Review of Reserved


Rated 1 out of 5 stars

Clothes are of decent quality

Clothes are of decent quality, however the most disappointing is the packaging. The outside tape of the parcel was literally taped to the clothing inside and then after opening up, I had so many missing products! I placed the order on 5th August and only delivered on 13th August. I have emailed them but yet to receive a reply. I’m hoping to get a quick response but worried about customer service as the other reviews are making me regret buying from this website!
Order number 20100923039

Review edit on 24th August

The customer service is AWFUL. I had also reached out to them about stained clothing, after washing, as the material had random green patches on one side. This is worrying as I am concerned of potential mislabelling...this was raised by another review.
I had shared a signed document as requested and shared the parcel photos I had. But they keep insisting for more photos and do not take customer concern seriously!!!!
They send the parcel and they take NO responsibility for lost items or damaged parcel.

AVOID!!!! Deleted the app and stay well clear of this company!!

14 August 2026
Unprompted review

Reply from Reserved

Please send your inquiry to the email address support.gb@reserved.com. 📧 We assure you that we will respond to all emails as quickly as possible. You can also write using the form: https://www.reserved.com/gb/en/contacts