Keyzar Jewelry Reviews 

1,427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning ring quality, noting that the pieces look even better in person and receive endless compliments. Many people appreciate the amazing customer support, describing staff members as exceptionally responsive, kind, and willing to go above and beyond. Buyers are also thrilled with the fast shipping and the smooth, straightforward online ordering experience for custom jewelry pieces. However, some customers also noted minor inconveniences, mentioning occasional delivery delays. Others experienced situations where their jewelry required a few adjustments or prong maintenance after wearing it.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the rings as stunning and beautifully... See more

Quality

Clients share positive opinions on quality, consistently highlighting stunning craftsmanship and beautiful... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support team as responsive, kind,... See more

Delivery service

Customers report overall satisfaction and delight with the delivery service, noting that packages frequently... See more

Order

Consumers find order to be positive, highlighting smooth transactions and helpful customer service. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy,... See more

Company replied

Rated 5 out of 5 stars

Its very rare to find a great setting for a diamond that you can customize just the way you want. Keyzar has great options and great size ranges. My ring setting was even better in person and very com... See more

Company replied

Rated 5 out of 5 stars

Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb bec... See more

Company replied

Rated 5 out of 5 stars

Order was smooth and customer service was amazing. They were quick to answer questions and were able to make a last minute customization to the ring without any trouble. I proposed yesterday and my gi... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,427)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect ring

The shopping experience online was simple and awesome! All the detail of what the ring will look like and information was easy to understand. The customer service was amazing, we love the ring and couldn't be happier with this experience!

28 August 2026
Rated 5 out of 5 stars

Great service

Great service. Great product. This is my 2nd time buying from them. Definitely going to keep coming back for any future purchases 👌🏽☺️💕

25 August 2026
Rated 5 out of 5 stars

Very easy designing my own ring with…

Very easy designing my own ring with their step by step instructions. Loved the choices they offer and their diamonds are excellent. It did not take long to design and mail back to me. The only thing negative I can say is that I wish they had a process where you can put in your order number and they can tell you what process your ring is in. But other than that everything was great and very beautiful when it came in.

24 August 2026
Rated 4 out of 5 stars

Beautiful ring deserves nicer box

I was disappointed that there was a delay in the delivery and that the ring box is not as lovely as the ring deserves.

24 August 2026
Keyzar Jewelry logo

Reply from Keyzar Jewelry

Hello K.!

I do apologize for the delay in the shipping of your order.
Our team has informed you of a delay in production as soon as it became apparent that we weren't going to make the originally estimated shipping date. While production delays are rare, they are also, unfortunately, nearly impossible to predict ahead of time. Since the moment it was clear that the order would ship out late, our internal teams have been working tirelessly to try and limit the delay as much as possible.
Eventually, your order shipped out 3 days behind the original schedule, and we're sincerely sorry for any inconvenience that may have resulted from the delay.

Regarding the ring box - I appreciate your feedback.
Our ring boxes are designed with clean, classic lines, which we hope reflects our aesthetical language, as well as with deep thought of our jewelry's security during its shipping.
So far we have received a great deal of compliments for our packaging, and we feel that the practicality of it speaks for itself. Still - we would love to hear more from you on which aspects of the ring box\package you felt underwhelmed by, and any thoughts you may have on how it could be improved.
We always aim to elevate the level of service that we offer, and we feel that our customers' feedback is key in this regard.

We'd be happy to hear more from you and discuss this matter directly, or otherwise assist you with anything else you may need down the line.
Please don't hesitate to reach out.

Regards,
Emma, Support Team Manager

Rated 5 out of 5 stars

Shopping online was easy to do

Shopping online was easy to do, they shipped in 4 weeks, and I felt like I got the most amount of ring for my money compared to anywhere else!

25 August 2026
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Reply from Keyzar Jewelry

Easy, quick, rewarding, and absolute perfection! That’s what matters most!!!!!!

Rated 4 out of 5 stars

Great help, slow shipping

The company did a great job helping me pick a diamond. I was unsure which direction to go and made a consulatation appointment which helped a lot. I would've given 5 stars but my order was very delayed and I wasn't notified of any progress. Estimated time was 2-3 weeks to shipping and I reached out after a month to get an update. At that time they expedited the process and I recieved my ring within a few days.

