The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely recommend SEAGM!! First time using it for a $200+ transaction, and I had to provide my ID (for Security Purposes, which I fully understand), but Support (with Live Chat) was SUPER fast... See more
Company replied
Have been using for years. Customer service is fast, responsive and helpful. Site's easy to use and has great discounts. Also keeps transactional records and useful for when retrieving codes. The rece... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Taman Ria Jaya, 32000, Manjung, Malaysia
- helper@seagm.com
- seagm.com
4.0
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Was very fast and good nic bro is best
Was very fast and good u guys should promote that nic bro 🫂🙏🏻
27 July 2026
Unprompted review
Reply from SEAGM
Hello, Te Nam. Thank you for your amazing 5-star review! We're thrilled to hear you had a fast and smooth experience. We truly appreciate your kind words and recognition of our team's efforts. Your support means a lot to us, and we'll continue working hard to provide the best service possible. We look forward to serving you again soon!
The service was quick and very helpful
The service was quick and very helpful. Easy to work with. 10/10
26 July 2026
Unprompted review
Reply from SEAGM
Hello, Jack Lee. Thank you for your wonderful 5-star review! We're delighted to hear that you found our service quick, helpful, and easy to work with. Your 10/10 rating means a lot to us and motivates our team to continue providing the best possible experience. We truly appreciate your support and look forward to serving you again soon!
Absolutely terrible experience
Absolutely terrible experience. I've bought from SEAGM around six times, but this was the last time I'll ever use them.
I received a voucher that simply doesn't work. Every time I try to redeem it, it says "Invalid code." I contacted live chat, and they told me to open a support ticket. After waiting over a day, their response was that the code shows as active on their system, so according to them there was no problem.
I kept explaining that I was copying and pasting the code exactly as provided, yet it still says "Invalid code." Instead of actually investigating or replacing the voucher, they just told me to contact the company where I was trying to redeem it.
I paid SEAGM for a working voucher, not for them to pass the responsibility onto someone else. Their customer support was completely unhelpful and refused to solve the issue.
Very disappointing service. After being a repeat customer, this is how they treat you when something goes wrong. I won't be buying from SEAGM again, and I definitely can't recommend them.
23 July 2026
Unprompted review
Reply from SEAGM
Hello, Al Ivanov. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your case with our supplier, we confirmed that the voucher remains valid and has not been redeemed. We also sent you an email with a screenshot confirming the voucher's active status.
Based on similar cases, an "Invalid code" message is often caused by an extra space being copied before or after the voucher code. We kindly encourage you to try redeeming it again after ensuring there are no leading or trailing spaces.
If the issue persists, please reply to our email with a screenshot of the error message. We'll work with you and our supplier to investigate the cause and explore the available solutions based on the findings.
We appreciate your feedback and the opportunity to make things right.
Reply from SEAGM
Hello, Hezb Hotak. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We take all customer concerns seriously and would like the opportunity to better understand what happened. As we’re unable to identify your order based on this review alone, we kindly invite you to contact our Customer Support team via Live Chat or submit a support ticket with your order number and a brief description of the issue.
Once we receive the details, we'll investigate the matter thoroughly and do our best to assist you as quickly as possible.
We appreciate your feedback and hope to have the chance to restore your confidence in our service.
I do not recommend using this website
I do not recommend using this website, I am giving 2 stars because in the end I did get what I paid for BUT…
I bought a virtual mastercard as a gift worth 100 USD, as soon as I received the link (which they send you to activate the card) the link was not working telling me to wait 6 to 12 hours and try again, as you can guess when you buy a gift for someone you want to be able to give it to them in a timely manner for an occasion not days after and explain to them why it took longer and all the hassle you had with some random website they don’t need to hear all that bullshit.
I wrote them a ticket immediately and the rude agent kept telling me he can’t do anything just wait like the link says. I requested a refund, they said they will review as the weekend was coming I had no hopes in this getting resolved during it, however I waited til the next day to try again. It did not work the next day either, then they told me to keep waiting and that they will get in contact with the supplier, I informed them this is for a gift, I needed it by the weekend because thats when the occasion was of course that doesn’t matter to them keep waiting. I went to another website and bought the exact same card, same amount, got the code worked perfectly fine.
In a couple of days they managed to get the code to work, but refused a refund because I already had the link although useless to me at that point because I had already gotten it from another place to be able to gift it on time. They don’t care about that - no refund. I spent twice the amount of money I had intended to. They offered me 0 absolutely 0 compensation for the time and money wasted, in fact they had the audacity to tell me to double-check the region and account settings next time before buying, which by the way was never the issue the link was just not working since once it was fixed they were never provided with any region or account settings information by me and if you think maybe they got it from my account that wouldn’t make sense because the gift was intended for someone in a different region than mine, so no the issue was entirely on them.
The only reason this is not a one star review is because I am being objective and they did make the link work some 3-4 days after the purchase, so they didn’t quote on quote scam me. However their support is awful, they won’t compensate you and you should only buy from here if you are not in a rush and have time to spare. Even though I assume most people expect to buy something and get it and be able to use it, not wait days for someone to do something after multiple complaints. Overall hard pass I would not be buying anything from here ever again.
