Prepaid-Host Reviews 

347
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I tried to renew my VPS, but every attempt ended with an error while the payment was still deducted from my account balance. My VPS was not renewed, and my money is gone. The worst part is the su... See more

Company replied

Rated 5 out of 5 stars

I had good experience with them just the anti ddos needs to be improved for tcp ports apart from this the support is excellent . I told them that i wont renew since the vps was offline due to ddos s... See more

Rated 4 out of 5 stars

4/7/2023 update: Network issue still needs to be improved, 'cause appearently it's capped at 500 mbps, there're lots of provider provide shared port vps, but their vps could reach 1Gbps network speed.... See more

Company replied

Rated 5 out of 5 stars

I’ve had a VPS for just over a year now with prepaid host. For the price I’m paying it offers great value and has been reliable. I’ve had to contact support once due to a mistake on my side forgetting... See more

Company replied

Company details

  1. Web Hosting Company
  2. Gaming service Provider

Written by the company

Prepaid-Host bietet erfolgreich seit 2018 als Hosting Provider Server, Webhosting, Domains & Voiceserver für hauptsächlich Privatkunden an. Durch unser Prepaidsystem können Sie unsere Dienstleistungen beliebig skalieren, verlängern oder einfach auslaufen lassen – keine Kündigung und volle Flexibilität.


Contact info

3.9

Great

TrustScore 4 out of 5

347 reviews

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Replied to 75% of negative reviews

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3.9

All reviews

(347)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Payment deducted, VPS not renewed

I tried to renew my VPS, but every attempt ended with an error while the payment was still deducted from my account balance. My VPS was not renewed, and my money is gone.

The worst part is the support. I opened a ticket, but after more than two hours I still haven't received any response. This is a serious billing issue, yet there is no urgency from the support team.

Charging customers without providing the service is unacceptable.

23 July 2026
Unprompted review
Prepaid-Host logo

Reply from Prepaid-Host

Hi Tim,

your server was suspended, and a suspended server
can't be put back into service by paying again. That part is deliberate — a
suspension after a breach of our terms shouldn't be something you can lift
by topping up your balance. What was not deliberate is that the attempt
took the money anyway. That combination is fixed now: a renewal that can't
go through no longer touches the balance.

The 9,99 € are back on your account. On the response time — six hours for a
billing problem is too long, no argument there.

Why exactly your server was suspended is in your ticket, and I'd rather
keep those details out of a public review.

Rated 1 out of 5 stars

good service but later scammers

good service but later they take your email client without telling you anything you ask youself why i can't go in my business mails and than you ask in the support and you only get it get
Hi,

that isn't a settings problem, so you can stop hunting for one. We disabled s***.de on our mail platform because spam was being sent from it. The domain itself is switched off on our side, not the individual mailboxes — that's why no login works, whatever you change.

We won't be re-enabling it on our mail servers. If you need mail for s***.de, you'll have to run your own mail server or use an external provider. The DNS for the domain stays with you, so you can point the MX records wherever you want.
"best moment" if you need important things from your mails

22 July 2026
Unprompted review
Prepaid-Host logo

Reply from Prepaid-Host

Hi,

losing access to business mail without a heads-up is genuinely bad, and I
get why you're angry. But "scammers" doesn't fit what happened here.

Spam was being sent from your domain through our mail platform. When that
happens, we switch the domain off on our side. If we don't, our mail
servers land on blacklists and then nobody's mail gets delivered any more —
that part isn't up for negotiation.

What we did badly was the timing of the information. You should have heard
from us the moment we switched it off, not after you'd spent time hunting
through your settings. That criticism is fair and we're changing it.

If you still need data out of those mailboxes, open a ticket and I'll check
what I can export for you.

Rated 1 out of 5 stars

My VPS was blocked after apx 1 hour

My VPS was blocked after apx 1 hour.
They have told me that it was because of email spam, but I am 100% sure that I did nothing wrong.
Could happen to you as well.

13 July 2026
Prepaid-Host logo

Reply from Prepaid-Host

Hi Viktor,

the suspension was triggered by outbound spam from your server's IP — that's what our abuse record shows, it wasn't a random decision.

