An Post used to be quite good at deliveries but not any more unless they are delivering for Amazon. Everyone else seem to be second class customer. They don't deliver and they can't tell you where... See more
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Review summary
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Reviews shaping this summary
Still waiting for a parcel that should be delivered before mom's bday. It almost took 2 weeks now, I receive no updates only "In transit" whole time. An Post need to sort themselves out. Absolutely no... See more
Company replied
Do you have to be rude to work in The actual post office or is it a bonus? PPs cards thrown back at you, looked down on and if your not talked to like rubbish your tottaly dismissed. I hate going in t... See more
Company replied
Stardate May 31 2026 I received a cheque for €22 with an apology yesterday to cover the postage relating to my previous review (see below), which is some compensation. Plus An Post said they'd look... See more
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Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.2
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Horrible service.
Horrible service.
They lost my package worth €150 and did not reply to my enquiries for six months. When they finally responded, they told me that no further investigation could be carried out because more than six months had already passed.
Truly amazing!
28 July 2026
Unprompted review
Reply from An Post
Hi,
We're very sorry to hear about your experience and understand how frustrating this must have been, particularly given the value of the item involved and the length of time it took to receive a response.
We appreciate your feedback and regret that the matter was not resolved to your satisfaction. If you would like us to review this further, please contact us through our request with your case details and reference number, and we'll ensure your concerns are reviewed.
My deliver had wrong address and…
My deliver had wrong address and instead of contacting me by email or phone they sent my parcel back to Germany - they had both my email and phone number as they were texting and email me about the deliver date et. -
Contacted to offer to collect but they said not possible - which a terrible service and they flexibility is non existent
27 July 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear about your experience and understand your frustration. We appreciate how disappointing it must have been to see your parcel returned. An Post cannot amend any item details, this are provided by the sender and we must use this information to acertain delivery.
We regret that the options available did not meet your expectations and that you felt there was a lack of flexibility in resolving the issue. If you'd like us to review the circumstances further, please contact us through our request with your tracking details and we'll be happy to take another look.
Easy to understand and to use
27 July 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you found the service easy to understand and use.
We appreciate your feedback and are pleased that your experience was a positive one.
The customer service never respond
The customer service never respond. I made an online purchase in England, and the seller use Anpost service based on the cost. I received Anpost email asking paying for VAT. But I am in US and there should be no VAT applied, I thought it might be tariff. So, I send email to their customer service to clarify what I am being asked to pay and how do they calculate the amount I need to pay. Coz there is absolutely no transparency, I send them 3 emails and never got replied. Instead, they keep sending me email and ask me to pay for the VAT every single day. Their customer service does not exist and How can I trust my parcel to be delivered by this poor service?
21 July 2026
Unprompted review
Reply from An Post
Hi Philip,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration.
We appreciate how concerning it must have been to receive a customs charge without a clear explanation, particularly when you believed no VAT should apply. We also understand how disappointing it is to feel that your queries have gone unanswered while continuing to receive payment reminders.
We'd like the opportunity to review this further for you. Please reply to our request for further information through our support channels and we'll ensure your case is investigated as quickly as possible.
An post have a parcel since 21st July
An post have a parcel since 21st July. It is needed for all ireland final as it is a jersey. Today is 24th and it is still not being delivered for another few days. Final is on 26th . I contacted them and they said they couldn't do anything
24 July 2026
Unprompted review
Reply from An Post
Hi Josephine,
Thank you for sharing your feedback. We're very sorry to hear about your experience.
We understand how disappointing this must be, especially when the parcel contained a jersey you were hoping to receive in time for the All-Ireland Final. We appreciate how important this delivery was and regret that it did not arrive when expected.
We're also sorry to hear that you felt we were unable to assist when you contacted us. Please reply to our request for further information through our support channels and we'll be happy to review your case further.
I have always given An Post 5 star…
I have always given An Post 5 star reviews
I have been trying to track parcel due last Tuesday.
Yesterday they left 2 valuable parcels outside my front gate. Upon enquiry their online bot informed me rudely that an Post is not insured to deliver past first entry point to a property. This means that all letters going forward will be thrown on the lane.
None of their online services or telephone numbers are functioning. Any reasonable person can understand busy periods and delays and I do too.
However a policy to throw deliveries on a public lane in a very rural area is OTT.
There is no excuse for shutting the public out completely when this type of bombshell is dropped without prior warning. I have emailed their chief executive complaining about a bot going rogue, or is it?
Is this really their new policy? I don't know.
