Synthesia Reviews 

Very good experience, dynamic and easy to understand

Please do not get Synthesia. The personal avatar is atrocious. I paid $89 for the monthly because all the avatars looked so great. There is a reason it takes almost a day to upload the personal avatar! It was HORRIBLE quality. My avatar was shaking and the voice was screechy. They also have weird policies and restrictions. I really wish I had tried it out but didn't want to do annual and figured I'd do the monthly. Big mistake. Worst AI avatar generator I tried. If you get a monthly subscription they do not offer a refund even if you only used it for a few hours and decided it was horrible. Stay away. This is horrible, terrible and overpriced.

this company doesn’t issue refunds so think before you spend as unreasonable moderation is disruptive to your work. moderation is not reliable! waste of time and money to even pay for this! I paid and within 10 days, it keeps moderating the lessons I was creating! I won’t recommend!

It could be a good experience, but it’s not very user-friendly to try out. I wanted to experiment with video dubbing using a 7:30-minute video I uploaded. It took about 30 minutes just to get a one-minute demo back. I couldn’t even download it to my computer because it was deleted during the process. I also couldn’t enter comments without paying for a membership (even though the system offers around 37 minutes of free video).

From what I was able to hear—and keeping in mind that it’s AI-generated—the expression in the translation was only partially similar to the original. However, again, I only heard one minute. The dubbing completely replaces the original audio, so things like laughter or applause are removed.

In short, it might be a good option, but you can’t really appreciate it without paying for a membership.

If there would be only service/product that I could pick for not recommending, that would be synthesia. I spent 6 hours to create time sensitive content for my Youtube channel, my video got rejected as given reasoning was Media Reporting policy violations. My content was educational, it did not have any claim as media agency. My experience with agent EVAN was horrible. I only received copy-paste messages that took 10min avg to get response. Even though I tried to explain my self it was never understood and overlooked. There was no explanation for what is causing violation. The answer I got from the agent was upgrade your membership to enterprise account and use personal avatar. I accepted avatar but denied having enterprise account as I was using for personal. Terrible feeling waste of time, opportunity and money. Dont fall for them, just do quick genai search you will find better options

Great product, and the team was so helpful during onboarding. Last Friday, I joined a webinar about using voices with Synthesia, and the speaker, Lousine, did a really great job presenting and sharing knowledge, besides just being a charming person. I will definitely join other webinars so I don't miss any tricks.

All of the trainers are always engaged interacting the participants and responding to chats and questions. If there is ever feedback they don't brush it off or try to overlay it with all of the other wonderful things; they recognize the challenges and let us know that that is something worth noting or being addressed.

There was a lot of really helpful information for a beginner!

The training presenter was very natural and personable. Not at all like attending a strict college lecture. All her support people were on board to quickly answer questions and provide good feedback. Very engaging and informative. Also, this was a training session that didn't go on into infinity, to where we forgot more than half of what we learned.

Interesting New Features, Great Presenter

Great trainer, engaging and informative.

Cory did a great job responding to my emails. Very quick and professional

They were dishonest from the beginning about the credits rolling over. There are massive limitations for this platform including the following: facial features do not match the words, you are limited to 30 second videos, and the credits barely allow for one video a month. They also continue to charge after cancellation. There are better AI programs out there

The avatar looks very fake, like an old videogame.

All started really well. Tried to create my free Santa video. Said 5-10 minutes but after an hour of waiting at 99% I never received it! Really disappointed as wanted to send it to my grandchildren before their bedtime.

Moderation process is inconsistent and unreliable.

We created an educational video for our customers explaining our platform. The video was approved immediately using one avatar. The next day, with the exact same script and content, we changed only the avatar — and the video was denied by the moderation team.

No clear policy violation was identified, and the content was not promotional, misleading, or advisory in nature. This inconsistency creates unnecessary delays and uncertainty, especially for businesses that rely on predictable workflows and compliance clarity.

If moderation decisions can change solely based on the avatar used, without changes to content, that should be clearly documented and enforced consistently. As it stands, the moderation process feels subjective and incoherent, which undermines trust in the platform for professional and regulated use cases.

🚨 Total Waste of Time and Money 🚨

My experience with Synthesia.io has been extremely frustrating and disappointing. I initially signed up for their service paying $89 per month, expecting a professional, reasonably priced tool to create videos. However, as soon as I actually started using the platform and needed additional video minutes, I was shocked by their pricing model.

When I requested more minutes, I was quoted an additional $10,000. Yes—ten thousand dollars. This is completely absurd and wildly disproportionate to the monthly subscription cost. I have never seen such an unreasonable upsell for something that should be a basic, scalable feature.

This pricing structure feels misleading and unrealistic for small businesses or individuals who genuinely want to use the platform. Instead of offering transparent, fair usage tiers, you’re essentially locked out unless you’re willing to pay an outrageous amount of money.

Between the subscription fee and these extreme extra charges, the service is simply not worth it. I would strongly advise anyone considering Synthesia.io to read the fine print very carefully and think twice before investing your time or money.

Save yourself the frustration and look for alternatives with honest and reasonable pricing.

Synthesia is easy to use and always improving. The avatars are the best in the industry at the moment.