17 July 2026
Unprompted review
Reply from SEAGM
Hello, Alex Grigorov.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by the delay in activating your card.
We also regret that your experience with our customer support did not meet the standard of service we strive to provide. Please accept our sincere apologies if our communication came across as unprofessional or did not provide the level of assistance you expected.
As the activation issue required investigation by our supplier, we escalated the matter as soon as it was reported and closely followed up until it was resolved. We understand, however, that this process took longer than expected and did not align with the urgency of your purchase, especially as it was intended to be a gift. We also acknowledge your concerns regarding the refund outcome and the overall experience.
Your feedback has been taken seriously, and we will share it with our support team and the relevant departments to help improve both our service quality and how we handle similar situations in the future.
We genuinely appreciate your candid feedback and the opportunity to learn from this experience. Please accept our sincere apologies once again.
that girl named "Jennifer J
that girl named "Jennifer J. " is gem of this
she helped me very good and she told me by step by step like ai maybe ai but she was very good very fast answering
21 July 2026
Unprompted review
Reply from SEAGM
Thank you so much for your amazing 5-star review, Cbaston Got!
We're delighted to hear that Jennifer J. provided clear, step-by-step guidance and fast responses. We'll make sure your kind words are shared with Jennifer J. Recognition like this means a lot to our team and motivates us to continue delivering the best possible service.
Thank you for choosing SEAGM. We truly appreciate your support and look forward to serving you again!
Really trusted site and support team so…
Really trusted site and support team so good 😊 Recommend 💯%
21 July 2026
Unprompted review
Reply from SEAGM
Hello, Md Motin Pramanik. Thank you so much for your wonderful 5-star review!
We're delighted to hear that you trust SEAGM and had a great experience with our support team. Your kind words and recommendation mean a lot to us and inspire us to continue providing the best service possible.
Thank you for choosing SEAGM. We look forward to serving you again!
Account banned and RM500 withdrawal not…
DO NOT USE SEAGM! I placed order C93404856 and paid over 3 months ago. Still NO product, NO service, and NO refund despite multiple support tickets and promises.
This company takes your money and disappears. Zero accountability, fake customer service replies that go nowhere. I've wasted time and money chasing this fraudulent platform.
Warning to everyone: Avoid SEAGM at all costs. They steal payments and ignore legitimate refund requests.
I will be taking legal action and reporting to consumer protection authorities.
19 July 2026
Unprompted review
Reply from SEAGM
Hello, Azure. We sincerely apologize for the frustration and inconvenience caused. We understand your concerns regarding the order and refund process and appreciate you taking the time to share your feedback.
After reviewing your case, we confirmed that the refund for order C93404856 was processed, and the refund reference details were provided through your support ticket. However, we understand that you may still be unable to locate the refunded amount.
To assist with further verification, kindly provide your payment statements for March and April showing the relevant transaction details through ticket or via helper@seagm.com. Our team will assist in submitting the details to our payment service provider (PSP) for further review.
We appreciate your cooperation and the opportunity to look into this matter further. We remain committed to assisting you in clarifying the status of the transaction.
Reply from SEAGM
We’re sorry to hear about your experience, Ritesh Paswan.
We would like to understand the issue better and assist you accordingly. However, we’re unable to identify your case based on the information provided in this review.
Please contact us at helper@seagm.com with your order details and a brief description of the issue, and our team will be happy to look into it further. Thank you, and we look forward to assisting you.
Reply from SEAGM
Thank you for your positive feedback, Salah! We’re glad to hear that you had a good experience with our customer service team.
Your support means a lot to us, and we’ll continue working hard to provide reliable assistance to our customers.
That was fast and simple
That was fast and simple! Issue resolved in a matter of minutes! Thank you Kim!
19 July 2026
Unprompted review
Reply from SEAGM
Thank you for your kind feedback, Pesona Alam! We’re glad to hear that your issue was resolved quickly and that you had a smooth experience with our support team.
We’ll be sure to share your appreciation with Kim. Thank you for choosing us, and we look forward to assisting you again in the future.
"Fifth-rate employees
17 July 2026
Unprompted review
Reply from SEAGM
Hello, Malu. We're sorry to hear about your experience and understand your frustration.
Based on the information provided in your review, we're unable to identify the issue or investigate what went wrong. We'd appreciate it if you could share more details with our support team at helper@seagm.com, including any relevant information such as your order number or a description of the issue.
We'll do our best to look into the matter and assist you as quickly as possible. Thank you for giving us the opportunity to make things right.
Scammer Company! Delivered the order without PIN
Scammer company, delivered order without pin. Contacted CS, ask to wait, then request speak with higher, request to send email and no one replying email
17 July 2026
Unprompted review
Reply from SEAGM
Hello, Ray. We're sorry to hear about your experience and sincerely apologise for the frustration caused.
As no order information was provided in your review, we're unable to locate or verify your case. Please contact us at helper@seagm.com with your order number and any relevant details so our team can investigate the issue thoroughly.
