Banner for myGemma

myGemma Reviews 

3,414
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 502 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that luxury items like bags and jewelry arrive securely packaged and exactly as described. Buyers are especially happy with the swift shipping times and the professional support provided throughout the purchasing process. People selling their valuables also find the platform to be transparent, efficient, and a great alternative to other resale sites. However, some customers also noted occasional drawbacks, such as a cluttered website interface, search functions that did not work properly, and delayed model photos for certain items. Some people mentioned wishing for broader product categories or improved online features.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting that items arrive quickly and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless, fast, and... See more

Service

People report positive experiences with service, highlighting a fast and seamless selling process for luxury... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for items... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and a pleasure to work with. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

I am rating a 5 Star without a doubt. I wish I could of scored a 10 star rating! Upon me initially purchasing to recieving my product, I was treated with respect and courtesy. When receiving my produc... See more

Rated 5 out of 5 stars

My first experience with MyGemma and certainly not my last. Definitely one of the best luxury resale platforms out there - fair market price for my CC urban backpack in black lambskin and silver hardw... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe Store
  5. Watch Store

About myGemma

Written by the company

Founded in 2012, myGemma (formerly known as WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,414)

495 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars
myGemma logo

Reply from myGemma

Hi!

We are sorry that you didn't like the LV bag you purchased. Once you returned the bag to us (for a full refund as per our authenticity guarantee), we reviewed the bag and found no issues with it - authenticity or otherwise. To further back our claim, we used Entrupy (a 3rd party authentication tool) to verify the authenticity and it agreed with our authenticity statement. We provided you with this certificate, but have not heard back from you.

We hope you will continue to work with myGemma in the future.

myGemma

Rated 5 out of 5 stars

My experience with Mark has been…

My experience with Mark has been excellent, He is professional, prompt, kind, understanding, knowledgeable and outstanding.
I definitely recommend the business. I would continue to do business with Mark. Trust and conference with a company is everything.

21 July 2026
Rated 5 out of 5 stars

What a pleasant surprise

What a pleasant surprise. Since it was my first time working with this company, I was initially a bit hesitant about selling my purse to them. I’m so glad I decided to move forward. Mark made the entire process easy, smooth, transparent, and impressively fast. Truly exceptional customer service.

20 July 2026
Rated 5 out of 5 stars

I had an outstanding experience with MyGemma

I had an outstanding experience with MyGemma, and I especially want to thank Mark Salinaro for providing exceptional customer service throughout the entire process. He made everything simple, transparent, and stress-free from start to finish.
The offer was fair and competitive, and there were no scams, no uncertainty, and no hidden surprises—just honest, professional service. The entire transaction was handled efficiently, and I received my payment the very same day, which exceeded my expectations.
I highly recommend MyGemma to all of my family and friends. If you're looking for a trustworthy company that offers great prices, excellent communication, and a fast, seamless selling experience, MyGemma is the place to go. Thank you again, Mark, for making this such a positive experience!

14 July 2026
Rated 2 out of 5 stars

Paid $25 freight for ground Fedex on a…

Paid $25 freight for ground Fedex on a less than 1 pound item. Was supposed to be here three days ago came within 100 miles of my location and now has gone 1000+ miles away with no ETA.

17 July 2026
myGemma logo

Reply from myGemma

Hello.

We shipped on Friday (the day of your order), but, unfortunately, it now seems that Fedex is having an issue with the shipment. Thank you for flagging the Fedex deliverability issue. We have now put in a trace from our end and will update you via email with any information we receive from FedEx.

We appreciate your frustration and will work to get further information from Fedex. If the package is lost, we will of course provide you with a full refund.

If you have any questions, please do not hesitate to contact us at contact@mygemma.com

Thanks,
myGemma

Rated 5 out of 5 stars

Great selling experience from Canada

Great selling experience from Canada. I sold a set of Tiffany rings to them and they offered a fair price as well as an easy process for appraisal and shipping. I would happily do business with them again.

11 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look