Enterprise Reviews 

Booking and paying for hire a car online does not actually guarantee there are any cars avaialble when you turn up.
Chingford customer service consists of people waving their arms and saying "What do you want us to do about it if there are no cars?".
Lastly after all of this wonderful service from Enterprise, It will take 5 - 10 business days to get a refund. Would give zero stars if it were possible.
Avoid at all costs.

Hired a car from Coventry for holiday travel ending with a drop off in Birkenhead a few days later. For the first time ever renting a car, the tank wasn’t full - just one quarter full - at pick up. After a day of driving we filled the tank for the rest of the trip. We had no way of knowing how much fuel we’d use at that point. By the time we reached Birkenhead the tank was still half full - a quarter of a tank more than we’d started with. I asked for a refund on the excess fuel but was told it was my fault for “overfilling” the tank and the policy was not to provide refunds. I asked if I would have been charged if I’d returned the car with less fuel than I’d started with and of course the answer was yes. This feels like a scam on the part of Enterprise. They must be making a fortune in fuel costs from customers in the same position as us.

absolute joke, reserved a van 3 week prior to our trip. when picking the van up was told we could not take it to france even though when booking the van told them 5 times its for a european trip. customer service agent sound like they was stoned out there head and was as much help and an ashtray on a motorcycle.

For the second year running a car I ordered over a month in advance is not available at the time arranged. (On its way from Glasgow) At least this time it (may) arrive on the correct day. Last year it was a day late! Still waiting after a promised 15 minute delay- now half an hour. Also awaiting a final offer of a discount on the petrol in the car.

This is the 2nd time using this Company to rent a car in France. The 1st time it took them over 3 weeks to return the deposit and this time im at the 3 week mark and have had to log 2 complaints in an attempt to get my money back. They keep lying saying its been returned but the bank are advising they are lying. I will now go to my bank to get this money back- DO NOT USE THEM if you want your deposit returned.

SO SHOCKED AND ANNOYED - WORST CAR HIRE COMPANY IVE EVER USED! SO ANNOY
Booked and paid in advance for 3 weeks car hire"
- I ARRIVED TO COLLECT - TOLD THE CAR I BOOKED WAS NOT AVAILABLE
-THE VW PASSAT I CHOSE WAS NOT EVEN A CAR THAT IS USED BY ENTERPRISE
-THEY GAVE ME NO CHOICE BUT AN ABSOLUTELY DISGUSTING, FILTHY "LAST CAR LEFT!"
- THE KEY FOB IS SO, DAMAGED AND OLD THAT IT HAS MANY SECTIONS TAPED-UP
- I FEEL UNSAFE AND DIRTY DRIVING THIS CAR - TRYING TO RETURN IS A NIGHTMARE
- THIS COMPANY DO NOT CARE AT ALL ABOUT THEIR CUSTOMERS
- AVOID I WILL NEVER USE AGAIN
- CAN SEE SO MANY OTHER COMPLAINTS - HOW CAN THIS HAPPEN IN 2026 ?

Really bad company gave me 2 faulty cars . Very bad customer service

Enterprise cer rental in Accrington were very helpful and all the staff gave above and beyond when I wanted to swap my car. The communication was slick and professional

I would like to make a formal complaint regarding one of your vehicles. Today at approximately 9:00 pm, a vehicle with registration plate LC74 UON was being driven in a very aggressive and dangerous manner in the Brockley Road area.

The driver was repeatedly sounding the horn, driving impatiently, and behaving in a very rude and intimidating way towards me and other road users. The driver appeared to be in a rush and was putting unnecessary pressure on other vehicles, creating a dangerous situation that could have potentially caused an accident.

I believe Enterprise should take this type of behaviour seriously and ensure that vehicles under your company’s name are being driven responsibly. It would be important to review this incident and consider whether there are any concerns regarding the driver’s behaviour, such as reckless driving or road rage.

Aggressive driving can put innocent people’s lives at risk, and this type of conduct should not be tolerated.

Hired from Leeds City Centre branch.
Tyre blew out on the motorway within 24 hours of hire start so I rang the Office and was told directly by a member of Enterprise staff that Enterprise will pay for it to be resolved. They provided the number for the AA who took me to a closed garage that evening, which I returned to in the morning to pay the £60 charge for a new tyre, keeping the receipt for reimbursement.
Returned the vehicle and handed the receipt over a few days after the incident. Later that same day they e-mailed to say i was responsible for the repair and that they wouldn't be refunding me, which is not what I was told by their staff member when dealing with the incident.
Very frustrating as I had paid for a new tyre on the clear understanding from Enterprise that they would cover the cost, when I could have paid less for a part worn one to replace the original part worn one.
Felt really cowardly that they didn't admit that the payment would be refused in person but sent an e-mail a few hours later to do it. All despite following their own instructions and being told they would cover the replacement!
Will never use them again and will be telling others to never use them again either.

First I would like to say that having Used this branch of Enterprise (bedminster) for many years (prior to the overhaul of the premises), the service has always been very good, I have never had a reason to complain or say anything negative about it until now unfortunately.

Due to my disability I contacted the branch by telephone and then I went in to have a face to face chat (May 2026) a month before I needed to hire a 9 seater vehicle from them, just to make sure they understood my circumstances and could actually acomodate the needs I had, the service was ok, I was given lots of assurances that they would be able to supply the 9 seater I needed without any problem the following month (June 2026).

I went away and booked/ paid for the 9 seater online as advised by them, I paid the substantial but fair (I thought for what I was getting) price for my booking, I took all the extras as I didn't want to get caught out with anything during the rental; I recived a phone call to confirm my booking (I thought that was nice) and
once again given their assurances.