I had to lift one quite heavy box from lane to my house, I hurt my back.
My package is still missing.
This country has no respect for it's citizens. Technology failing massively.
Update August 7.
I'm still in limbo.
Customer service have not made the effort to contact Limerick to find out who the driver was on 23 July.
It's a simple phone call.
This institution has collapsed. Disgusted!
23 July 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to share your experience with us. We are especially sorry to read this, given your long history of supporting An Post and leaving us positive reviews in the past.
We completely understand how upsetting and frustrating this situation must be. Not only are you dealing with a missing parcel, but you were also left concerned about the safety of valuable deliveries, struggled to get the information you needed, and were faced with carrying a heavy parcel yourself, which resulted in you hurting your back. That is not the experience we want for any of our customers.
We appreciate that delays can happen from time to time, but we recognise that the lack of clear information and difficulty contacting us has added significantly to your frustration. We are sorry for the worry and inconvenience this has caused.
We would like the opportunity to investigate your concerns further, including the missing parcel and the delivery experience you have described. Please reply to our request for further information through our support channels, and we will ensure your case is reviewed as a priority.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Simple Loan Application
Whether approved or not, at least application was nit complicated!! Nice to have at least one simple application.
24 July 2026
Unprompted review
Reply from An Post
Hi Elizabeth,
Thank you for taking the time to leave a review. We're delighted to hear that you found the loan application process simple and straightforward.
Making our products easy to apply for is important to us, so it's great to know this was reflected in your experience.
Thank you again for your feedback and for choosing An Post.
Reply from An Post
Thank you for your positive review. We're delighted to hear that you found the application process easy and straightforward to complete.
We appreciate you taking the time to share your experience and your feedback is very much valued.
Custom Charges...
I placed an order from the UK at the end of June. Although my custom charges were extremely high (€27 for just paper cards!) I paid this amount and the An Post delivery charge on the 12th of July. But now my parcel can not be located and An Post are refusing to reimburse my custom charges or even the An Post Delivery Fee. They are holding money for a service they have not provided. According to them I have to apply through the company to issue an enquiry.
22 July 2026
Unprompted review
Reply from An Post
Copilot said: Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have experienced with your item and understand your frustration, particularly after paying customs charges and delivery fees.
Please note that customs charges are applied by Revenue and, once paid, are not retained by An Post. In relation to your item, we understand that an enquiry must be raised by the sender with their postal operator, as they hold the contract for the delivery service and can initiate the appropriate investigation process.
We appreciate that this is not the outcome you were hoping for and apologise for the inconvenience caused. If you require any further assistance from our Customer Services team, please let us know and we will be happy to help where possible.
An post have consistently delivered my…
Ye put my post in others homes ye have not given me the final response as required An post have consistently delivered my post on 3 different occasions from last november,where they have written there signature on my post and marked it as delivered,they delivered an item to someone else that is mine last week,i had to ring them about this,today i got a text from my bank to activate my card that was sent,i have not recieved my card and when i rang and spoke to frank in custumer care,his words were,its not my property until it is in my possesion,i then said how can it be in my possesion if its delivered to a wrong address and he was so arrogant,i also have recieved post for other people with sensitive information including bank cards and medical cards. And an post no longer use an email address,they do not reply on whatsapp and do not reply on messanger unless you comment on there facebook site and its a disgrace, for anyone here that has complained and not recieved a response or resolution after between 10 to 30 days you can then ring comreg who will help and assist you follow up a complaint
5 November 2025
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have experienced with your mail deliveries and the concerns this has caused.
Having reviewed your case, we can see that a complaint was received and logged on 15/07, and an investigation is currently ongoing. We appreciate that this matter is important to you, particularly given the nature of the items involved, and we are working to establish the full circumstances.
We understand how frustrating it can be when expected mail does not arrive as anticipated, and we apologise for the inconvenience caused.
If you require any further assistance or would like to provide additional information that may support the investigation, please let us know and we will be happy to assist.
I was meant to receive my package today…
I was meant to receive my package today and they sent it to the wrong place I am very disappointed, now they are saying it is going to take an extra 5 days on top of the date it was meant to come extremely mad because I am going away and needed that package. Very unreliable
22 July 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave a review. We are very sorry to hear that your delivery was not made to the correct location and understand how frustrating this is, particularly when you were relying on the item before going away.
We appreciate the disappointment caused by the delay and the inconvenience this has created. We would like to look into this further for you. Please reply to our request for further information with your tracking details so that we can review what happened and provide an update.
