This was one of the worst experiences I have ever had with a company. And they have had a number of opportunities to make it right, and haven't.
And we are talking 45 emails exchanged at last count!!!
I ordered two small cooling blankets for my 7 pound pup who was going to be spayed. I ordered them three weeks ahead of time.
First I am informed they are waiting for more product; that the item is so successful, they sold out. That it could be weeks of delays. Then I get an email saying they will send me the Large size instead, plus several "free" gifts that I could choose from.. . seemingly to make their mistakes okay. I wrote to say I only wanted the Small size.
My small dog wouldn't even get near the Large sizes.
When I contacted them asking to send me a mailing label to return all items for a full credit, emails start pouring g in about all the alternative ways I can return the product!!!
Keep it and get a % back, etc.
Since I NEVER HAVE RECEIVED MY ORIGINAL ORDER, I asked again for a mailing label to send it all back.

Then I am sent a form to fill out, with notes about how I have to now pay for shipping, AND a restocking fee, AND how they may decide after receiving the items they will not give me a full refund. AND shipping back cost me twice as much because I was returning larger items than what I ordered. And I now had to pay shipping to also send back the so-called "free gift items". So the original amount I was charged on my credit card is being chipped away by all the ways they underhandedly take advantage of customers.

AND they have a small window of a week that they will accept the returns, despite the fact that all of this back and forth took ONE MONTH of my precious time!!!!

Pelsbarn is really good at enticing, giving free add-ons, placating, sending the wrong product, sending endless emails, etc. If they would spend that energy and send the order requested, they might have some semblance of customer service.
I cannot urge you enough to NOT buy their product. Any of them. THIS WAS A HORRIBLE EXPERIENCE.

Many of their emails mentioned the two owners names: Fay and Maya, and how they were a small team and new company trying to make it. "Making it" and becoming successful has everything to do with cheating their customers, not being a professional company that respects their customers.
BEWARE.

I received my two cooling car beds. One of my dogs passed away and I didn't even open the one package. I asked to return the item. I got multiple excuses by email that I would get a delayed response due to volume of emails they get. Finally, two weeks later I received an email offering I keep the item and get 30 % off my next purchase. I wanted to return the item. No label was sent and I paid $25 to return the $100 item. I followed the email instructions. I sent the tracking number to the company as instructed in an email. I followed up to make sure the item was received and was sent back an email that it was at the warehouse pending inspection. I was not worried about it since the package had not been opened and sent in same condition it had been delivered to me in the box. Nothing again so I reached out in an email to find out about my refund to be told that it wasn't at the warehouse and asking me to send a picture of my tracking number. By this time, I no longer had it after confirming delivery with this company. Now I am told that it is not at the warehouse and I need to take the tracking number to USPS to find it. The hoops this company has put me through and the lies they tell, I would never recommend them. I have asked twice now for a phone number to speak with supervision. I have very little hope in ever getting one. They have excuses and delay tactics to keep you from returning their product. I paid by credit card but because of all the delays, they got paid. I still plan to contact my credit card company to report fraud by this company. Too many excuses causing delays and misreporting of information, makes me believe that I am not the only one they try this tactic on. I returned this item 06/29/26 after delayed response by company. It was received at my home on 06/12/26. Now it is 07/24/26. Beware!
Unsatisfied customer

Last year I wanted a dog’s bed, and being computer clumsy, I came to order four, paying for one. Four came by post, and I sent three back. But they returned. This happened three times, and finally when I decided to pay for all, Pelsbarn decided no, so money for three Pelsbarn beds returned. Now there are dog beds both upstairs, downstairs, in my car and in my husbond’s car, and Rinne sleeps happily everywhere.

