Octopus Electric Vehicles Reviews 

Excellent communication - quick and clear guidance and advice

A great experience with Adam, he was always very responsive and adapted to any questions (or change in cars choices) very quickly. Website wasn't the easiest to navigate ordering two cars, but managed to get through it the same day.

Shocking experience. Customer service completely unresponsive. Given a spec that made no sense - I had to get a trench dug to a depth of 45cm (to protect it) only for the cable to re-emerge and run along the wall of the house. I waited a month and still wasn’t given a date for installation. I had to give up and find an independent who laughed at Octopus’ spec, was cheaper and could do the job within two weeks.

Everything has been great apart from a small issue around my wife's insurance. Her license has an odd number syntax and so the system could not process it, despite the fact the license is perfectly legal. None of this was Scott's fault and he has tried hard to resolve the issue.

I've not been a big fan of EV's and was adamant I'd avoid one at all costs but with my current car lease ending, I was swayed towards the Octopus scheme. I had a LOT of questions and was skeptical but I can honestly say that Tom was amazing in helping, nothing was too much and no question was silly to ask. There was no hard sell, just answers to my questions when I raised them. The portal is easy to understand, offers are extremely good and the offer of a contribution towards a charger or public charging costs very persuasive. Basically, good prices, exception service and ease have taken me from being in denial over EVs to actually leasing one for the first time. Genuinely couldn't be happier than the whole journey and Tom is a credit to Octopus.

Manny Virdee in the EV expert team was fantastic. Took me through everything I needed to know, answered what must've felt like 1000 questions and helped the process across the line smoothly.

Great asset to the team and Octopus. Now excited for the car to arrive!

Support with choosing car options

I requestd a call to understand more about my options and was contacted by an amazing expert, Dani Zaman. He talked me through what was best for me and helped me make a decision in ordering a right car. The whole process was smooth from searching, ordering and filling out the paperwork. Excellent service from Octopus, in particualr the expert who made the whole process so much easier. Thank you.

Faulty car, failed repairs, and now they want to charge me to leave.

I reported faults five days after receiving my car on 15th May. Despite this, Octopus left me driving 120–140 miles a day in a defective vehicle for weeks, with no air con.

When it finally went into the first garage, they diagnosed the issue but didn’t have anyone trained to fit the part. The car had to be rebooked into another garage, dragging the process out for another month before anything was actually done, I did eventually get a hire car in which I had to return even though I reported the car as not fixed.

The part was finally fitted on 24th August. It lasted two days and stopped working. The faults continue to appear now. I’ve raised this again with Octopus and nothing has been done. No urgency, no escalation, no solution.

Yet despite months of issues and a car that has never been fully operational, Octopus are trying to charge me a termination fee to leave the scheme. Paying full price for a faulty car is bad enough, being charged to exit is unbelievable.

Avoid this scheme. Once you’re in, you’re stuck, even if the car is faulty from day one.

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Octopus – especially Tania

I’ve been really impressed with the service I’ve received from Octopus, and I particularly want to mention Tania, who has been absolutely fantastic. She has been professional, helpful, understanding and genuinely seems to care about getting things sorted. She is a real credit to Octopus.

Unfortunately, my experience with Tesla has been the complete opposite. Their level of service has been shocking, and I feel extremely let down by the way things have been handled.

The experience has been so poor that I’ve now reached the point where I don’t feel comfortable driving a Tesla. When you have concerns about a vehicle, you need to feel that the company behind it takes those concerns seriously and gives you confidence and reassurance. Sadly, Tesla has done the opposite.

The difference between dealing with Tesla and dealing with Tania at Octopus could not be greater. Tania has listened, communicated and done everything she can to help, and I’m extremely grateful for her support.

Five stars for Octopus and Tania — I just wish Tesla provided its customers with the same level of care and service.

Lucy was helpful from the get go and quick to respond and rectify when things didn't work out as planned Also she was very polite, professional and welcoming.

George was super helpful throughout the process, answering all of my questions quickly and effectively. He made the whole process really easy and straightforward. Highly recommend!

Bash was really knowledgeable and explained everything thoroughly. Really happy with the service and I cannot fault the level of personal customer service and patience, that I needed and received, to guide me through getting the car I wanted.

All staff have been amazing throughout the leasing process. Kind, thoughtful, professional and diligent.

From the beginning everyone was really informative without being pushy. Process was quick and easy.

So my partner ordered a brand new car through salary sacrifice, it clearly stated it was ‘in stock’. We had a great deal with our local Mercedes garage to get an EQA 250 on a 0% finance deal which we nearly took as they had vehicles in stock with a 2 week delivery window. However we thought the salary sacrifice sounded like a better deal, however since ordering we have had to chase for updates as twice been promised phone calls and twice we have had to complain as no call received. Eventually Ben from operations team called, to explain that ‘in stock’ doesn’t actually mean in stock, it actually means we have ordered the car to be built with the manufacturer and will be anything from 4 -10 weeks! We have sold our own car as we had anticipated a much quicker turnaround and had faith in dealing with Octopus given they are a well established brand with a good reputation. However they should stick to selling gas and electricity and leave the car selling to car dealerships who know what they are doing. Extremely disappointed.

The EV charger took longer than usual to be installed so Lisa very kindly has sent me a Granny charging cable, excellent service. Thank you.

I had arranged a call with Nathaniel regarding the Salary Sacrifice Scheme and specifically rearranged my Saturday plans and rushed home to make sure I was available at the agreed time. He simply didn’t call. No message, no cancellation and no explanation.

I then eventually received a follow-up asking whether I was still considering the scheme or had “given up on this”, which I found particularly frustrating considering they were the ones who failed to make the arranged call.

In hindsight, I’m glad this happened before I committed to anything. If communication is this poor at the very first stage, it doesn’t give me much confidence in the level of service I could expect once actually tied into a vehicle through them.

Jakob was very helpful and proactively resolved my issue.