I've had my Stepprs for about a week! I have really bad PF, currently about to get assessed for how bad my foot pain really is. Today, I wear whatever my feet feel comfortable with day to day. Hope... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent support! Pressed the wrong shipping address when I placed an order on my phone. Sent an email to see about either updating or cancelling, within minutes I got a response and updated the ship... See more
Company replied
I reached out to Stepprs to see if they’d kindly donate me some insoles for a charity walk challenge I’ll be undertaking early next year, in honour of my mum, who unfortunately has terminal cancer... See more
Company replied
Excellent service from Stepprs. I ordered 3 pairs of insoles and a packet with 2 pairs was received one day ahead of schedule. I am now waiting for the other pair as Stepprs were waiting stock... See more
Company replied
Company details
About Stepprs
Written by the company
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United States
- info@stepprs.com
- stepprs.com
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Quick response. Happy to listen and resolve my issue even after 4 weeks of purchase and delivery
Thank you
6 September 2026
Unprompted review
Thank you
I didn’t have any information so I felt lost. Everything was resolved immediately and I am awaiting my delivery
4 September 2026
Unprompted review
Product great, a little slow on response with separate return
It took about 7 requests, but ultimately got the return processed! The items I did receive are great and when I was able to work with the team, my interactions were great!
4 September 2026
Unprompted review
I was really hoping that these insoles…
I was really hoping that these insoles would help with my foot pain. Unfortunately they did not. I was very impressed with the excellent customer service from Stepprs. They stood behind there 90 day guarantee and refunded my purchase. A++++
2 September 2026
Unprompted review
Order wrong size and contacted customer…
Order wrong size and contacted customer service they got it fixed for me did such a good job to fix my mistake
2 September 2026
Unprompted review
Got the refund!
3 September 2026
Unprompted review
I had placed an order which I cancelled…
I had placed an order which I cancelled since I changed my mind and the Stepprs team was very responsive in reaching out and cancelling the order.
3 September 2026
Unprompted review
Great customer service
Great customer service, quick response, helpful and professional support. Thank you for your great service.
24 August 2026
Unprompted review
Ordered size 8
Ordered size 8, package recieved was labeled size 8, but we're way smaller than a size 8. Contacted you by email to exchange and was told that you don't exchange and will have to buy a bigger size.
1 September 2026
Unprompted review
Reply from Stepprs
Hi Mike,
I'm really sorry to hear about the sizing issue and the experience you had when reaching out for help. I understand how frustrating it is to receive a size that doesn't fit as expected and then feel like you weren't given a helpful solution.
We really want the chance to look into this and make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review your order and see how we can help?
Again, I sincerely apologize for the inconvenience, Mike. We appreciate you bringing this to our attention.
-Emily
Prompt and friendly
2 September 2026
Unprompted review
No Customer Service Regarding a Missing Order
UPDATE: Emily from Stepprs replied to this review, stating she had sent me a request for the Order Number and my email address. Have to wonder where she sent this request if she doesn't already have my email address. I'm not going to post my email address in a review, but the Order Number is 1005625.
I can only give Stepprs a one star review due to my most recent order.
I first made a small order to give their insoles a try. I was pleasantly surprised by the increase in comfort and lessened foot pain. So I decided to order some more insoles. That has turned out to be a mistake.
Their tracking system says they were delivered, but I never received them. Upon contacting Customer Service I was first told by "Mitchel" that I would hear from "his team" about rectifying the missing order. No contact was ever received. I reached out again requesting a full refund. "Mitchel" again responded, stating a refund would be processed right away.
It has now been over a month since I reported the missing shipment and over a week since "Mitchel" stated a refund would be processed. I still have no insoles and no refund. I can only conclude the initial shipment was the "bait" and the second shipment the "switch".
Do not do business with this company. They can't address a missing order and they can't seem to process a refund.
31 August 2026
Unprompted review
Reply from Stepprs
Hi Hoagie,
I'm really sorry you've had to keep following up about both the missing order and the refund. I understand how frustrating that must be, especially after you had a good experience with your first order.
We really want the chance to make this right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened and check the status of your refund?
Again, I sincerely apologize for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to look into this properly.