Well here I am for a THIRD TIME writing a BAD REVIEW FOR PELSBARN!!!
They finally sent me a return label request. Today when I had the time to drive to a facility to have them print the label the information was no longer there. They withdrew my ability to go and return the product. In its place was a message from Trustpilot saying PELSBARN thinks I reviewed the wrong company!!!! How is it I reviewed the wrong company with providing an order number from their company and having previous written communication with them. The experience with PELSBARN
keeps getting more convoluted as the days pass!! All I want to do is return the product which my dog would not lay on and simply have my money returned. With all the aggravation they have given me at this point they should spare me the hassle of a return , let me drop off these cooling mats at a shelter and just return my money!
If that is unsatisfactory just resend me a return label and offer to return my money & actually return my funds. Outrageously bad service the likes of which I have never experienced before. This should have been a very simple process. However with PELBARN HAS MADE RETURNING AN UNUSED PRODUCT A MISERABLE EXPERIENCE!!!

Since you are not responding to my email, I will post everything here. You keep on telling me that you found some discrepancies in the TRACKED hours I worked. But you can't even provide those details. Are you telling me that Hubstaff is inaccurate?

All those employees you fired were paid immediately, and now you just want to do the review and decided not to pay the invoice? That's odd, and you're taking it personally. Are you that UNPROFESSIONAL?

Avoid this website - this is totally scam, pretending to be a Norwegian store.
First of all it took almost 1 month to receive the order, it was sent with some Chinese logistics company.
Secondly, the product did not match the right colour. When asked for change for colour - got offer to buy new product with 20% discount.
Return has to be done to Netherlands on own costs.

I ordered the wrong size bed for my whippet, of course he needs a size L. I returned the Medium bed I had bought and Pelsbarn sent me a size L. That got lost on the way. So they are sending me a new bed, I hope it has better luck. Maya has been very helpful and sent me nice updates along the way. We now have (or soon will have) four beds from Pelsbarn and our dog loves them. Highly recommend this seller.

For the first time my poodleboy Frank could stay calm and relaxed in the Pels Car bed. Nice and lovely comfort in this furry embracing carbed.

My Dog love his Car Bed and he sleeps better in his other Bed he have at home.

Sadly, I responded to an ad on Facebook for a pet bed for $128. Cooling BED not polystuffed border and a flimsy nylon/polyester piece of fabric. NO bed. This company also advertises the same bed it sent me on Amazon for under $50. "It may come from the Netherlands or it may come from China". There was no packing slip or receipt, no markings on the package with any address.
In communication, they say we're sorry you're disappointed, we'll refund you 30% and you can donate it. It looks as though a child made it. there is no padding except in the roll which is sewn to one side of the fabric, and such a small amount of stuffing that it won't even support the fabric.
They are listed by several spellings on Who Is Pelsbarn, Pelzbarn etc with the same 'description of their 'family business'.
Do NOT hit the buy button on FB. Find the company website, shop for what you want. Check reviews, and be very clear with your decision.
After much communication, the company and I were able to come to the best decision. To return the item following their guidelines. Packing, tracking and communication = refund. (7/14/25)

Very good products! I have bought several in the last year !

We are very happy with the cooling mat and car seat from pelsbarn.no
I will definitely check out their selection next time I go shopping for my dog.

Very appreciated product from our wonderful Cowsky both cooling mat and car bed

I love the x large calming bed I got for my dog. It fits great in the car and my dog loves it. It also came with a seatbelt that hooks to his harness so now we have an extra. It did take quite awhile to receive the item; but I love that they donate to rescue and shelter animals.

The complete delibery was veru good, little slow deliverytime but all info eith delivery
was very good, the product was very good

They sell a double car bed and expect you to pay for extra for 2 seatbelts. I think for $140 dollars the least they can do is provide you with 2 seatbelts. Disappointed

When our product was delivered the driver caused damage to our property. We reached out to Pelsbarn who asked us for the order number and other specific information. We sent them the requested information as well as video from our cameras showing when the damage occurred. We have asked for the information of the delivery company and have not been provided this information, even further now Pelsbarn is stating there is nothing they can do. This is a clear sign that they do not care about the customer nor damages caused by their delivery company. Such a shame

there was a problem with my order. lilly and bianca at pelsbarn took care of it. i like the bed.

thank you,

rick san diego,ca