Shoes For Crews Reviews 

I ordered shoes online. The website auto populated an address I haven’t lived at in a year At checkout without giving me a chance to correct it before billing my pay pal account. I immediately emailed customer service alerting them to the problem and giving them the right address. They had three days to correct it before the shoes shipped and did not do so. The shoes got delivered to the wrong address and I have no way to retrieve them and “customer service” emails (five of them) Say tough luck pal.

Beware! Spend your money elsewhere! Paid for overnight shipping over 5 days ago. Still, no shoes. Customer service is awful wit some guys on the other side of the world placating (lying) to you, if you can understand what they're saying, which is almost impossible.

I ordered a pair of shoes on May 20th, 2026. I paid for 3-5 day shipping. The label was created on May 21st, but was never picked up to be delivered. I have contacted them several times and STILL have not received any updates on my shoes. I am beyond annoyed and will never order from them again.

Should be an option for zero, after ordering shoes ($200) they were on back order got one email thanking me for my order and the second stating they are on back order. Eventually I got my refund, 3 months later they all of a sudden took the $200 out of my account without me knowing .. I called and they said the shoes were sent, i tried to dispute it even yes got pretty upset with them and asked to speak to supervisor. I was told I had no choice the shoes were sent already. I hung up. I called back to get a tracking number and they cannot provide one, said I’d get an email… still no email. Sounds like fraud to me.

I had a very frustrating experience with Shoes For Crews. I returned a pair of shoes following their instructions, but they are now claiming they never received the package and are refusing to issue my $175 refund.

As a customer, this is extremely disappointing. When you follow the return process properly, you expect the company to stand behind it. Instead, I’m left out a significant amount of money with no resolution in sight.

Customer service has been unhelpful and dismissive, offering no real support or accountability. I would strongly caution others before ordering from this company, especially if there’s any chance you may need to make a return.

Very disappointing experience overall.

Been ordering for years the shoes are great but unfortunately this time
They were not delivered and then returned (not by my) they were never delivered
My account was credited for the amount but not the shipping which I feel not acceptable
I will never order from them again and feel that the need to improve there customer service

Mine broke after 3 months of use.. how sad

Shoes for Crews has the worst customer service I've ever experienced at any company. I am convinced that they do not want to help you. Any time I need to submit an exchange for another pair something always goes wrong. I'm an admin assistant so I have to order from them frequently for work, and when mistakes are made I am the one to blame even though they're the ones causing issues. If it were up to me, I would never order from them again.

They send me the wrong size. And want the custumer to paid for the shipping on the return. The custumer service is a joke to them no empahathy. I was a costumer for over three year. Never before have and issue till now but this is a deal breaker for me. Unasseptable.

Reading some of the negative reviews this doesn't seem to be the original shoes for crews which have top rating and only had positive experience ordering through European website.
Best non slip shoes on the market.

Last time I ever buy Shoesforcrews!It’s a scam to send shoes back and forth for wrong sizing. When u call no matter what they charge u $7 dollar return. The exact profit they make off the sale. The support line is run by Indians in another country. Scam scam scam. Notice they take down all bad reviews as well. Enjoy the $7 dollars. I’ll tell every server I know to never buy your junk shoes.

2500 plus style but useless
Customer support is 0 wait for hours nobody will answer the phone

Absolute scammers stay away like he plague!!

originally bought a pair in April, kept being backordered, it never shipped. had to cancel

bought a new more expensive pair instead, sizing was off so returned for a new pair..

months later still didn't get replacement, called for info and they said I had to provide them with a tracking number.. WHICH I WAS NEVER GIVEN
I just slapped the return label on and dropped it off.

I had to prove to them that they had my return to get my refund, Had i not done that they would have kept my money! ABSOLUTE SCAMMERS

In the meantime I bought a new pair and they had the audacity to charge me more than my original purchase!!

as a GM, I used to recommend to all my staff.
Our company will never deal with you scammers again.

Hi, good afternoon.
I bought a par of new shoes for me through the internet, from shoes for crew, as they say to be specialised in shoes for workers. Unfortunately, after 2 to 3 months wearing these shoes I got frustrated. The shoes are comfortable and that’s it. It’s a bit heavy, and now is ugly, it looks like to have been in the Second World War, with many marks, it’s destroyed. In the meanwhile the other par of shoes that I still have they are absolutely fine, not so comfortable, that is the reason that I had to buy a new one at that time.
I don’t like to make a bad review, but as I paid a lot for it, I have to let everyone aware about it.

It's Monday May 26th 2025 as I write this. Customer service is extremely incompetent. Slow to fix anything. I only order because I can't get my shoes in person. If you can try not to use them. I wish I was kidding about how bad the customer service is. I'd give 0/5 if I could

Shoes for Crews is terrible. They have no quality control on their shoes anymore. The last two pairs of shoes I bought, they were different sizes. One shoe was wide, one shoe was narrow or regular. This happened twice now. They were extremely uncomfortable (the ones with wrong sizing but saying 13 wide) and would cause foot pain.
And before that, a previous pair of shoes that was comfortable and had proper sizing only lasted 3 months before literally falling apart.
Basically worse than shoes you buy at Walmart but with premium price tags easily reaching $100.
There are other shoe brands that make true to size shoes that are comfortable and last more than a few months
Buyer beware.

Have felt with them since mid February and 5 pairs, two BBB involvements later finally getting a refund. Over 20 years of dealing with them and quality and service have gone down . Be persistent and take plenty of pictures and contact the BBB . Don’t let them get away with this crap. They prey on people just giving up .

Paid 15 dollars for 2 day shipping. It's now 5 days later and still no shoes. Customer service is giving me the run around. What happened to just doing good business? Sad.

I have been buying work shoes from them for over 10 years.

Initially, the shoes would last me at least a year if not 2, and I always felt they were worth the price.

Over the past few years, the quality has declined drastically. They aren't as well-made as they once were, so now they only last me around 6 to 8 months. I should add that I am now spending more time at a desk and less time on my feet, so I'm not wearing them out, they're just not the same quality they used to be.

Considering that they're now almost 3 times the price they used to be, I just can't justify it anymore.

Purchased some work boots from Shoes for Crews LLC on Amazon. We kept them outside in order to use them when taking our dog outside. The material expanded on the inside and made it impossible to wear them anymore. I contacted the company and emailed back and forth for 4 months to no avail. They asked for information, I provided it, then they didn't respond. Reached back out, they responded with same information request. I provided it again and again, even though they could've just looked at the email chain and found it themselves. Then I requested to speak to a manager. For 2 months they said a manager would get in touch with me. Terrible waste of time.