That doesn't mean you did it deliberately, and I'd take you at your word there. The usual cause is a server that got taken over within hours of going online: a weak root password, or an application with a known hole. From the outside that looks exactly like intentional spam, which is why we suspend first and talk afterwards.

Open a ticket and I'll go through the logs with you — what was sent, when, and from which process. If it turns out the fault was on our side, you get
your money back.

Rated 4 out of 5 stars

Cheap Domains!

I really like there cheap Domains! 5 Stars

The Rootserver are kind of pricy 3 Stars

The Privacy is so good, dont have to tell them allot about you! 5 Stars

~4 Stars in total but when you just need a proxy or a cheap domain than its definetly reccomended

6 May 2026
Rated 5 out of 5 stars

Reliable and Professional VPS Hosting

Excellent service and reliable hosting. The setup was quick, the VPS performance is great, and everything runs smoothly. The support team is professional and helpful whenever assistance is needed. Overall, a very good experience and I would definitely recommend them to anyone looking for a stable and trustworthy VPS provider.

24 February 2026
Rated 5 out of 5 stars

I've been with prepaidhost for about a…

I've been with prepaidhost for about a year now, continuously paying over time for their monthly rootservers that they offer. They are genuinely one of the best for your money value offers you can buy on the internet, the quality and speed you get at such a cheap cost is genuinely unbelieveable. Combined with this, the uptime has been absolutely fantastic - only becoming unavailable ONCE throughout an entire year for me which i see as an impressive feat considering most services have downtime or maintenance which can cause instability.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Budget Hosting

Found the offering on LET, fit the budget.

Was a bit skeptical at first, seemed too good to be true. Pleasantly surprised by the performance, it delivers exactly what I was promised.

Only con i can think of is downtime for a few minutes every now and then (once every month at max)

A budget hosting that feels premium. Must try.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

i got their vps

i got their vps , and it performed good , although i switched to a different provider for different needs , but prepaid host def has my respect , mostly because i have recieved no downtimes and the performance has also been good for this price

22 August 2025
Rated 5 out of 5 stars

Good Provider just slight anti ddos needs improved.

I had good experience with them just the anti ddos needs to be improved for tcp ports apart from this the support is excellent . I told them that i wont renew since the vps was offline due to ddos still they were kind and wished me luck. I hope to come back soon.

Update: After reply to today ticket i might keep since they said in ticket firewall is monitored and adjusted accordingly .

23 June 2024
Unprompted review
Rated 1 out of 5 stars

I am sorry to say

I am sorry to say, the worst experience ever.
After first payment and Server request, I had to wait 12 Hours for Admin to link my server and answer my ticket with "Hey everything worked fine, we had no issue in our end."
Then after reintalling the server from beginning, the server is not accessible anymore with SSH from outside, even if I contact them again, will be the same response, they not accepting their problems inside

Server has also terrible Drive speeds.

18 December 2023
Prepaid-Host logo

Reply from Prepaid-Host

Hello,

Thank you for your review. We would be happy to receive more information about your case. We are always open to feedback and would be happy to clarify this.

Best regards
Christopher Sakel

Rated 5 out of 5 stars

Great experience

I’ve had a VPS for just over a year now with prepaid host. For the price I’m paying it offers great value and has been reliable. I’ve had to contact support once due to a mistake on my side forgetting to apply credit to renew the server, and even for a low priority ticket support were incredibly quick to respond and helped resolve my issues.

30 November 2023
Unprompted review
Prepaid-Host logo

Reply from Prepaid-Host

Hello Matthew,

thank you for your good Rating!

Best regards,
Christopher Sakel

Rated 1 out of 5 stars

u guys suck

u guys suck. no help what so ever. customer service didn't even attempt to help me with my problem. just attitude and links that were dead. i still have money in paysafe there and i will never use it with u. it will just rot away.

6 October 2023
Prepaid-Host logo

Reply from Prepaid-Host

Hello,

you have not complained to us about the server or the service in any time. You are welcome to contact our support team to solve the problem.

Rated 3 out of 5 stars

System performance and the price is ok but...

System performance and the price is actually pretty good but sadly they've a big internet problem and it sometimes just stops working (not that my internet is bad). If you gonna use the OS Ubuntu, the whole root server wont work because of unknown issue. Debian does work though

27 May 2023
Unprompted review

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