My Baggage Reviews 

If I had to go with FedEx I would have gone direct with them at cheaper price. Baggage was picked day earlier and dropped day later. Had to wait 1 day each time morning to evening to be told oh driver not coming. Won't ever go with them ever as they just kept on passing the buck to FedEx.

Quick, easy and affordable

Very good service, our two boxes arrived on time and without a hassle

On-time collection and delivery service at an affordable price.

This company are amazing! I’ve used them lots of times & recommended to a lot of people! Only way to travel for me especially after watching people struggle with baggage on my recent train journey— when I just had my small handbag with me!

There was a problem in Cincinnati with my baggage being held up in Customs and no updates being posted. I contacted DHL and they handled the problem promptly and got my bag on the next flight! They kept me posted from that moment on. Excellent customer service! Bravo!

Picked up when they said and delivered when they said. Easy tracking - plenty of updates. Good service. No supplement for isle of wight.

It was really hard picking a service to ship my bags. Stressful. It’s a very expensive proposition and, in the end, what you need is reliability and transparency. My baggage offered both. I thought the communication was excellent too. My one suggestion for them is to amend their suggested way to adhere a label to the bag. Their video demonstrated wrapping bag in plastic wrap, sticking label to plastic, and then giving that another wrap. Fortunately I dropped off my bags at FedEx myself because they zip tied a label to my handle cuz the plastic wrap on one of my bags was gone when it was delivered but the label I got at FedEx saved me. Also, they should tell you that you can drop off the bag at FedEx yourself instead of waiting all day for pick up. That was a great option if you can do that. Overall, bags arrived and that’s all that matters. Great job.

Intact and ontime.

Wouldn't reccomend. Awful service your better off just bringing your suitcase with you.

I’ve used MyBaggage twice in the last month to send 4 suitcases from the UK to Australia. The pickup by FedEx in the UK, although done on the day promised, could not be narrowed down to a specific time give or take even an hour or two, which meant both times I had to stay at home all day waiting for the pickup as it didn’t occur until later in the day. It just states between 9am and 6 pm.

The booking process was relatively easy and the customs dockets simple. You will require a printer for the labels though which I didn’t have so I had to print them at a friends place.

The tracking was easy on the web and the deliveries were speedy door to door, just five days. Far cheaper than paying for excess baggage but not as cheap as sending by sea which could have taken 12 weeks. So all in all very convenient and good service. Cost was just under £900 for about 90 kgs baggage. Perhaps I could have found cheaper if I’d shopped around?
BTW you are not permitted to lock the baggage as it has to be accessible to customs to inspect if they do wish to, however mine were not opened. I put some cling film around the cases too.

The suitcase was picked up and delivered without any problem. However the process was not easy. First, after you pay for the delivery, a detailed custom form needs to be filled out itemizing each item with its cost. And the total must come to the amount estimated. this form should be done first as now the cost can't be changed. Other luggage services don''t have this system. Then, attaching the label was very difficult. I had to buy plastic wrap and packing tape and hope I had it secure enough.

Efficient service slightly disappointing no compensation to damage of items

I have been trying to get my suitcases picked up in the UK and shipped to me in Canada for two months now. Paid over £450. On two occasions I rescheduled the collection, they claimed the courier came to the house but there was no one home. Meanwhile I was home all day. I would like to make one final collection rescheduling and ask that you please liaise properly with the courier to pick up my suitcases. If they are not picked up again for one excuse or another, I will be requesting a refund immediately.

Did not inform me of the additional customs forms I would have to go through, or that I would primarily be working with DHL rather than them. I also paid for door to door pickup and delivery and ended up having to pick up my suitcases from a DHL office and take them back to my apartment myself.

This is the second time I have used the Service. A pick up was missed but the rearranged pick up was quick to sort. Very slick. Will definitely use again, and I'm recommending to friends.

Its door to door and so quick and you keep the customer informed all the way. If i could give you more stars it would be 10 will be sending another one soon

Overall My Baggage (who I have used before) were fantastic but a couple of little things. Firstly, the suitcase was booked in to be collected on the Tuesday. Early on Monday morning, Fed Ex came to collect it. Just as well it was finished and ready to go. Then at the travel destination, I was told it would be delivered on 3rd Sept and it was delivered on 31st August. Again, Just as well I was home. One other thing (though not My Baggage fault) is when my suitcase arrived, some of the things inside it were wet as though it had been standing in the rain which had seeped through the zip. Only one thing was ruined, a little tee shirt for my granddaughter which the wet packaging had leeched on to the fabric.

Very easy to use and tracked all the way to destination