Reserved Reviews 

I had a very disappointing experience with Reserved.

I ordered several pieces of clothing, but unfortunately they never arrived. What made the situation even worse was the way Reserved handled my refund. I spent around a month trying to get my money back, with repeated delays and excuses from customer service.

In the end, I had to contact PayPal myself to get help recovering my money. I should never have had to go through this much trouble just to get a refund for an order that I never received.

The customer service was extremely poor and I felt that my issue was not being taken seriously. The whole experience was stressful, time-consuming and completely unacceptable.

I would not recommend ordering from Reserved online based on my experience. If something goes wrong with your order, be prepared to spend a lot of time chasing them for a resolution.

Awful experience, i returned £87 worth of item and only received £37 back, several email sent still no refund. The return process is so paimful. Im fighting for more than a monrh. Its bad

Reserved in Brent Cross shopping centre has become my favourite shop.
The clothes are different with a creative flair that's missing from other stores.
The sizing is a good fit and some of their co-ord fabrics are similar to Jniqlo.
The staff are fantastic they go out of their way to help me, and I always enjoy the experience.

I am so shocked and sad. I was a big fan of Reserved until i got a big disappointment today. My last order had 7 items. After placing the order, i got an email that one item will be missing and got a refund for it, as well as a 10% reduction code as a sorry which is only can be used for one week and only online. So it expires tomorrow. But this is not the issue.

After a week, today, i received the order and was so excited. Three trousers i have ordered as a gift, and i am traveling in 5 days. Unfortunately, the first one i had in hand, had some stain on it... I got the second, and again directly i saw a small tear in the fabric... I was afraid to check another item but i did. The first look was ok, but unfortunately it had also visible stain on one of the legs as i opened it... Actually i didn't open the other items anymore... I am still annoyed and frustrated... Now, i should return and maybe look for new gift few days before traveling...

I can understand the high demand, specially in sale time and items. But 3 out of 6 items (and still didn't check the other 3) is already too much. Please try to have more control on items before sending.

Very disappointing return experience with Reserved. I’ve bought many things from them over the years and, as with most online shopping, I sometimes return items. This particular refund was less than £20, and I only realised 4 months later that I had never received it.

Their return process is terrible, you still have to print the label, and customer service refused to refund me because after four months I no longer had proof of shipping. For such a small amount and as a regular customer, I expected much better service.

Have contacted customer services many times on email as per their request on here in response to my review but they don’t reply they don’t do anything. Their statement on here is lip service- they have no intention of resolving queries. I have sent many emails attaching proof all details directly to customer services and no response at all. All this has been going on since May. They do not respond to any emails sent to their customer services. They do not resolve anything you complain about on here either. Ridiculous! Order 20100289574
Since May!!!! Now I’ll get another generic response on here saying contact us directly! I have!!!!

Hello. I am writing here because you have only delivered me 1 out of 3 items i have ordered. I am still waiting for feedback because my package was torn and reglued.
My order number is 101102243480.
please answer my email.
Thank you

Haven't received correct refund for the returned orders, your scammers and a rubbish company you should shut down, first time ordering from here and never again
Will make a chargeback against you, you have lied and said the items are not in return condition and rejected it. As soon as I received orders and tried on and decided wasn't happy with it, I returned the orders the next day or two, all of them were in acceptable condition, but you have lied so you could scam me and report that they are not sellable condition, this is not a real clothing company just a fraud, and this disgusting company needs to be taken down!!

Absolutely appalling customer service from Reserved.

I’ve made several attempts to get support regarding a faulty item that started coming apart after just one wear, yet I’ve received no meaningful response. The physical stores couldn’t help because it was an online purchase, while the online chat was supposedly available but remained unanswered for hours over three days.

I’ve also emailed and received no response. This is extremely disappointing and shows a complete lack of customer care. To make matters worse, my previous refunds from Reserved have taken over two weeks to process.

A faulty item should be dealt with quickly and professionally, but unfortunately I’ve experienced the complete opposite. Terrible customer service and very disappointing experience.

Customer service leaves much to be desired. After I returned the (defective) products, I waited more than 14 business days for a refund. I didn’t get to use either the clothes or the money. Their response is a generic one generated by AI. I won’t be buying from them again, and I’ll be sure to spread the word about their poor service.

Great items, great price. Items took just under 2 weeks to arrive but the warehouses are international so this is always going to be the case. Would order from again!

Clothes are of decent quality, however the most disappointing is the packaging. The outside tape of the parcel was literally taped to the clothing inside and then after opening up, I had so many missing products! I placed the order on 5th August and only delivered on 13th August. I have emailed them but yet to receive a reply. I’m hoping to get a quick response but worried about customer service as the other reviews are making me regret buying from this website!
Order number 20100923039

Review edit on 24th August

The customer service is AWFUL. I had also reached out to them about stained clothing, after washing, as the material had random green patches on one side. This is worrying as I am concerned of potential mislabelling...this was raised by another review.
I had shared a signed document as requested and shared the parcel photos I had. But they keep insisting for more photos and do not take customer concern seriously!!!!
They send the parcel and they take NO responsibility for lost items or damaged parcel.

AVOID!!!! Deleted the app and stay well clear of this company!!

Great quality of the dress, fast shipping and the customer service works perfectly. I was having an issue and they fixed it within 10 minutes of contact. Definitely will shop from them again. Keep the good work.

This was an extremely poor experience. Not only was the product quality terrible, but the after-sales service was even worse. I wrote a review because of their appalling product quality, but they unilaterally removed it. I am extremely dissatisfied with this action; it's tantamount to deceiving customers. Their reviews are all fake. Anyone who sees this review, please do not buy anything from them again.

Items returned and according to Evri were received August 6th . No acknowledgement or indication as to when I will receive my refund . I have emailed but no response !

Cheap price, good product. I am impressed with the quality. The shipping can take very long time. Sometimes as long as two weeks especially you order multiple items.

I have been waiting for over 10 days after having returned my packages via Evri drop off.
Order number 20100906006
I have tracking for this but the package has not moved since 27th of July. I’m still awaiting my refund and have sent numerous emails to the retailer only to receive what some of you have described as a generic response.
Theres no customer service no. to contact on either! I have already emailed last Friday and today and no one has responded.

My parcel was redirected to a locker without me actually requesting it then the "customer name" section instead of having my name said "f*** off"
I would love to hear an explanation for this. I can send pictures..
I did email customer service just to receive an automated AI response. I'm still waiting.

*edit: I did email customer care 4 times(!) no response... so telling me to email them to resolve seems to be pointless as I've already did and they are just ignoring me

Extremely disappointed with Reserved. My parcel was due for collection in early July, but I was never notified by Evri (courier used by Reserved), and tracking suggests it was never delivered before being returned. Despite this, Reserved has incorrectly implied that I failed to collect it.
What stands out most is the poor customer service. My queries have not been properly addressed, and responses feel generic and dismissive, failing to engage with the actual issue. I have now been waiting over four weeks for a refund, despite following up multiple times, with no clear resolution or accountability.
Overall, a frustrating experience caused not only by delivery issues but by unhelpful and ineffective customer support.
*** Edit after response from seller:
I have emailed you 3 (!) times already and you did nothing to find a resolution. I do not believe you will bother to do anything.

Filled in a return form 3 days ago and still no Return Label received. Sent an email to customer service and been trying to reach out to have a solution and nothing, no customer services whatsoever. Very disappointed, I am loyal customer and have been ordering with Reserved for years now, but after this incident I am very hesitant to order again.