I have been with moogold for a few years now and I have always found them to be helpful and willing to listen. Although at times it can be complicated. Suzy the customer service representative is the... See more
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Company details
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MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Contact info
Kuala Lumpur, Malaysia
- 011-56677135
- sales@moogold.com
- moogold.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Quick and patient
It took a while but one of the support members (Liz) was really patient and helped me very quick. Thank you so much!
Great help in the verification
Great help in the verification. The customer service agent - Crimson provide clear steps and help in the verification as soon as possible.
the service was very great especially…
the service was very great especially from Yiing whom helped me with my verification and fixed it very quickly than I expected
Great Experience
I had some difficulties verifying but the support staff, I was helped by WSY in particular, they were very helpful and prompt in their assistance, and my issues were resolved very quickly. Great deals to be found here as well.
Caused Me Embarrassment - Extremely Slow
"While the items arrive as expected, the order execution speed is terrible. The severe delays caused me a lot of embarrassment with my client. I really hope you improve your processing and shipping times as soon as possible!"
Suzy from support was super helpful
Suzy from support was super helpful. Top notch customer service!
MLBB topup hasn't been working for 3…
MLBB topup hasn't been working for 3 weeks. when you reach out to them, they just say wrong region even though 100% that's not the case because I've topped up in the same region before. They don't bother to investigate and just refund to your MooGold wallet which is useless if you are not going to use it to top-up other game.
good service
Verification harassment
I always thought moogold might be the best for online purchases but I was wrong, they increased the prices of every products. The main reason for 1 star is ordered a gift card which showed instant delivery but it's been 1 day still my delivery not arrived they asked for the verification which I provided instantly but after 1 day no response from them yet. I will not use moogold any further for it's misleading people to sell products and increase of price.
I did a top up from them and I did not…
I did a top up from them and I did not receive the diamonds , I chatted them they don't get back to you until it's too late , they asked for the number and the proof , I provided for them but they are trying to put the blame on me not on them , im so disappointed because I used to use moogold for a long time but now it becomes scam , I don't recommend anyone to use it anymore
The chat ends without any issues being…
The chat ends without any issues being resolved. Despite the damage suffered by consumers due to the company's negligence, the money is only refunded through virtual goods within the site called "Mu Gold Wallet," and the actual money is not returned. The service is a mess. No value to use. People who want to make overseas payments should look for other methods.
Good work love this work
My diamond haven't go to my acc
My diamond haven't go to my acc, i want to try it's trustable so i recharged rm1 but it didn't go to my acc after 5 min
This is definitely a scam website
This is definitely a scam website, I hope it gets banned in India soon.
The customer support was so nice and…
The customer support was so nice and professional thank you for guiding me and giving my money back
-Jared
gift card must wait about a week..
gift card must wait about a week... But still works fine!
Support is always online.
Scam
Buy item failed, refund money but in moogold wallet you cant get it back if you buy again failed again and they block your chat board
Scamer
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