medimops Reviews 

38,421
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found very cheap second hand cds, all almost in very good conditions and a lot of choice (and some rarities).

Rated 4 out of 5 stars

Well, despite the doubling of minimum spend % extra postage I still think you are the best second-hand book dealer. Hoeever, each time I complain about the inclusion of enormous numbers of French bo... See more

Company replied

Rated 5 out of 5 stars

It is a great website to purchase used and hard-to-find raritities including DVDs or CDs at very reasonable prices. Great customer service that responds promptly to any question and very fast pro... See more

Company replied

Rated 5 out of 5 stars

I have been purchasing used English language books from Medimops since 2021. There is an impressive selection available. The delivery time within Germany is short. I have often received my order withi... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

medimops.de ist dein Onlineshop mit der größten Auswahl an Second Hand Büchern und Medienartikeln. Du hast die Wahl aus über 4 Millionen Artikeln und zahlst bis zu 70 % weniger als im herkömmlichen Handel. Alle Artikel werden in einem aufwändigen Verfahren vorher auf Qualität geprüft. Mit dem Kauf bei medimops sparst du aber nicht nur Geld, sondern auch wichtige Ressourcen, denn mit jedem second hand Einkauf leistet du gleichzeitig deinen Beitrag für mehr Nachhaltigkeit.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(38,421)

5,810 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

4 books never arrived

4 books never arrived, didn't get a full refund, no mention of delivery company whatsoever and overall packaging was poor when previous order arrived. Not recommended to order

3 September 2026
Unprompted review
Rated 5 out of 5 stars

10/10

The books were in an incredibly good state, the shop was swift and everything was as described.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Like other customers…..

Like other customers, I did not receive my order, since as with previous orders, they cancelled it about an hour after confirming the sale via Amazon. In most cases the product still was available on Amazon, but meanwhile they had increased the prices of the two CDs ordered (in the most recent instance) by a factor of 10 or more. Challenged thus, they next claimed that their latest non-delivery problem was due to a mistake in counting their inventory - until I asked how they had managed to cancel two completely different CD titles contained in the same order. They now changed tack and claimed that they had blocked me owing to my having requested too many returns/refunds. I don‘t how many items I returned (almost always because of divergence from the description or advertised quality).but they refunded to my credit card only rarely.
In withdrawing after having confirmed, I pointed out that they were in breach of contract and could become the subject of legal proceedings. Obviously they know that at such low prices, no customer would find it worthwhile to take them to court. However there is another method.: I send requests to fulfill the orders „cancelled“ - by post, with the envelope printed „Business Reply Service, Addressee Pays“. For sender, one simply quotes the reference number of the „cancelled“ order without supplying one¨s name. And I repeat this procedure until the original order is delivered at the original price.
Good luck!

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Sent the wrong book, customer support ignored me

I ordered a book from Amazon and Medimops/Momox was the reseller. Medimops is the selling side of Momox.

They sent me the wrong book: a cheap book that cost €12 instead of the €25 book I ordered. They never answered the customer support. Later I checked and it appears that the company is very scumy, they have all kind of trick to make money out of nothing. In this case, they know it's not worth returning the book because they don't refund the shipping fees so they just send a cheap book and take the difference as profit counting on the customer to write the transaction as a loss.

They also stick unremovable stickers on books. If you try to remove them they will damage the cover. This degrades the value of the book making it harder to return or resell, while costing Medimops nothing.

Avoid this company at all cost. It is owned by a Norwegian private equity firm called Verdane Capital. The original founder has left the boat a long time ago.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the books

I found the books I was looking for and they were delivered within the promised 3-4 business days. Happy with the quality and packaging. Thanks 👍

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Sent wrong book

My book came at the last possible moment, and then it wasn’t even the book I ordered. Now, I have to pay to send it back and wait to get a refund. I will not use this company again.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Title: Complete waste of time and money - Worst customer service!

Review:
I ordered from Medimops and paid immediately. After waiting for over 20 business days, the package never arrived. When I contacted customer service to request a full refund for their failure to deliver, they processed a partial refund and wrongfully withheld the shipping fees.

According to German law (BGB § 475), the seller bears the risk of delivery, yet they tried to scam me out of the shipping costs for an item I never received. They wasted a whole month of my time, forced me into endless emails, and top of that, they tried to shortchange me. Highly unprofessional and petty behavior.

Avoid this shop if you don't want your time and money wasted!

4 June 2026
Unprompted review
Rated 3 out of 5 stars

Condition worse than what was described

The book is unfortunately in worse condition than what was described. It's an educational book, and half of the answers are already filled in, even though the description promised minimal signs of past use.

16 June 2026
Unprompted review
medimops logo

Reply from medimops

Dear Maria,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

It is obvious that some things went wrong during your last order.
We are very sorry about this and would like to do better next time. In order to do so, could you please send us some more details & order number? Send it directly to: qm@momox.biz

Many thanks in advance,

Your medimops team

Rated 1 out of 5 stars

It’s a scam

It’s a scam - they will gladly accept your money, then send you a non-working dhl tracking number and ignore your requests. Still have not received my books tho delivery date was last week, and since dhl tracking code is invalid, they can’t help me either

16 June 2026
Unprompted review
medimops logo

Reply from medimops

Dear William,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

It is obvious that some things went wrong during your last order.
We are very sorry about this and would like to do better next time. In order to do so, could you please send us some more details & order number? Send it directly to: qm@momox.biz

Many thanks in advance,

Your medimops team

Rated 5 out of 5 stars

Great quality, great price

The price, the quick delivery and the sturdy packaging for the books, along with the quality of the books themselves is amazing. I will continue to shop for used books through Medimops time and time again.

30 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look