18 August 2026
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Reply from Keyzar Jewelry

Hello K.!

I was so sorry to here that we've fallen slightly short for you.
Our default production times may be updated once in a while, but they have been set at 3-4 weeks (for gold rings) for quite some time now. That said, once our team realized that you may have been misinformed about the timeline, we did our best to expedite matters and ship out as soon as we can.
Please rest assured that I will be reviewing the question of production times with our team, to make sure all our agents provide the most up-to-date information, and hopefully prevent such confusion in the future.
If there's anything more we can assist you with down the line, please don't hesitate to reach out.

Regards,
Emma, Support Team Manager

Rated 5 out of 5 stars

Our ring came in as promised but needed…

Our ring came in as promised but needed a few adjustments. The Keyzar service team took care of everything and communicated well throughout the whole process.

19 June 2026
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Reply from Keyzar Jewelry

Ken, we’re always here for you!🌷

Rated 5 out of 5 stars

Love this jewelry store!

Its very rare to find a great setting for a diamond that you can customize just the way you want. Keyzar has great options and great size ranges. My ring setting was even better in person and very comfortable. They paid attention to my diamond measurements and it fit perfectly!

20 August 2026
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Reply from Keyzar Jewelry

t’s very rare to find a customer as wonderful as you! 💕 It’s so rewarding to hear that your ring turned out absolute perfection, we pour 100% of our heart into every single piece🥰😍

Rated 5 out of 5 stars

The rings always turned out great and…

The rings always turned out great and their customer service was fantastic. A great product for a very affordable price!

18 August 2026
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Reply from Keyzar Jewelry

Brorck, a smooth journey and the best results, that’s exactly what we always strive for! Thank you so much for the amazing feedback💕

Rated 5 out of 5 stars

It was very easy found the style I…

It was very easy found the style I wanted chose the diamonds that best suited me made the order 4 weeks later it arrived it’s a beautiful full diamond eternity ring for my wife and she loves it
Thank you keyzar

12 August 2026
Unprompted review
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Reply from Keyzar Jewelry

Finding the perfect ring should be as effortless as wearing it! We’re so glad the whole process was smooth and that your wife is completely in love with her eternity ring. Wishing you both endless happiness! 💗💗
Team Keyzar💍

Rated 5 out of 5 stars

I had a great experience with Keyzar…

I had a great experience with Keyzar and my custom-made ring. I’m very thankful for all their help and support during the whole process.
Their customer service was amazing. They always answered my questions quickly and were very helpful. I also needed to resize my ring, and they made the whole process very easy. I was especially happy that I got my ring back in less than two weeks.
The ring itself is absolutely beautiful. I wear it every day and I still love looking at it. The quality is great, and I’m very happy with how everything turned out.
I would definitely recommend Keyzar to anyone looking for a beautiful ring and great customer service!

5 May 2026
Unprompted review
Keyzar Jewelry logo

Reply from Keyzar Jewelry

Thank you so much, Aya! 💖 Hearing how much joy your ring brings you every day means the absolute world to us. Wear it in health and happiness! 💎❤️

Rated 5 out of 5 stars

Great response time and great to work…

Great response time and great to work with. They were able to get my ring on time with my planned proposal

14 August 2026
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Reply from Keyzar Jewelry

Kevin,Making the process effortless for you is always our goal! We do everything we can to make sure your ring arrives right on time for the big moment. Congratulations to you both! 💍❤️

Rated 5 out of 5 stars

Earrings were so beautiful

Earrings were so beautiful! Came so quick and I live in Guam mind you. Had a defective earring lock that needed to be fixed, sent it out with my local fedex and documents were all set for me, signed a paper and I was on my way out. Then had some issues with my local customs taxing me for this repair, I informed them right away. They worked back and forth with me tirelessly until this issue was resolved. Better yet the repair came back to me so quick. It was perfect. I will recommend this place over and over again. Can't wait to purchase more beautiful pieces!

24 July 2026
Keyzar Jewelry logo

Reply from Keyzar Jewelry

Going above and beyond for you is what Keyzar is all about! ✨ So happy we could help get everything sorted for you. Enjoy your stunning new earrings! 💎❤️

Team Keyzar

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