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HeyGen Reviews 

3,221
•
TrustScore 3.5 out of 5

3.7

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,367 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the platform is quite easy to navigate and successfully produces impressive, realistic video results for various projects. Many people really appreciate the helpful features, finding that it saves a significant amount of time when creating content. However, some reviewers were not happy with the confusing credit system and unexpected costs encountered during editing. Some people also felt that customer support was completely unhelpful or unresponsive when trying to resolve billing issues. Others noted that the artificial intelligence occasionally struggles with following precise prompts or handling correct pronunciation.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the platform easy... See more

Product

Users describe ambiguous interactions with product, noting it is a capable and intuitive tool for creating... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the... See more

Customer service

Clients share ambiguous opinions on customer service, highlighting stark contrasts in their support... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence, with many customers praising intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The images generated by the software is decent.I would like to see more consistent cloning with the projects being created. It's fairly easy to navigate and understand the process. I think its a super... See more

Rated 4 out of 5 stars

I really enjoy HeyGen. I think the quality is outstanding. The only thing that I would change is to not have subtitles overlapping with on screen text. Also, I run out of credit too quickly. It needs... See more

Company replied

Rated 4 out of 5 stars

I found myself burning through my credits, producing sub-par videos. It's too bad there isn't a process to produce a small piece of the video, just to see if the model will produce acceptable facia... See more

Rated 4 out of 5 stars

Overall pretty good. I've only used the flagship Avatar V model. The model behaves quite well most of the time, although not always. One thing that is noticeable is that the fidelity in between chara... See more

Company details

  1. Software Company

Written by the company

Professional AI videos can be done just by typing, clicking, dragging, that's it! With unparalleled experience of customization and personalization, HeyGen's 100+ realistic AI avatars can be your engaging spokesperson talking in 40+ languages with diverse accents for various use cases including marketing promotion, personalized sales pitch, eLearning, training and development, explainer and how-to videos. No more expensive and time-consuming camera crew, video agencies or actors/actress. You now have a personal video studio in your hand! Try it for free! Visit https://www.heygen.com?sid=trustpilot

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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3.7

All reviews

(3,221)

1,794 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great product. Results were outstanding. I created a few videos. Editing is easy too. The AI video generation is simply superb. Initially I tried scene by scene, didn’t work out for me. HeyGen video generation is awesome. I tried Synthesia, HeyGen is definitely better.

3 September 2026
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