GCX Reviews 

I almost never leave negative reviews, but this is extremely disappointing.
I bought $500 in gift cards (8 total); two of them totaling $100 did not work at all. I contacted GCX and provided the documentation they requested, including vendor verification that the cards were redeemed by a different user who happened to have my same (common) first name. After many emails back and forth and significant effort on my end, they denied the refund and implied I redeemed the cards. Very frustrating.
I tried resolving this directly and in good faith, but at this point I'm going to dispute GCX's charge on my Visa. I have used Raise (now GCX) for years, but based on this experience, I will never use them again. The discount is simply not worth the risk.

FYI do not use this company. Their CEO and founder went out and got a nice loan to found a crypto to giftcard exchanging system. Needless to say, it isn't going well. While the system is not implemented yet it has obviously effected their main business and customer service. For those of you that feel scammed, myself included, I encourage you to file a complaint with your state attorney generals office. Its usually fairly easy to do online and is more than likely the only way you are going to get resolution.
Edit: reasons I am closing my raise account. 1. No customer support by phone. 2. I get a faster response to complaints on trust pilot 3. Constant blocking of my account for no explainable reason. 4. 5 dollar inactivity fee 5. Your TOS say you offer a convenient service. It is anything but convenient. 6. No where on your site do you recommend using a gift card within 90 days of purchase. 7. I asked for the address for legal correspondence and I haven't received a reply. 8. Your email for legal issues is legal at raise
Com. Your service is so bad I had to waste my time writing this and forwarding it to my Attorney General. 10. You can look up my name for my issues. Don't ask me again. Im done with talking. My State AG will do it for me. Thank you.

I have been using the website and the app for a couple of years now and everything was working fine up until a few days ago. For some reason my orders are not going through. My payment method is not charged. The order is not processed. The cards I order are never received. There is no explanation. No message displayed on the website, no e-mail, no text message. Nothing. Clicking the chat button does nothing. In the end I have to cancel the order. Will someone from GCX please explain what's going on?

I submitted two gift cards that I had stopped using for various amounts. They finally accepted them after a few days and then a week later told me there was a problem with both and that a customer reported the balance as $0. I had stopped using the cards so that was impossible but I already unlinked them from my app so I couldn’t check but they just took my gift cards and said their was a problem so they didn’t have to pay me.

Update: The card has appeared on my online account but still does not appear in my app. I appreciate their reply below, but their failure to acknowledge that their app is not showing a card I purchased is really frustrating, and I will be keeping the review because it is frightening that they cannot identify this issue in my app (and claim I never emailed them back -- I sent them a screen capture of the issue with my app!)

I've been using Raise for ten years, and unfortunately, they have gone downhill. After spending boatloads of money over the past decade, I encountered a bug in their app. Long story short, I was charged for a gift card I never received. They've now replaced customer service chat with an AI bot, which told me it had opened a ticket. Seven days later, no response, forcing me to file a chargeback (which I won). tl;dr GCX Raise has gotten greedy, reduced its customer service, and instead of fixing problems will wait for a chargeback, ask the customer to remove their chargeback (instead of fixing their problem), and then will lock your account (with dozens of gift cards inside). Yikes. This is a breakup.

Blocked me from using them, I never have used them before, very strange. Their loss not mine.

I bought a card from them and didn't realize it had to be used within 90days. when I tried to use it later, the balance was gone. More reason I will always prefer a hands-free service and Quогеnt ѕevеns been working well for me and always come through with payment.

Be careful. Cards which have a pin number are probably safer than ones that don't. I would recommend checking the balance as soon as you get the e-card. Physical cards with the pin# not scratched off are probably the safest. Do not buy ROBLOX cards in large denominations because you don'need a pin# to redeem. In my case I bought a $25 card for my grandson for Christmas on Christmas day. He entered the information on the card and it was invalid. I tried to get a refund but after many emails with customer service they told me they contcted ROBLOX and the card had been redeemed and my money would not be refunded. Good luck if your gift card doesn't work because it's not the same as when it was Raise. It's hard to beleive after being a long time customer they would basically acuse me of trying to scam them out of $21. Not a very reputable company. Be prepared to loose your money if your card doesn't work. Make sure it's worth the few dollars you will save.

Buyer's Beware. New GCX place is a scam. I had used this site when they Raise and I'm not going to say Raise was without issues. I purchased a Taco Bell gift card that I immediately reported the day after purchasing for being an "invalid card number." Sent the screenshots, gift card information, ect. But ended up taking it as a loss. So, only ripped off once by Raise. Fast forward to this GCX, this site all of a sudden has denied me access to log in to my account, this account has or I guess I will now say HAD 2 or 3 unused gift cards. I know that when I purchased these cards GCX claimed all gift cards came with a 1 year guarantee, but now after reading the most recent reviews on Trust Pilot, I imagine that I have now been ripped off for all the gift cards I previously purchased since it's been well over 90 days since they refuse to allow me to log in to my account. The reason they give is ridiculous, according to GCX they don't recognize my device. Well you people sure recognized it the last few times I was able to log in and purchase the damn gift cards.

