An Post used to be quite good at deliveries but not any more unless they are delivering for Amazon. Everyone else seem to be second class customer. They don't deliver and they can't tell you where... See more
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Review summary
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Still waiting for a parcel that should be delivered before mom's bday. It almost took 2 weeks now, I receive no updates only "In transit" whole time. An Post need to sort themselves out. Absolutely no... See more
Company replied
Do you have to be rude to work in The actual post office or is it a bonus? PPs cards thrown back at you, looked down on and if your not talked to like rubbish your tottaly dismissed. I hate going in t... See more
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Stardate May 31 2026 I received a cheque for €22 with an apology yesterday to cover the postage relating to my previous review (see below), which is some compensation. Plus An Post said they'd look... See more
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Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.2
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Got on adverts helmet camera
Got on adverts helmet camera, person posted without tracking, came stolen in post office because it's without tracking,, That's crazy so big company making millions and stealing second hand items,,
2 September 2026
Unprompted review
My Partner went to post a small…
My Partner went to post a small Envelope with a one page letter in it, weighing a total of 30 grams, in Borrisleigh Post Office, in County Tipperary. Instead of the normal €1.85c it should've been, she was told she had to pay €3.50c. This is at least the 8th time this has happened in this Post Office. My Partner said the Staff are lovely, but this overcharging has happened 8 times now. It is UNACCEPTABLE.
5 September 2026
Unprompted review
May use AI-assist with repliesRead more
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Good Service with local knowledge
3 September 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We're delighted to hear that you received good service and that our local knowledge helped make your experience a positive one. We appreciate your support and look forward to assisting you again in the future.
Reply from An Post
Hi,
We're sorry to hear that you've had a disappointing experience with our service. We understand how frustrating it can be when items are delayed or do not arrive as expected.
We take feedback such as yours seriously and are sorry that we have not met your expectations on this occasion. If there is an unresolved issue relating to a missing item, we would encourage the sender to contact us directly so that the appropriate investigation process can be followed.
Thank you for taking the time to share your feedback.
Avoid this service
They advised they lost my package in their sorting office but refused to tell me how or why, refused to tell me when i can expect an update and when i asked whats to be done about it they basically told me its just too bad and i will have to contact the seller to arrange a new one. The seller didnt lose my package and my seller isnt refusing to provide basic information on what they are responsible. Items i paid for were delayed over a week and then lost. Not good enough. If they "lost" something and refuse to tell me where why or how i can action this then its theft plain and simple. I have already put in a request with my seller and any other one that uses this services because dispite how awful they have done this is about the best you can expect from them
1 September 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear about your experience and understand how disappointing it is when an item is delayed and subsequently deemed lost.
We appreciate that this situation has caused frustration, particularly when you were seeking more information about what happened. While we understand your concerns, the sender is required to raise any investigation or compensation claim directly with An Post, as they are the customer for the postal service purchased.
We recognise that this may not be the outcome you were hoping for and apologise for the inconvenience caused. We will ensure your feedback regarding the communication and support you received is shared with the relevant teams for review.
the company enjoys making fools of its users
It seems the company enjoys making fools of its users; they have a chat feature where you talk to someone who acts like a robot—they just keep saying you have to wait, and it’s completely useless. The live chat is a bad joke that toys with people who paid for a service that is poorly executed and shows absolutely no commitment.
1 September 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear that your experience with our customer support did not meet your expectations. We understand how frustrating it can be when you're waiting for an update and feel that your concerns are not being addressed.
Our team aims to provide accurate information based on the latest updates available to us, and we're sorry if this left you feeling unsupported. We'd appreciate the opportunity to review your case further. Please contact us directly with your tracking details so we can investigate.
I haven’t received any updates about my package.
I haven’t had any updates on my parcel for almost two weeks. An Post hasn’t even handed it over to the French company that was supposed to deliver it to my home. I hope I’ll get some news about my parcel soon, and I really hope it hasn’t been lost. My tracking number is CP476340265IE, just in case.