If you have already emailed us, we apologise for the wait. Our team typically responds within 1–5 business days, depending on the current volume of inquiries. We appreciate your patience while your case is being reviewed.
We value your feedback and would appreciate the opportunity to look into this matter and assist you further. Thank you for your patience, and we look forward to resolving this for you.
SCAM - Sold me an ALREADY REDEEMED code and refused immediate refund (Order P88680367)
I purchased a digital voucher from SEAGM (Order P88680367), but the code they delivered was completely INVALID. When I tried to redeem it, the system immediately showed that the code had already been redeemed by someone else. My account balance remains at 0.
Essentially, SEAGM sold me a used, defective product. When I contacted their live chat support (agents She and Rachael), they refused to issue an immediate refund and forced me to wait 1-5 days for an "investigation" under Ticket #56646.
This is unacceptable. They took my money but delivered a used card. I have already filed a formal complaint with the Malaysian Consumer Protection Agency (KPDN) and initiated a chargeback with my bank.
Avoid this platform! Process my refund immediately!
14 July 2026
Unprompted review
Reply from SEAGM
Hi, 唐舒涵. We are truly sorry to learn about your experience and sincerely apologize for the frustration and concern this situation has caused. We would also like to apologize if your experience with our support team did not meet your expectations. That is certainly not the level of service we strive to provide.
We have received your report, and your case is currently under investigation. As the gift card was supplied by one of our authorized distributors, we need to verify the card details and redemption history with the supplier before we can determine what happened. We understand that waiting for this verification can be frustrating, and we sincerely appreciate your patience while it is being carried out.
Please rest assured that we are actively following up with the supplier and will continue to monitor your case closely. If the investigation confirms that there is an issue with the card, we will promptly arrange either a replacement or a refund based on your preference.
Thank you for your patience and understanding while we work to resolve this matter. We sincerely apologize again for the inconvenience caused and remain committed to reaching a fair resolution as soon as possible.
Total scam and identity harvesting
Total scam and identity harvesting! Do not trust their 4.1 rating!
This site is a complete scam! I paid for a simple 1 USDT Binance gift card, and right after taking my money, they held my transaction hostage and demanded a photo of my passport. When I sent it, they rejected it claiming "poor quality." This is a disgusting and dangerous way to harvest people's sensitive personal ID documents over a $1.43 transaction!
Their so-called "live support" is a complete joke—it is just an automated robot path designed to loop you around and completely block you from reaching a real human being. Do not be fooled by their 4.1 rating; it is heavily inflated by paid bots and fake reviews. They refuse to deliver the digital item and refuse to help. I had to open an official PayPal dispute to force them to give my money back. Avoid SEAGM at all costs.
13 July 2026
Unprompted review
Reply from SEAGM
Hi, Nenad. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration caused during your interaction with our support team.
To help protect our customers and prevent unauthorized transactions, some orders may require additional identity verification before they can be completed. We understand that this process may be frustrating, and we apologize for any inconvenience it may have caused.
Please be assured that identity verification is requested only when necessary for security purposes, and any information submitted is handled in accordance with our security and privacy procedures.
Thank you for taking the time to share your feedback. We value your comments and will continue working to improve both our services and customer support experience.
Cecilla was kind and patient with me
Cecilla was kind and patient with me. She told me what happened when I made a silly mistake 🥹
12 July 2026
Unprompted review
Reply from SEAGM
Thank you for your wonderful 5-star review, Bunnie! We’re delighted to know that Cecilia made your experience a positive one. Providing clear explanations and a helpful approach is something we always strive for, and we’re happy she could assist you along the way. We truly appreciate your support and look forward to serving you again!
Jennifer J
Jennifer J. Was very patient with me and helped me understand thriughout the process
10 July 2026
Unprompted review
Reply from SEAGM
Thank you so much for your 5-star review, Yhuri Bobby! We truly appreciate your kind words and are happy to hear that Jennifer was able to provide you with the guidance and support you needed. We’ll continue doing our best to make every interaction smooth and helpful. Thank you for choosing us, and we look forward to assisting you again!
Reply from SEAGM
Thank you for your amazing 5-star review! We truly appreciate your support and look forward to assisting you again in the future. Your feedback means a lot to us!
like i'm kinda scared cause i was pay…
like i'm kinda scared cause i was pay for the code but it didn't send me. It took me so long to verified and that thing make me nervous so much. But in the end everything work well, the service was so good at all
9 July 2026
Unprompted review
Reply from SEAGM
Thank you for your 5-star review, Việt Anh! We truly appreciate your patience throughout the process. We're happy our support team was able to assist you and ensure everything was resolved successfully.
Your feedback means a lot to us and encourages us to keep delivering reliable service and prompt support. Thank you for choosing SEAGM. We look forward to serving you again!
Reply from SEAGM
Thank you so much for your wonderful 5-star review, NSN _II! We're delighted to hear that you had a positive experience with our support team. Your encouragement motivates us to continue providing kind, helpful, and fast assistance whenever you need us. We truly appreciate your support!
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