-Emily
Absolutely shocking customer service
Absolutely shocking customer service, I accidently purchace directly from stepprs and didnt add promotional code that would have saved me about £17 on my order, i immediately went to cancel and replace order that they make animpossible task. So I reached out and emailed them,I had an immediate response saying they would put my order on hold while someone looked into it, I then got billed full amount anyway. Contacted them again to have them repeatedly ignore me, then eventually came back to say I had received the best offer, I screen shoted my cart with relevant promotion codes showing discounts would work that i hadn't i received only to be completely ignored again. Avoid this company like the plague
9 August 2026
Unprompted review
Reply from Stepprs
Hi Peter,
I'm really sorry for the frustration you've experienced, especially after reaching out right away about the promotional discount and being told your order would be placed on hold. I understand why you'd be disappointed with how this was handled.
We really want the chance to look into this properly and see what we can do to make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened?
Again, I sincerely apologize for the inconvenience and the lack of communication you experienced. We appreciate the opportunity to look into this for you.
-Emily
Excellent time for a very quick return…
Excellent time for a very quick return response
1 September 2026
Unprompted review
Insoles are too flimsy
Insoles are too flimsy. They are poorly designed and do not offer adequate support. Sadly I wasted my money on my recent purchase as the product is too poor to wear.
4 August 2026
Reply from Stepprs
Hi Asad,
We're truly sorry to hear that your Stepprs didn't meet your expectations. We completely understand how disappointing this must have been.
Your feedback really matters to us, and we'd love the opportunity to learn more about your experience and understand what went wrong. I'll be reaching out to you shortly via email so we can discuss this further and work on making things right.
Thank you for sharing your honest feedback and for giving us the chance to improve.
-Emily
Long Shipping, Feet hurt
Shipping took like 2-3 months for some reason, and support was always some generic/AI response following by several days of wait before an actual response.
The insoles are… okay? If that. I stand a lot for surgery, and I honestly feel like my feet hurt more at the end of the day now, though it’s not awful during the day. Been using them for about a month.
31 August 2026
Unprompted review
Reply from Stepprs
Hi Qasim,
I'm sorry to hear your order took so long to arrive and that you were disappointed with the support you received. I also understand how frustrating it must be when the insoles haven't provided the comfort you were expecting, especially when you're on your feet for long hours.
I'd like to take a closer look at this and see how we can help. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check this for you?
Thank you for taking the time to share your experience. I appreciate the opportunity to look into this and help get things sorted.
-Emily
I needed to change the shipping address…
I needed to change the shipping address before they went to the wrong place and they got back to me very quickly and updated and corrected the problem in no time. I haven’t tried the insoles yet but from their professionalism I’m excited to.
31 August 2026
Unprompted review
Reply from Stepprs
Hi Alif,
Thank you for sharing your experience! We're so glad you reached out before your order was shipped and that we were able to update your delivery address quickly.
Making sure everything goes smoothly from the moment you place your order is always important to us. We hope your Stepprs arrive soon, and we're excited for you to experience the comfort and support for yourself.
Thank you for choosing Stepprs!
-Emily
Really shady business practices from…
Really shady business practices from this company, advertise like they are a uk seller firstly yet Chinese labels all over the packet hence the long delivery times, also when asking for a refund on there 90 day money back policy they acknowledge your request then don’t process any part of it.. waiting now for PayPal to sort this out, all to quick to take your money then don’t respond or flat out lie when they do.
1 August 2026
Unprompted review
Reply from Stepprs
Hi Daniel,
We're very sorry to hear about your experience, and we understand how frustrating this has been.
We'd really appreciate the opportunity to look into this for you. I've sent you a request for some additional information. Please reply with your email address and your order ID (found under the Reference Number) so I can personally review your case, including your refund request and the communication you've received.
We take feedback like yours seriously and will also be reviewing this internally. Our goal is to make sure every customer receives the support they deserve and that any issues are addressed properly.
Thank you for bringing this to our attention. I look forward to helping you resolve this.
-Emily
Customer service was fast
Customer service was fast, efficient and polite.8/30/26
30 August 2026
Unprompted review
Reply from Stepprs
Hi David,
Thank you for your thoughtful review! We're delighted to hear you found our service fast, efficient, and courteous.
We know how valuable your time is, so providing prompt support while making every interaction a positive one is something we always strive for. Your feedback means a great deal to us.
Thank you for choosing Stepprs. We're grateful for your support!
-Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.