World of Books Reviews 

533,025
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the extensive selection of books, including hard-to-find and vintage editions, available at very competitive prices. People consistently find the ordering process straightforward and appreciate the prompt, efficient delivery. Many reviewers highlight that books often arrive in the excellent condition described, offering great value for money. However, some customers also noted issues with product accuracy or condition. Some people were dissatisfied with books arriving in a worse state than described, citing damages like broken cases, dirty covers, or missing pages. Additionally, a few other people felt they received incorrect items, such as wrong editions, different languages, or missing books from their orders.

What people talk about most

Product

Users describe positive interactions with product, often praising the excellent condition of the books, even... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the speed and... See more

Quality

People report positive experiences with quality, often finding books in excellent or very good condition as... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great value and reasonable... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is so much choice. You can order newer and older books and even children's books. The service us quick and if you're buying more than one you can usually get free postage. The customer service,... See more

Rated 5 out of 5 stars

Speedy delivery as always from this highly recommended seller. Unfortunately due to the inadequate thin plastic packaging one of the three DVD cases was damaged in transit - all the broken bits were... See more

Rated 5 out of 5 stars

World of Books site is easy to navigate. I usually find what I am looking for. Delivery is prompt and because they use Royal Mail rather than a random courier, if I am not in I get a proper card throu... See more

Rated 5 out of 5 stars

I ordered two French books, one fiction book and one book for a toddler. A very good selection of used books. The ones I bought were in excellent condition. The French dictionary had obviously b... See more


Company details

  1. Book Store
  2. Online Marketplace

Written by the company

Since 2002, World of Books has been on a mission to offer an affordable, sustainable alternative for bookworms who want to save money and help the planet. We're your go-to place for buying and selling both preloved and new books — because we believe stories deserve second (and third, and fourth…) chances. With millions of affordable, high-quality titles, we help people read more and waste less. We also love giving books a fresh lease of life through our World of Books - Sell Your Books platform, where anyone can trade in their unwanted reads for cash. It’s simple, sustainable, and keeps books moving from one reader to the next — just the way we like it. And it doesn’t stop there. Through our World of Books - Sell Your Book Pro brand, we work with charities to buy their excess stock in bulk. That means more money for great causes, less waste heading to landfill, and even more books back in circulation. As a proud Certified B Corp, we don’t just talk the talk. We’re working to become the world’s most sustainable online bookstore — measuring success by the good we do for the planet, the people we support, and the stories we help keep alive.

Free Delivery

Free delivery on qualifying orders

Spend over £5 (UK) or $15 (US) and we'll deliver your books to you for free. It's that simple!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

533K reviews

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4.6

All reviews

(533,025)

94,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Fast service

Fast service but one of the books I ordered was a completely different book. I was allowed to keep it and got send the right one after getting into contact with them. The books overall aren't all of the best quality but good enough to read.

21 July 2026
Rated 1 out of 5 stars

Don’t waste your money

I ordered 2 books which were meant to be in very good condition and both came with pages torn out and severely weathered/damaged. I wouldn’t recommend ordering from this website.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great purchases everytime

Great purchases and great prices and always fast delivery. My only minor issue is i wish it was made more obvious whether the books are paper or hard backed as I have arthritis in my wrist. Apart from that, no other comments.

6 March 2026
Rated 1 out of 5 stars

Terrible customer service and a quality lottery

Clearly nobody checks the books before they're dispatched. Despite only selecting 'very good' condition, I've had books with pages stuck together with liquid, ripped, bent, even cover corners missing. They also frequently send out ex-library books covered in labels without notification which is unacceptable.
I want to support second hand sales as a sustainability commitment but when their 'solution' is just to send out another copy (that's also not been checked for quality) the carbon footprint of delivery spirals. Their customer service is an AI bot which further undermines their green credentials.
I can't buy from them again, it's too much of a lottery whether you get what you've paid for.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Claimed a new book was damaged

We sold a box of books with no issue, I sent a second box of books including a brand new law dictionary that was worth $76 trade value. They claims it was damaged and would not say why or return the book. They refuse to discuss at all just said once I mail the books they take ownership and there's nothing I can do. They took a brand new book and did not pay me for it just said it was damaged and did not meet their requirements. It was brand new!!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Good books at a great price

Got a couple of books I was after in good condition and at a great price with quick delivery. I have brought books on several occasions from world of books and they are always reasonable price so I would highly recommend buying books from them.

3 July 2026
Rated 5 out of 5 stars

Highly recommend!

I use world of books all the time. I'm an avid reader and can nearly always find the books I'm looking for at a discounted price and in good condition. Great company.

17 July 2026

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