and recently also started taking Polish lessons. I’m very happy with both of my teachers.... See more

Company replied

Rated 5 out of 5 stars

I am teaching French on Preply for three years. It's a great experience, it's flexible, I can teach with my own method, schedule and price. I also feel secure on the plateform. Concerning my lessons... See more

Company replied


Company details

  1. English Language Instructor
  2. English Language School
  3. Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.4

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(25,155)

7,153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont use this website. Scam.

Dont use this website. The tutors are great but the site absolutely gouges customers. I booked a subscription, found a tutor explained that I would prefer each two weeks instead of one, to which they agreed. So I signed up for a month as that's the minimum, and with one lesson left they renewed without informing me, and deleted the lesson I had left. So I cancelled the upcoming payments because I had some left, and they cancelled my subscription. I used one of the new four and currently habe two booked, but the fourth one in now gone.
They are scam artists and should be avoided at all cost.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with a difficult review

I had a very positive experience with the Preply Support team. They took the time to understand my concern, reviewed the information I provided, and treated me with patience, courtesy, and professionalism throughout the process. Although the final decision was not the outcome I had hoped for, I felt that my concern was taken seriously and given a fair review. I greatly appreciate the time and effort of everyone involved. Thank you for the excellent support.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I love teaching on Preply

I love teaching on Preply! It’s a wonderful platform that makes it easy to connect with students worldwide. The flexible scheduling works great for my routine, and the support team is always fair and responsive. I’m truly grateful for how Preply has helped me expand my teaching career.

6 September 2026
Unprompted review
Rated 3 out of 5 stars

It’s good but one bad experience with a…

It’s good but one bad experience with a tutor tainted the whole experience of the platform.

5 September 2026
Unprompted review
Preply  logo

Reply from Preply

Dear Ziada,

Please approach our customer support team with a detailed description of the issue. Our team is committed to resolve any outstanding problems you may still have. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

I had an issue with my profile

I had an issue with my profile, and they were patient with me and resolved the issue. Their customer is care is so good and reliable. They reply on time, and if they can't attend to your problem immediately usually because of a high rate in demand, they explain themselves. I love it. Thank you preply 🙏🏾

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Responsive Customer Support

I had an issue with a lesson and contacted Preply Customer Care for assistance. Harvey was very helpful, responsive and clearly explained how to resolve the situation. I really appreciated the support and how quickly everything was sorted out. Thank you!

5 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look