31 August 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear that you've not received any updates on your parcel and understand your concern, especially after such a long wait.
To allow us to look into this further, please contact our Customer Services team or reply to our request for further information. We'll be happy to investigate and provide an update where possible.
Quick access prompt reply very easy to…
Quick access prompt reply very easy to understand
31 August 2026
Unprompted review
Reply from An Post
Thank you for your feedback. We're delighted to hear that you found the process easy to access, the response prompt, and the information provided easy to understand. We appreciate you taking the time to share your experience.
I'd give zero stars
I'd give zero stars if that were an option. I ordered an item, got a message to say the item was delivered to my safe place and they attached proof of delivery. The photo is a picture of my item in what looks like the back of the van with a load of other people's packages. They never came near our house that day. Tried to find out what happened to the item and still waiting for a response. This is actually the second time they have marked something as delivered but the item has just disappeared and been a few occasions when they send a message saying something is delivered but doesn't actually show up till the next day.
27 August 2026
Unprompted review
Reply from An Post
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the delivery status updates and your missing item.
We have requested further information to investigate this matter and would encourage you to reply to our correspondence so that we can review your case in more detail. We appreciate you bringing this to our attention.
Absolute joke
So now if the fact that an post charge 10 euro customs on ever import they cant even deliver the items on the day they arrive after Ive paid customs, I wait upto a week after stuff from japan arrives in Ireland to get it home and on top of that the new postman has decided throwing mail that doesnt fit into the post box over the fence onto the grass when its raining is acceptable instead of walking 10 metres to put it either on the doorstep or under our garage shelter outside. Luckily nothing had been damaged yet. An post is a reflection of the irish government itself.
27 August 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. Delays after customs charges have been paid, together with concerns about how your mail was delivered, are not the standard of service we aim to provide.
We take your comments seriously, particularly regarding the handling of items left exposed to the weather. We have requested further information in order to investigate this matter and would encourage you to reply to our request so that we can review your concerns in more detail. Your feedback helps us identify where improvements are needed, and we appreciate you bringing this to our attention.
Very easy to complete and straight…
Very easy to complete and straight forward
28 August 2026
Unprompted review
Reply from An Post
Thank you for taking the time to leave us a review. We're delighted to hear that you found the process easy, straightforward and convenient. We appreciate your feedback and look forward to helping you again in the future.
The worst company ever
The worst company ever. There is no call attempt, no sms msg, no waiting, no nothing.
If you are not at your door in the perfect moment they arrive, forget it. They will not ring nor nothing. It’s you in the wild waiting for them at your door the whole day. It’s disgusting. This company should be closed for good!
Order reference 11758
Ricardo Schmid
There is even further details. There was a photo of where the item is that is null. You only see the package. Could be out of this world. Not even Sherlock Homes could find it with that photo.
Then they tried again, without warnings. And of course, I was able to see the guy coming to delivery! AMAZING!
28 August 2026
Unprompted review
Reply from An Post
Thank you for your review. We're very sorry to hear about your experience and understand how frustrating it is when you're expecting a delivery and feel that an attempt was not properly made.
We appreciate the concerns you've raised regarding the delivery process and communication. This is not the level of service we aim to provide. To enable us to investigate the circumstances of this delivery, please reach out to our request with your tracking details and any additional information available.
We apologise for the inconvenience caused and would welcome the opportunity to look into this further for you.
International parcel stuck for almost…
International parcel stuck for almost two weeks
My parcel was accepted by An Post almost two weeks ago and has still not even been dispatched from Ireland.
The tracking has provided virtually no useful information throughout the entire process. The sender eventually had to contact An Post himself and was told that the parcel is simply sitting at the Portlaoise distribution centre waiting to be dispatched, apparently for no specific reason.
A complaint has now been registered, but we were told that it could take another 5–7 days to resolve.
Delays can happen with any carrier. What I find unacceptable is that a tracked parcel can apparently remain stuck in a distribution centre for so long without the issue being detected or corrected, and that even after it has been reported, there is still no clear timeframe for the parcel to actually resume its journey.
