Miliashop.com Reviews 

1,358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting helpful and proactive staff members who provide clear communication and keep buyers informed throughout every stage of the purchase process. Consumers also note that items arrive promptly and are exceptionally well protected with secure packaging to prevent any damage during transit. People are consistently delighted with the exceptionally high quality and stunning craftsmanship of the designer furniture and decorative pieces available. Buyers deeply appreciate the smooth international shipping, reliable delivery schedules, and professional handling of their orders from the very beginning to final delivery.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding product quality, describing items as... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that everything arrives safely and in... See more

Staff

People report positive experiences with staff, highlighting incredible and professional support throughout... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional support and responsiveness... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this fragile table lamp from the UK, and the entire experience was outstanding. Communication was excellent from start to finish—prompt, clear, and genuinely helpful throughout the pro... See more

Rated 5 out of 5 stars

Great selection, good prices, and excellent customer service. I really like their system where you always get the same agent for your inquiries. I’ve been working with Angela, and she’s amazing. Super... See more

Rated 5 out of 5 stars

I ordered a cast iron pan from Miliashop - to be shipped to England from Italy. It was exactly as described on their website and packaged really well so there was no damage at all during transit. Sil... See more

Rated 5 out of 5 stars

Ordered garden furniture from the uk. Lead in times were clearly explained, then delivery held a while at my request. Delivery was then very prompt and the items arrived in an additional timber protec... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Kitchen Supply Store
  5. Lighting Store
  6. Living Room Furniture Store

Written by the company

Over the past 30 years we have reinvented the definition of furniture store. We strive to make our clients experience unique, from the moment they walk through the door or connect to our website to the moment they create their own project, together with one of our experienced interior designers. Making all our clients feel welcome and assisting them every step of the way is what distinguishes our business from the rest. MILIA Benvenuti in Italia!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,358)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Store

Great store, excellent communication and quick shipping. Item was packaged very well and arrived as expected.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

We are a small interior design company…

We are a small interior design company in the U.S. and we had a great experience with Milia Shop. Our customer service rep Mauro was very helpful and responsive, and helped us get the light fixtures we needed. The quality of the product is also excellent.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

As a buyer from Taiwan

As a buyer from Taiwan, my overseas furniture order with Miliashop was highly efficient. Anita expertly managed the months-long process—from spring production updates to the final balance and shipping coordination—keeping everything transparent.

Thanks also to the tracking team for providing the exact packaging details in advance (items were securely strapped on wooden pallets). This precise information allowed me to easily coordinate the exact delivery and unboxing with my local moving team.

Everything arrived safely. Solid logistics, clear communication, and no unnecessary complications. Highly recommended.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience with this…

Very pleasant experience with this store. The support was incredible and I could easily rate above 5 stars. Costumer service and after sales outstanding. Strongly recommend the store. Chiara was amazing dealing with the process from online buying to delivery and after sales.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Mauro is amazing

Mauro is amazing - this is a great source for amazing European designs. Everything ships fast and is really well packaged. Mauro is available to answer any questions and the items arrived in perfect condition!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and quality

I've bought louis poulsen lamps, USM haller and most recently a Nicoline Italia couch. Anita and Silvia were great, Anita recommended me a brand based on our budget and showed us color samples. After a few months, the couch finally arrived and it was beautiful. Very pleased with the support, service and quality!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Blown away by this retailer!

Blown away by this retailer!

I had unfortunately a few issues with a rather large item that I ordered, this shop was sadly put into a position of trying to resolve the matter between me and the manufacturer, all issues were in no way of their making but they went above and beyond to help me resolve the matters.

Totally trustworthy and can’t say enough good things about them.

It’s the true test of a company when things go wrong and they make it right, 5 star reviews are all well and good when everything goes ok but it’s when it goes wrong you really see how good a company is.

Absolutely fantastic company who I’d hope to deal with again.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience throughout - highly recommended

We orderer a bench from Riva 1920 and lounge chairs with ottomans from Vitra for our home in Vienna. Angela was our agent throughout the whole process. Everything from the pricing through the delivery was perfect. We were constantly updated on the status, any special requests for delivery dates were honored and the furniture was delivered in great shape. The Mila shop and Angela in particular are simply great. We will definitely buy there again.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Italian side table delivered safely to London

I ordered a beautiful Italian made side table to be delivered to me in London. The product is great and it was packed extremely carefully so it arrived safely. I was kept informed regularly for the shipment timing by Mauro which was also really helpful.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

We had the best experience

We had the best experience, sofa arrived in time, very good delivery, save, friendly. And the product is just: WOW! Highly recommend the service of miliashop.com.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful products

Wonderful products, extremely well packaged and promptly despatched. Friendly, proactive and efficient communication with Mauro who has been a fantastic person at Milia to deal with over the past few years. Many thanks!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Miliashop, specifically thanks to Angela. She assisted me with several high-end pieces. Angela was incredibly professional, providing clear quotes and navigating the complexities of shipping and customs to the UK flawlessly. Her communication was perfect throughout.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service from first contact.never had any issues. Items arrived perfectly every time. Would highly recommend this company. 5stars.

5 May 2026
Unprompted review

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