Package not collected
I’ve booked 3 separate collections for an Oxfam donation bag. All specified a date the package would be collected so I could make sure I’m at home to give the parcel to the driver. No one came to collect the package on any of the dates. I contacted customer service but they were no help. The first time Pamela said she would contact my local depot for me then she just ended the chat. The second time I was told “your local delivery office is busy give it to the end of the week” it’s been 2 weeks and I’m still waiting on the collection.
8 July 2026
Unprompted review
Reply from An Post
Hi Lar,
We're sorry to hear about your experience and understand how frustrating it must have been to arrange your schedule around three separate collection dates, only for the collection not to take place.
We are also disappointed to hear that your follow-up contacts with Customer Services did not provide the assistance or updates you expected. We appreciate the time you have taken to highlight these concerns.
We would like the opportunity to review this matter further. Please reply to our request for additional information through our support channels so that we can investigate what happened with the collection requests and seek an update for you.
Quick and easy
1 July 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you found the service quick and easy. Providing a simple and efficient experience for our customers is something we continuously strive for, so it's great to know we met your expectations on this occasion.
Thank you for choosing An Post.
Reply from An Post
Copilot said: Hi,
Thank you for your kind review. We're delighted to hear that you found the service smooth and convenient. We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Horrible experience
Horrible experience — my parcel is lost, states as delivered but nowhere to be found. Reached out to the so called customer service, was advised they allegedly emailed someone. I asked for the case number as many times an post did not get back to me as promised on other occasions. The agent simply closed the chat without confirming whether I needed more help or information. Brusque, unprofessional, unhelpful, couldn't care less!
18 July 2026
Unprompted review
Reply from An Post
Hi,
We're very sorry to hear about your experience and understand how frustrating it must be when a parcel is marked as delivered but cannot be located.
We are also disappointed to learn about your experience with our Customer Service team. The level of service you have described is not the standard we aim to provide, and we apologise for any frustration caused.
We would like the opportunity to investigate this matter further for you. If we have requested additional information, we would kindly ask that you reply so that we can continue our enquiries and provide you with an update as soon as possible.
Thank you for bringing this matter to our attention.
Poor Customer Service
UPDATE: After my review I was immediately contacted by AnPost to make things even worse as even then the help was politely said a joke. THEY ARE NOT INTERESTED IN SOLVING PROBLEMS. I would downgrade to 0 stars if possible.
10 days ago a parcel for me was delivered to a wrong address, since then I contacted the customer service already 4 times but no help from the customer service. They don't care about their mistakes and are not helpful. Such a shame.
17 July 2026
Unprompted review
Reply from An Post
Hi Mike,
We're very sorry to hear about your experience and understand how frustrating it must be to have a parcel delivered to the wrong address and then feel that your concerns have not been resolved despite contacting us several times.
We would like the opportunity to investigate this further for you. We have requested additional information in order to progress our investigation and would kindly ask that you reply to our request so that we can review the matter in detail and provide an update.
We sincerely apologise for the inconvenience caused and appreciate your feedback.
Reply from An Post
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience. Your kind words mean a great deal to our team, and we appreciate you taking the time to share them.
Kind regards,
An Post Customer Services
Do you have to be rude to work in The…
Do you have to be rude to work in The actual post office or is it a bonus? PPs cards thrown back at you, looked down on and if your not talked to like rubbish your tottaly dismissed. I hate going in to my one. Rude as hell!
15 July 2026
Unprompted review
Reply from An Post
Hi,
We're very sorry to hear about your experience. Every customer should be treated with courtesy and respect, and we're disappointed to read that you felt dismissed during your visits.
We'd like the opportunity to understand more about what happened and have requested further information so that we can look into this with the relevant team.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Website is ao easy and user friendly…
Website is ao easy and user friendly had no problems applying
14 July 2026
Unprompted review
Reply from An Post
Hi Ciaran,
Thank you for taking the time to leave your review. We're delighted to hear that you found the website easy to use and that the application process was straightforward.
It's great to know your experience was smooth from start to finish. We appreciate your feedback and thank you for choosing An Post.
Worst experience ever
Worst experience ever, they don't even try to delivery the package, every time that I get something from an post I need to collect, I don't know why they get money to dont do there job, ridiculous.
14 July 2026
Unprompted review
Reply from An Post
Hi Rafael,
We're sorry to hear about your experience and understand how frustrating it is when you're expecting a delivery and feel an attempt wasn't made to deliver it.
We'd like to look into this further. Please reply to our request with your tracking number and delivery details so we can review what happened and assist you.
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