The Support I received from AX was Amazing, I have not suffered thankfully a car accident for as long as I can remember, didn’t really know what to do. That’s when AX stepped in after a phone call,... See more
Company replied
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Review summary
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AR excel at taking the weight off your shoulders after an accident. After a referral to AR from my main dealer after my accident, AR did all the heavy lifting to arrange a temporary replacement... See more
Company replied
AX dealt with everything required, after my non fault accident repair. From arranging the repairs sorting out a quality loan car and dealing with all the insurance claim details. An amazing team.... See more
Company replied
I was contacted at early stage and assured that my vehicle woukd be repaired to high standard, and it was. A hire car was organised very quickly and delivered to my home address. I was regularly infor... See more
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Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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AX are fighting my car accident claim
AX are fighting my car accident claim
They explained things in detail over the phone and guided me through all the steps,they kept me up to date by email and answered all my questions
They arranged a hire car for me which was delivered the same day as my car accident and when my insurance money came through I was given an extra week use of the hired car giving me time to find and buy a new car they then came and collected the hire car.
All in all a really good service
5 September 2026
Getting in touch on how my car was…
Getting in touch on how my car was progressing when being fixed.
29 August 2026
good lads/staff/helpful /quick
5 September 2026
Had great help and support from the AX…
Had great help and support from the AX team. The whole process was quick and easy. Great customer experience
4 September 2026
Unprompted review
Good punctual and friendly and car was…
Good punctual and friendly and car was excellent
28 August 2026
talk to your customer not text
there was too much text communication rather than talking to the customer. it started off well but was just text after that so yo do not the opportunity to ask questions
i spoke to the claims line after my temporary car was delivered requested a smaller car as i did not need a 7 seater as delivered and was told i would get a call back. i never received a call back
27 August 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
AX accident cover
AX took over the whole process and made it very easy and stress free . Provided me with a replacement vehicle whilst mine was in for repair . Great service from AX
4 September 2026
Reply from AX
Great to hear - thanks for your review 😊
very helpful kept me informed of what…
very helpful kept me informed of what was happening brilliant job done with my car
4 September 2026
Reply from AX
Great to hear - thanks for your review 😊
A very good and easy service
A very good and easy service, everything went smoothly, thanks.
28 August 2026
Reply from AX
Thanks for taking the time to leave a review 😊
Great customer service.Easy to get hold…
Great customer service.Easy to get hold of,supportevery step of the process.Thank you for all your help
28 August 2026
Reply from AX
Thank you - we're happy to hear this.
Great support
The company supported me with all my needs. They changed my original vehicle when I informed them about my disability. They delivered the vehicle to my home address and the driver was courteous and friendly. The car was very clean and modern with many features. I would not hesitate to recommend this company to friends and family.
4 September 2026
Reply from AX
We're pleased we could help following the accident. Thanks for taking the time to leave a review 😊
Customer service
Customer service, and quickness of the vehicle hire arranged, brilliant service by the staff at AX
4 September 2026
Reply from AX
Thank you! 😊
Unexpected outcome
To be honest when I got into the accident I tried to get a hold of admiral my insurance and in the heat of the moment I clicked a sponsored link that lead me to AX. For the first week or so I thought it was admiral I was dealing with. My heart sank when I realised it wasn't and reading reviews of these accident management companies and how they give you a fancy courtesy car (which they did) that they are unable to claim against and then I will be out of pocket. I contacted admiral and told them the situation but they already took my car for repair and nothing I could do. Funnily enough everything was so easy, car is perfect, hire car was great and everything completed hassle free. If you are not at fault use these guys they really are top notch and if I'm not at fault in the future I would use them again. Thanks for sorting everything.
3 September 2026
Unprompted review
Reply from AX
We're pleased we could help after the accident and take the stress away. Thanks for choosing AX!
Very supportive and fully guided…
Very supportive and fully guided process all i had to do was relax and let them handle the case, very hassle free process and vedy friendly administration
3 September 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thanks for taking the time to leave a review
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