Gift cards were used by the time I got around to trying to spend. They only give a 90-day guarantee and basically said I was SOL. Terrible and no help. Not worth it.

Worried about gcx is a scam ....
1) Tried to sign up for a new account. Everything LOOKED like it worked ....
2) purchased a gift card. Transaction seemed to go through.
3) BOOM email saying transaction canceled. Email said "goto this site and click on bottom right gcx for help". That site had no such gcx logo on the bottom right. had to find support some other way. Support email said I needed a photo ID .. which is fine, but, they should have said that at account startup, not lock my account and then ask for photo ID.
4) Website says support available only 9 to 5 mon to fri ... and I'm trying to buy gift card on a Saturday.

They now have my info and credit card, but I can't purchase anything, and I'm worried they are a scam.

You have it all wrong. I figured out how to delete a card that could not be removed if the "Delete" or "Remove" option was not working. I pressed on
the three lines next to ‘Search My Cards’. I pressed on the black button and was able to delete it. Try it for yourself. You seem to be low IQ individual.

I also have bought gift cards in this site. I transferred fully funded gift cards to Hotels.com, TicketMaster and AMC Theatres. I checked the balance as I added them. The balance was the same as the original one. I then checked a few months later and the gift cards were either missing or the codes didn’t work anymore. That has not happened with any other gift card resellers.

I can’t use their gift cards at the register at eBay.

This site isn't worth the Gamble for your hard earned money.
I have spent thousands of dollars on Gift Cards from Raise/GCX but not anymore. Back a few years ago I bought Gift Cards from them and when I tried to use them and they failed I had a number to call and speak with a live person about this. In the beginning they had a 90-day guarantee but changed it to a full year. I had no problem getting my money back if a card failed to work. Most recently I bought a Moe’s Southwest Grill eGift Card back in May of 2025. I didn’t try to use it until December and it wouldn’t work. I thought, no problem Raise/GCX will make it good. They didn’t!!! I paid $80 for a $100 card. After trying to call them on the 3 different numbers I had for them in my phone I found they were all disconnected. I had to resort to the internet to place a claim. At first, I was told this:

“Your refund request regarding the Moe's Southwest Grill® gift card has been pre-approved pending a balance check.”

Then I was informed that my order falls outside of our 90-Day Money-Back Guarantee period and we’re unable to issue a refund or provide a replacement card.

I think they have operated in bad faith by changing their Money-Back Guarantee period and I would not recommend you purchase any gift cards from this company.

save yourself the headache of picking out a gift crd, ordering it, and then having it canceled by them! go to carddepot instead

Placed an order, but order didn't complete at the checkout due to an error code.

Money was still taken from my debit card and no Giftcard was sent.

I've contacted support multiple times and it's either an automated response or something completely irrelevant to my request.

Ripoff. If you buy a card from them, you MUST use it within 90 days or they will confiscate the balance. You will never see your money again. No morals. Thieves.

Cant do zero stars cause they don’t deserve one I have been waiting for a solution since 28 of October and nothing they have gone quiet. I finally raised a dispute with my bank so they can keep the gift card I bought but never received
Avoid them there are lots of others that can offer the same service and you will not experience problems or at least someone is going to get in touch for any issues . Raise only use robots and automatic replies they are not serious they just want to steal money

THEY DON'T OFFER A MESSAGE FOR "MERRY CHRISTMAS" SO I WILL NO LONGER DO BUSINESS WITH THEM.

ALSO, SEEMS NO ONE IS ALLOWED TO EVER CHANGE THEIR PHONE NUMBER OR EMAIL ADDRESS MAKING IT IMPOSSIBLE TO SIGN IN AGAIN. CAN'T PASS SECURITY.

I been a user of raise (GCX) for well over a decade. Recently, all of my orders result in instant cancelation. They are saying its due to name mismatch, there nothing mismatching. I tried everything I can do from my end to resolve the issue. I tried to contact customer service several times, but you only get a bot. There is no human you can talk to. The only communication is thru email, and they are useless too. Now they are ignoring me. Worst of all, I have over $600 in raise cash which I can't no longer use. Total nightmare.

Im out $150. Sold my gift card and never received the money. They said I put in the incorrect banking info to which I updated and nothing has been corrected. I should have read these reviews. This company is a SCAM. Some should start a lawsuit against these guys