Reserved Reviews 

I ordered for my sister swimming costume. When I given it to her as a present for mine disappointment it was teared.

Following up my review from 30th June as I am STILL dealing with the same issue, chasing up a return from this disgraceful company.

AVOID!!!!

Guys I dont know who is making clothes for kids but 2nd time I ordered and last time. Ordered clothes for 7/8y old child,128cm and all of clothes are too big for my boy(and he is really tall)and easily I can wear them,Im 164 and size S. How is possible a jacket 128cm is even big for me and trousers are same like I buying for myself on size S

Extremy slow delivery to the shop, no free shipping to parcel locker or by courier, order value was over 140€, processing time takes forever, cannot cancel the order, if not within 15min of order. Absolutely useless autoresponder service via chat and Whatsapp. Never again will order anything from here. First and last time. Ordered on 11.07 and nothing has been done for 4 days, when they finally packed, another days passing by and it extends delivery time, it was planned on 17.07 till 20.07, now already another week on the top - 22.07 - 24.07. Simply ridicilous and cannot cancel anything! Unfortunately, cannot add a picture ad evidence. Avoid dissapoinment and do not order from here.

I am a regular customer to reserved and loved their clothes. However I am truly disappointed with their customer service. Horrible. You try to contact them and the only way is via email. They reply once in three days. Everytime they reply they ask you for the same information that leads you to mo solution. I am sorry to not go back to this company as it has lovely staff

I have contacted them 3 TIMES to receive my return label. They never answered. They refuse to process with my return and issue my refund. Also, item looks very different compared to on website. TOTAL SCAM.

They don't issue refunds

This is honestly the last time I'll be ordering from reserved. My orders were returned and I'm still awaiting refunds, it's been weeks!

I'm also not getting responses on email! These guys are rogues!!!

I did shopping 5 July and until today I haven’t received my order. I checked the status and marked that it was sent today(!). I wrote that the holiday period and I leave on July 15, but it doesn’t matter. Once the bot replied, then silence. I'll never order a thread on line with them again, it's a waste of time. Approach to the client? Ignorance. I don't recommend it. Unless you have healthy nerves and a lot of time.

Shocking company who steel your money. Ordered 3 items kept one.. a hat.. as the clothes were very poor quality, I sent them back.. over a month and a half later I am still waiting on my refund. No reply to my emails, no reply to message, no one is ever available to answer on the live chat. I am so angry. First time ordering with this company and the last time. AVOID THIS COMPANY AT ALL COSTS.. CHEAP UN FIT FOR PURPOSE CLOTHES AND THEY DONT REFUND THE MONEY THEY OWE YOU.. TERRIBLE TERRIBLE COMPANY

Writing this for my Sister who has asked her to help with Reserved.com trying to avoid their refund obligations. She received an order with pieces missing so sent it back by tracked delivery. She included the signed returns form - Reserved have disputed receiving the return form. So now they have the goods but refuse to refund. Their Customer Service is appalling so the next step is a s75 claim on the credit card. All very time consuming and convoluted for a simple return. They don’t seem to honour their obligations under English law so we will also file a complaint with the CMA which manages breaches of consumer law. If anyone from Reserved wishes to reply, please just don’t say “email us” as that just creates an endless cycle of frustration. Hopefully others will be warned before purchasing anything from this company - we can see from the 1 star reviews that frustration is their standard policy. A real shame as some of their fashions are alright but their returns process seems more like a scam. EDIT after seeing the standard reply from reserved.com - they have replied to the last few negative reviews that refunds are issued 14 days after their warehouse receives the item. What they haven't mentioned is that the warehouse seems to be in Poland. Added to which the Evri return codes, which still aren't working, use a Maersk shipping address in Slough - I'm guessing the items are shipped to Poland from there? We sent the return to that address by Royal Mail tracked at our own cost, but reserved.com say that is not the right address even though it's on the Evri label. The missing item form was in the same package which they also say hasn't reached them. A complete mess!