At this point, I simply want An Post either to locate the parcel and put it back into the delivery network immediately, or, if they are unable to do so, to deal with it as a lost parcel.
Update following An Post's response:
Rather than repeating what I already explained in my review, I would appreciate it if you could actually look into where my parcel is and provide concrete information about its current location and status.
Tracking number: CL900525201IE
15 August 2026
Unprompted review
Reply from An Post
Thank you for your review. We're very sorry to hear about the delay and the frustration this has caused. We understand how disappointing it is for a tracked parcel to remain without meaningful progress updates for such an extended period of time.
We appreciate your concerns regarding both the lack of movement on the item and the uncertainty around when it will continue its journey. As an inquiry has already been raised, our team will investigate the issue and provide an update as soon as possible. If you have received a request for further information, please respond with the requested details to help us progress the investigation.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being reviewed.
Still waiting for a parcel that should…
Still waiting for a parcel that should be delivered before mom's bday. It almost took 2 weeks now, I receive no updates only "In transit" whole time. An Post need to sort themselves out. Absolutely not satisfied.
27 August 2026
Unprompted review
Reply from An Post
Thank you for your review. We're sorry to hear about the delay and understand how disappointing it must be, especially when your parcel was needed for your mother's birthday. We appreciate your frustration regarding the lack of tracking updates. To enable us to investigate and provide further assistance, please reach out to our request with your tracking details.
Very bad
I got a message that they tried to deliver to my address but I wasn't at home at the time. This is just a lie as I was at my place with wife the whole day and I didn't get any calls. Support is not accessable l, stupid chat bot that can't help. It's hard to understand what to do now and how to get a package. Very bad service
25 August 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear about your experience and understand how frustrating it must be when a delivery is marked as attempted despite you being available to receive it. We also appreciate your feedback regarding the support experience.
To enable us to investigate this further and provide assistance, we have requested that you reach out to us with additional details through our support channels.
Horrible experience
Horrible experience! I sent mine package whit them twice and bought times the lost it! Never again
25 August 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear that your experience did not meet expectations. We understand how disappointing it is when a parcel does not arrive as expected.
To help us investigate this matter further, we have requested that you contact us directly with some additional information so we can assist you.
Abysmal courier service
Once again a delivery this time from ebay has gone missing at the infamous Mails Centre, An Post delivery Customer service is abysmal with no accountability and no phone service at the Mails centre to contact. They need to be brought to task over this as it's the Customer lies the loss of An Post's incompetence. Despicable company to deal with
25 August 2026
Unprompted review
Reply from An Post
Hi Patrick,
We're sorry to hear about your experience and understand how frustrating it is when an expected delivery cannot be located. We also regret that you were dissatisfied with the support you received while seeking assistance.
We would like the opportunity to investigate this further. Please reply to our request for additional information so that we can review the circumstances of this item and provide further assistance.
App is not user friendly
App is not user friendly, keeps asking to download app when I already have it.
Trying to find the the section to collect my parcel for Oxfam is not straightforward at all. Very frustrating.
It’s the basics …. Can you please improve it.thanks
25 August 2026
Unprompted review
Reply from An Post
Hi Colin,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the app difficult to navigate and that your experience was frustrating.
We appreciate your comments regarding the app prompts and the Oxfam parcel collection journey. Feedback like yours helps us identify areas where improvements are needed, and we will ensure your comments are shared with the relevant team for review.
Good experience
22 August 2026
Unprompted review
Reply from An Post
Thank you for taking the time to leave us a review. We're delighted to hear you had a good experience with An Post. Your feedback is greatly appreciated and will be shared with our teams.
The best delivery company in Ireland
The best delivery company in Ireland. Can track online, reschedule if need, make a safe location, nothing to complain about it.
21 August 2026
Unprompted review
Reply from An Post
Thank you for your fantastic review! We're delighted to hear that you've had such a positive experience with our services and found our tracking and delivery options useful. We appreciate you taking the time to share your feedback and look forward to delivering for you again in the future.
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