The day before I was due to pick up my vehicle I called the branch just to check all was still well, as I was relying on the vehicle; I was told all was good and they would see me the following day at the pick up time (I still felt confident about it all).

The following day (the day I was due to pick up my 9 seater) I received a phone call from the branch (45 mins before hand) to inform me they couldn't get my vehicle until the end of the day, I was very suprised due to my call the day before and worried but I decided to work with them as long as they would garentee me it would happen with no further problems and that they would keep me informed as to the progress, they promised me they would and that my rental would definitely there.

To cut a long story short, they didn't contact me again and I didn't get my 9 seater,
after many more calls to the branch, empty assurances and personal visits I ended up not getting the vehicle and all my plans were completely destroyed.

I was thankfully able to make some last minute alternative arrangements but due to my need for the 9 sester because of my disability my plans were ruined and I was unable fulfil my original plans.

I think what has upset me the most is that throughout it all, I was nade to feel like I was never a valued customer, given the truth or looked after in any way and to top it all, no apology has ever been forthcoming from Enterprise for the utter incompetent failer on their part.

I Will Never Be Using Enterprise Again because of this, while I know it was only one incident, it was a very big one to me and the way they failed to handled it and the degree to what they destroyed all my plans (after giving them a whole months notice) was just too much to over look.

I am in no delusion that my one star review will not bother Enterprise in any way but I thought it was only fair to let others know so hopefully this won't happen to anyone else.

I had an excellent experience with Enterprise Car Hire on Ashton Old Road. The customer service was outstanding from start to finish. Everything was explained clearly, and all the staff were friendly, welcoming, and professional.

The car I hired was fantastic to drive. I especially loved the air conditioning, which made every journey really comfortable, and the parking sensors gave me extra confidence and made me feel safe while driving.

What impressed me even more was how quickly my deposit was returned—it was back in my account the very next day. Unlike some other car rental companies where you have to wait several days, Enterprise processed it incredibly fast.

Overall, it was a brilliant experience, and I wouldn't hesitate to recommend Enterprise on Ashton Old Road. They will always be my first choice whenever I need to hire a car. Thank you to the whole team for making the experience so easy and enjoyable!

Not sure why this rating is so high. Hired a Vitara from Corfu airport (yesterday, we have been here less than 24 hrs) but received a smaller Puma that we struggled to get the luggage in. Drove the 20 mins to the hotel. I go to the car today and it won't open - not with the button push OR with the manual key. I then have to call Enterprise Airport; she tells me to call the Roadside Assistance - they tell me that i will receive call to tell me when someone will come to collect the car; in the meantime I have to call the Airport office again to ask for a new car; i try for 15 mins on 2 phones to call the Airport office (no one answers); I then have to Google another Enterprise office - she tells me she cannot get involved but that she will contact the Airport office; I then receive a call back from her to tell me that I have to get a taxi to the airport to go and get another car. A whole half day wasted cos Enterprise cannot supply working vehicles. I will be looking forward to receiving my FULL refund on my return. You have been warned. Do NOT use this company

The experience was wonderful until we got charged for fuel after drop off when we shouldn't have been and it is taking weeks to get it sorted out. You shouldn't have to send multiple emails and make costly long distance phone calls to get them to correct their error and issue a refund

Extremely disappointing experience from start to finish.

The vehicle I had reserved and been promised was unavailable when I arrived. The alternative offered was of such poor quality and completely unsuitable that I had no choice but to cancel the rental altogether.

The way the situation was handled by the branch staff was equally dismal. There was little interest in resolving the problem or providing an acceptable alternative, leaving me feeling completely disregarded as a customer.

To make matters worse, my refund has still not arrived despite repeated assurances that it had been issued and would reach my account within 10 days. I have had to chase constantly for something that should have been handled automatically. Even the branch email address provided by Enterprise customer support was incorrect, and my complaint bounced back.

A reserved vehicle that was not available, an unacceptable replacement, poor treatment by staff, incorrect contact information and a seriously delayed refund—an appalling customer experience all round.

Charles at Park Lane is a first class customer service agent. We received a clean and comfortable car, an overview of its functions and instructions on how to return the vehicle in Glasgow. The price was very fair and there were no drop off fees. Very impressed with the service and price. Thank you Charles.

I dealt with the Beckenham branch who were attentive and efficient, sorted me a car that I felt comfortable to drive, a brand new Corsa that had only done 1 mile and made the whole process easy. Special shout out to Toby who organised to drop me home after the rental was completed and car returned. No complaints, the whole process was very streamlined and stress free.

Very bad I recommend all viewers dont hire from this company. In Chingford I go pick van and on counter they asking for deposit 200 upfront I said why you tell me on first place . Nothing described in website . It’s waist of time. They should tell customers on first place seems. Second thing they use your deposit money 5 to 7 working days after words they return deposit money to the customer. If you pay deposit by check then it’s takes two weeks working days after words. So after all this I never ever go hire any thing from this rubbish company . Refund policy very poor .

Very rude staff, car booked and not available. Had to wait four days so they can arrange a car.
Not recommended at all

I have rented several vehicles over the years from the Barnstaple Enterprise and have a company loyalty account. Increasingly it seems the company wants to create a climate of fear to make you take out expensive extra insurance. On my latest rental, more time was taken by the staff member scrutinising every inch of all tyres for 'damage' than explaining how the car operated (a key safety requirement I would have thought). People were even videoing their tyres before leaving such was the 'threat'. Add this to the 'damage' monitoring and it makes the whole experience stressful - you feel like you've done something wrong before you even leave the rental office. I reported a couple of mechanical issues on the car I rented, but these were shrugged off so they could get outside and go over the car with the microscope. It seems to have got worse in the last few months - really not a pleasant experience. How about you make your prices (actually) fully inclusive and spend more time helping your customers have a good driving experience?