ASPHALTGOLD Reviews 

I bought a pair of Salomon a bit nervous because of the price, but everything went smooth and fast, would buy again really soon

Good amount of stock but postage to UK not great. They do warn that you MIGHT have to pay customs & duty. You definitely do so had to pay another £70+ to receive parcel. I have ordered from another German site & not paid for customs so think this is a bit rubbish but only place that had the trainers so sucked it up!

Not a good experience. i do not recommend using this website outside Germany. I have never received a refund from them after returning the item. After several e-mail I gave up. They basically said that since it was sent from the Netherlands they cannot do anyhting.

Placed order #AG44773632 (Invoice #RE2026863633) over 2 days ago. I received the invoice email, but no tracking number or shipping updates has been provided. Customer service has not responded to my emails.
Please contact me.

The worst site ever! ❌
They literally told me that returning my order will cost around €150 in shipping fees! 🤡
Having to pay that kind of money just to make a return is an absolute joke. Avoid them at all costs! 🚨

They take FOREVER to return YOUR OWN money
and Ignorant customer service
Its not fair when we are giving you our money

Waited for more than a week after ordering, without any update from their side. Ended up cancelling the order as it felt like I would never receive the item

Great sortiment, but that doesn't help much when the UX and customer service sucks.

Being a international e-com that doesn't provide return label is pretty lousy in 2026.

I don't mean I want cost free return shipping.
But a large e-com has shipping agreements that their customers can't get close to cost wise.

The normal procedure when purchasing from companies abroad is that they provide a return label, and the cost for the return shipping is deducted form the amount I paid. Usually about 10€.

Now I have to pay about over 25€ which is just ridiculous. It is an easy thing you can help you customers with, that doesn't cost you anything.

The digital return page where I "can easily and conveniently register my return" is no service what so ever for me. It is a service only for Asphaltgolds warehouse receiving the returned goods.

The current solution is just utterly poor customer service and no matter the great assortment of goods I like, I will take my business elsewhere until this is is resolved.

I placed an order with Asphaltgold on 14 June. As of the morning of 19 June, I still have no tracking number, no confirmation that the parcel has been handed over to DHL, and no proper response from customer support.

I contacted them several times because I need the order before 26 June, as I will leave the delivery address after that date. So far I have only received an automatic reply saying they will answer “as soon as possible”, but no actual information about my order.

Order lost by postcompany, but getting in contact with Asphaltgold for help seems impossible and takes ages.

Order: #AG44710096

I placed an order on June 6 for a pair of shoes and socks worth €155.70. More than a week later, my order is still stuck in “Confirmed” status and has not been shipped.

I received an email stating that there are delays due to a high volume of orders, but despite several attempts to contact customer support, I have not received any specific information regarding when my order will actually be shipped. The replies have been generic and have not answered my questions about the status of the order.

What concerns me most is the lack of transparency and the inability to provide even an estimated shipping timeframe after taking payment.

At this stage I am still waiting for my order, but if the situation remains unresolved I will consider seeking assistance from the European Consumer Centre and, if necessary, pursuing payment dispute procedures through my card provider.

I hope Asphaltgold will finally provide a clear update and resolve this matter promptly.

Great prices and very good customer support. Really outstanding!

Extremely disappointed with this store. I placed an order and waited several days, only to be fed excuses about "delays" and being "overwhelmed," before they ultimately cancelled my order. The worst part? Immediately after, the same shoes were back in stock in my size, but at a significantly higher price.

It looks like this is their standard tactic: lure you in with low prices to collect data or push their app, and then just cancel your order.

After reading other reviews, it’s clear I’m not the only one — this is a systemic issue.

Stay away from this shop if you don't want to be used for their marketing schemes.

Maybe it is legit but they ship after ages. Got the tracking number after 8 working days. Still unsure how long should I wait for it to get shipped.

This is terrible and not acceptable. No matter how busy your store is, WTF? Have more workers at least.

update. received the shoes, all good. they kept communicating saying the they are busy etc.. the only bad part is the shipment 8 days which is way to a lot. if you are ready the wait that much the store is good!

I write this positive review because the customer service was excellent: they continuously updated me on the shipment. I have to be honest: the shoes were just as I expected them, spectacular! I will buy from them again, it takes a while to ship but it is understandable and you will definitely not be disappointed. (In my case 5 working days, Germany)

Awful company. Would leave zero if I could. Tried to charge me UK VAT when I placed my order. When I asked whether they would declare this, so I wouldn’t be charged it again on delivery, they just cancelled my order!
Scam merchants, avoid!!!

It took some time for the emails for the order to arrive I had to actually write an email to them so they would send me my shipping number etc. Things took some time but I have to say quality is great and good price so can’t really complain.

Great selection of shoes and good prices. I am satisfied with my order and they have a great customer service, especially Marius.

I ordered a pair of New Balance sneakers that I couldn't find anywhere else in my country. I got an email saying the order was delayed but I still got it in 4 working days to Sweden... I don't understand all the negative reviews, maybe I got lucky🤷‍♂️. Anyway, everything went smoothly and I'm very happy with the sneakers. 10/10, will shop again at Asphaltgold.

Dont you ever buy from this store online ever!!!!! worst expierence i have ever had. no answer from anyone, no information no nothing. only lies, and automated emails.
Extremely disappointed with Asphaltgold. It has been 5 working days and my order is still sitting in their warehouse. They generated a tracking number days ago just to create the illusion of shipping, but the parcel has never been handed over to the courier. This is a clear case of misleading commercial practices.
I have already initiated the formal 'Notice of Default' procedure. If the status doesn't change within 48 hours, my next steps are:
1. Filing an official complaint with ECC Germany/Romania for breach of EU consumer law.
2. Opening a dispute on the European ODR platform.
3. Contacting my bank for a chargeback on the grounds of non-delivery.
I wanted the product, but I will not tolerate being lied to with fake tracking updates. Avoid this shop if you expect honesty and timely delivery.

Be prepared, Asphaltgold!