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Superbalist Reviews 

18,969
•
TrustScore 4.5 out of 5

4.6

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 18,118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that parcels often arrive much earlier than expected and are always kept updated throughout the shipping process. Shoppers also highlight the impressive quality of the items, explaining that products consistently match online descriptions and arrive in careful, secure packaging and meet expectations. However, some people mentioned receiving incorrect items or wrong sizes during their purchase, which required contacting support to arrange exchanges. Despite these occasional order mix-ups, consumers generally appreciate the efficient return and refund processes that help resolve problems fairly quickly.

What people talk about most

Delivery service

Clients share satisfaction with the delivery service, often highlighting fast turnaround times and packages... See more

Product

Consumers find product to be positive, highlighting high quality items that match website descriptions.... See more

Service

Users describe positive interactions with service, highlighting efficient support, prompt delivery, and... See more

Order

Reviewers highlight positive aspects of order processing, noting smooth deliveries, easy online placement,... See more

Quality

People report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best offered professional service ever, you are kept posted about your order until delivery The returning of goods process is also very transparent and fast The products are a true re... See more

Rated 5 out of 5 stars

I've been shopping from this store for years now and I can honestly say I've never been disappointed. What keeps me coming back is the consistency quality is always top notch, prices are fair,... See more

Rated 5 out of 5 stars

the fact that you use takealot delivery service is genius because them peopls are so efficient & super reliable, my product is in save hands. thank you for tying my shoes to the end as well 😂

Rated 5 out of 5 stars

Honestly, I cannot fault you guys for your efficiency and great customer service. An outstanding job! The fact that I could get goods exchanged immediately on the spot? Amazing guys, a job well done!!... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Streetwear Store
  5. Women's Clothing Store

Written by the company

Online South African retailer offers a wide range of fashion, beauty, and home goods. It features clothing, footwear, and accessories for all ages from numerous international and local brands. A comprehensive selection of makeup and skincare products is available.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.6

All reviews

(18,969)

18,861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The Superbalist App is Lovely!

The Superbalist App is extremely user-friendly, making it a pleasure to use! The fact that I can use Apple Pay at checkout is an added bonus! I just wish that they would extended their partnership with Takealot, to included free delivery options for TakealotMore members!

30 August 2026
Rated 4 out of 5 stars

Impressive From Start to Finish

I had an excellent experience with this company. The ordering process was straightforward, delivery was on time, and the quality matched expectations. What stood out the most was their exceptional customer service — courteous and highly responsive. Highly recommended.

27 August 2026

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