I'm having the exact same issue that countless other reviewers have reported when trying to return an order using an Evri label. I've taken my Reserved parcel to multiple Evri Parcelshops, and every single time the label fails to scan.

I've contacted Reserved repeatedly and keep receiving the same generic response: "there's a problem with the Evri labels." They never provide any resolution and this has been going on for weeks now.

It's incredibly frustrating and honestly feels like Reserved has no urgency whatsoever in fixing a problem that is preventing customers from returning their orders. I just want to return my parcel, but Reserved seems incapable of resolving the problem.

I’m so impressed with this brand. The styles are a little bit different and really good quality for the price. Items aren’t see through and the size guide is accurate. Shipping times are obviously a little longer but communication is clear and I’m happy to wait. I have haven’t had to return anything yet, so can’t mark on that area of customer service which others appear to struggle with.

I ordered 2 items, one of which I sent back as it didn't fit. The trainers I kept but the sole started to peal off. Despite the fact that the item was faulty, I was not offered a free return. Faulty items should not be included in the returns policy.

Reserved is my go to in Oxford Circus, I absolutely love the clothes there. The staff are lovely, very helpful and always smiling. However, I visited Reserved on Sunday July 5th 26 and it was a different story. Whilst queuing to be served there were three people at the cash desks, two young men and an older blonde woman. It was a very long queue so I spent the whole time watching one of the young male sales assistance yawning repeatedly and the other (more blonde) barked out “next” sharply rather than “next please” politely and the look on his face quite unfriendly both looked tired and bored as if they’d rather be somewhere else. However the lady was lovely and welcoming. I also noticed one of the young men (the one who was yawning) called over a female manager for assistance who looked as miserable as they did, certainly not a good example to them. . What has happened to the staff there? It doesn’t make for a pleasant shopping experience. Of note, in my working life I have been a sales assistant, in more than one very busy retail store, in London and it’s always best to smile when serving a customer you don’t know if you are the only person they communicate with all day or week. Or even what is going on in their lives. A bit of kindness and a smile goes a long way.

Terrible experience .Thebags handles were sewn with a needle and thread. Returned back and still awaiting for the refund. Please refund my order No. 20100881345 it’s been more than a month when you received the item back.

Clothes are beautiful and good price. The return form wasn't working in their website, I had to contact them a couple of times and wait a couple of days for an answer, but in the end they provided the return label and everything worked out

Returns...still waiting for a reply after
nearly 2 weeks ....not a good customer service picture for on line orders...so please be careful when ordering on line and returning the items.
Live chat line gave instructions to go into my account..there's nothing on the account to even say that I have ordered the products so I could return the items..
Unless I have ordered in a another way which I am not aware of! I have sent an email on the support line to complaints ...let's see what goes in next ...with all the time and effort it has taken think if I knew eailer I would not have bothered...!

I am extremely disappointed with Reserved's customer service and returns process. I tried to return items, but the barcode provided for the return would not scan at the collection point. Instead of offering a practical solution, such as issuing a new barcode or an alternative return label, customer service was unable to help.
The only solution offered was for me to send the item back to Poland at my own expense, which is completely unreasonable given that the problem was caused by their return system. Even more frustrating, they stated that their terms and conditions do not cover this situation, leaving customers without any proper support when technical issues occur.
A company of this size should have procedures in place for handling failed barcodes or return label problems. Customers should not be expected to bear additional international shipping costs because of a system issue beyond their control.
Unfortunately, this experience has left me with very little confidence in Reserved's customer service and after-sales support. I would think twice before ordering again.

Absoulte nightmare trying to return goods
The evri label doesn't register when bringing to an evri shop.
Downloaded so many labels all the same problem and sent customer service countless of messages which are ignored or not helpful. Definitely won't be using reserved again

I realy like clothes from Reserved. They are good quality and stylish. But the return process is nightmare. I'm struggling at the moment with returning some items because barcodes on return label doesn't work. Reported to customer service a few times but it seems like nobody listen. Communication with them is useless.